What Patients Want
•Download as PPTX, PDF•
3 likes•409 views
Where\’s the disconnect between what patients want and what hospitals offer! Inspired by Scott McKain\’s work , it\’s a small attempt to apply the thoughts to healthcare in India Feel free to reuse the presentation. Dr Vijay Raaghavan N
Recommended
More Related Content
More from Dr Vijay Raaghavan
More from Dr Vijay Raaghavan (20)
What Patients Want
- 1. The Big key and a small Lock What patients want ? What hospitals are currently offering ? Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting www.med-ium.com
- 2. What patients want ! Cure What hospitals are currently offering Treatment
- 3. What patients want ! Experience What hospitals are currently offering Service
- 4. What patients want ! Personalization What hospitals are currently offering Standardized Care
- 5. What patients want ! Uniqueness What hospitals are currently offering Sameness
- 6. What patients want ! Co-ordinated Care What hospitals are currently offering Confused Care
- 7. What patients want ! Listen to me ! What hospitals are currently offering You listen to me !
- 8. Hospitals will soon go extinct If they …….. Didn’t listen to the patient
- 9. Thank You Hope you now know the right set of keys ! Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting www.med-ium.com Inspired by Scott McKain’s award winning book “What Customers Really Want “