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Siêu thị điện máy Việt Long  www.vietlongplaza.com.vn
Siêu thị điện máy Việt Long  www.vietlongplaza.com.vn   Big Brands & Facebook:  Demographics, Case Studies & Best Practices Charlene Li Vice President & Principal Analyst Forrester Research October 8, 2007
Theme Facebook marketing requires communicating, not advertising
Agenda ,[object Object],[object Object]
Facebook’s demographics ,[object Object],[object Object],[object Object],[object Object],Source: Facebook
A drill down of Facebook’s US demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Nielsen//NetRatings
Facebook’s international age distribution Source: Facebook internal data, September 2007
Facebook users have “aged” over the past year Source: Nielsen//NetRatings Note: These number differ significantly from Facebook’s internal data, which has 35+ as 6% of all users worldwide in September 2007 Percent of US Facebook users in each age group
Facebook demographics best practices ,[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object]
Microsoft handles IAB standard ad sales
Targeting beyond demos
Facebook’s News Feed Ads insert targeted messages 4-26% CTR for sponsored News Feed stories
Facebook Flyers give self-service control
 
Theme Facebook marketing requires communicating, not advertising
Sponsored Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Jeep treats social networks like another channel
Misses a chance to create a unique community
Victoria’s Secret also looks like an ad…
But the community is highly engaged
Crest White Strips case study Targeted 20 colleges Offered free concerts and movie screenings Live chat facilitate interactions Measured sales impact at nearby stores
Ernst & Young engages in a conversation to recruit college students
Sponsored Groups best practices ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why applications on Facebook are different
Because I know Dave, his review has context
My colleague Peter Kim shares travel
Application best practices ,[object Object],[object Object],[object Object],Siêu thị điện máy Việt Long  www.vietlongplaza.com.vn
Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart keeps trying – kudos for effort
Thank you Charlene Li +1 650/581-3833 [email_address] www.forrester.com blogs.forrester.com/charleneli

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Big brands & facebook demographics, case studies & best practices

Notas do Editor

  1. Some things jump out at me. First, AM are less likely to be Creators than the average adult. No surprise here – AM are pretty busy and the mental energy (not to mention the time) needed to sit and create social media just isn’t there in as many people in this segment. They also tend not to be Joiners, partly because the existing social networks today don’t have a lot to offer them. So there’s some possibility that they might be willing to do this, especially when a quarter of them already do it. Now look at the Spectator and Critics areas – these index higher. So reading content and building on it is a natural for AM. This now begins to inform an objective and strategy for this group. Josh will talk about the different types of objectives tomorrow morning, but for now, let’s assume that the objective is to provide support for the busy AM.
  2. Microsoft CPM - they sell all IAB ad units by digital solutions people. Outside, we sell everything. Top 300-500 brands in the market. Lots of responses. MSFT became a great channel. Flyer - self-service display ads - demographic targeting. Can also do keyword targeting into user profiles. e.g. interests, affiliations. Basic was to Profile targeting No behavioral targeting - demograhic targeting is mostly inaccurate. No incentive to provide good demos. Demos are 60% accurate. But when the user uses 200 words to define their brands, it's good data. Information is accurate because you're providing it to your friends. Also updating their profiles -- accurate. Can target well. More powerful than demographic or behavioral data could be.