Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It

Why the Majority of Compliance
Training Doesn’t Stick
— and What You Can Do About It.

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in 5 minutes …

Copyright ©2012 ViaLanguage. All rights reserved.

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— and What You Can Do About It.

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momentarily …


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www.viadelivers.com

800.737.8481

www.viadelivers.com

—and What You Can Do About It.


Why the Majority of
Compliance Training
Doesn’t Stick

—and What You Can Do About It.

Agenda
• Compliance in Corporate
America-Overview
• What DOJ & SEC are looking
for
• Engaging Compliance Learning
Approach & Options
• Budget Friendly Tips for
Global Learning
• Summary/ Q&A


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Our Presenters

• Stephen Liccione
The Americas Director of
Compliance, Continental
• Nic McMahon
EVP Global Services, VIA
• Scott Herber
Moderator, EVP Sales, VIA


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Compliance in Corporate America today


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Connected World. Terrible Training
Expanding Reach and Responsibility
• Global Corporate World more complex than ever before
• Global Governance more capable and willing than ever
Out dated training approach
• Little interaction
• Little effective global local consideration
• Limited engagement


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Trends and Stats
• More cases about corruption have been
seen since 2005 than the past 28 years.

$515m
$400m
$450m
$1.4bn
$1.2bn

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• Driving a Culture of Compliance Internally
• Changing and Improving Processes
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• Increasing visibility of support and approach

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What DOJ and SEC are looking for.


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Johnson Control Example
Oil for Food scandal and bribery
JCI agreed to a 3 year Deferred
Prosecution with the DOJ, SEC,
Treasury, Navy and 3 other federal
agencies
Johnson Controls lacked any
compliance function at that time
Needed to develop and implement a
program that was deemed "effective"
by an independent Monitor


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Johnson Control Example
Oil for Food scandal and bribery
Decided to create an organic program
rather than emulate Siemens
Developed overarching policies and
processes and training.
Required translating over 30 language
Required localization and relevancy to
in-country law where Johnson
operated.
Peaked to over 125 employees working
on the project


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Piecing together Effective Compliance Training

• Blend types of learning to
engage and reinforce learning
• Educate and overcome global
cultural conceptions
• Create visibility and
accessibility
• Don’t just inform but help
learners to apply
• Track and report on
completion and retention

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Engaging Compliance Learning
Approach and Options


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Compliance Training Program:
A successfully designed program will have considered:
How do I make it engaging and a
reflection of our corporate culture?
Are our guidelines, policies, and code of
conduct clearly written?
What are the learning objectives?
What is the compliance risk?
Who is the target audience?
What role does the audience have?


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Making it stick
Design something worth remembering
Find channels that will best achieve your
intentions.
Reach the widest audience possible.
Make it easy to complete.
Empower your learner to become a stakeholder.
Keep it brief.
Mix it up.
Give real world examples.
Reinforce learning objectives through practice
scenarios.
End with a bang.

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Compliance Learning Options:
What you have to choose from

In-house, Instructor Lead
Off-The-Shelve
Game Based Learning
Mobile Learning


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Compliance Learning Options
Pick the right Resource for the right application
Off-The-Shelve
Relatively inexpensive. One size fits
all approach

Instructor Lead and Web
Based training
Subject Matter experts lead real or
virtual classrooms, or web based
training

Mobile Learning

Game Based Learning

On Demand access for refresher
Support.
Empowers self paced learning

Ad entertainment and
engagement to compliance
learning


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Off the Shelve
Volume and scale based on active users
• Relatively inexpensive
• One size fits all
• Build volume of content
• Some engagement and interactivity
• May be too simplistic & lack
corporate message & tone
• Keep an eye on price with
install bases of over 300
users

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Integrated learning program

GAME BASED LEARNING

Benefits of Game Based Learning for Compliance
Provides safe test environment
Simulates real world experiences
Engages users
Increases adoption


Click to
start

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WEB BASED LEARNING

Web Based Or ILT Learning Flexibility
Self directed navigation allows learners to pace themselves
Test Outs confirm progress.
Consistent look and feel
Acorss multiple sessions
“Professionalizes” internal
content


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MOBILE LEARNING

Benefits of Mobile for Compliance Learning
Just in time learning approach
Back up for on the go access to key topics
Increased Accessibility

Example 1


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MobilePaks™
Short <10 min
targeted information
Adhering to Export Controls
California Sexual Harassment
Avoiding Corruption/ FCPA
Preventing Employment Discrimination

Reportable tracking

Protecting Customer Privacy
Using Company Assets Properly
Avoiding Insider Trading
Encouraging Workplace Diversity
Competition Laws and Principles

Push and control
content delivered

Budget & Friendly Tips for Global
Learning


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Tips: Modularize
Make sure your content is relevant to each user.

Create various shorter modules
--Interactions that direct the learner to the
appropriate training module.


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Tips: Be Global Ready
Avoid failure when creating training for overseas audiences
Even though they may speak English, it is good
practice to create the training in their native tongue
--This increases the impact of the training
Explain why the US training policy is relevant even
when contrary to local customs.
--What is unlawful in the US may be accepted
practice in other countries.


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Summary
Incorporating the design elements that will provide
quality training that sticks as well as fits your risk and
compliance training needs.


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Questions from our Online Audience.


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Thank you!


Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It

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Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It