Global research shows that Telco companies with an excellent online reseller channel, have more resellers and partners, and therefore win more business. Mendix enables Telco companies to support and increase their (international) growth by optimizing their internal or external channel processes. Examples of these solutions are B2B reseller portals, Order management solutions, and customized B2C portals for B2B Telco’s.

1. Next Generation Business Solutions With the Leading Business Agility Suite

2. Introductions Mendix overview Client cases Demo Discussion and Questions Agenda

4. Awarded by Shell & Deloitte

5. Gartner acknowledgment: Cool Vendor in 2009

6. CAGR of 100% over years 2005-2009

7. Fast growing international customer base

8. Global partner network

9. Offices in Netherlands, US & Stockholm

11. Why we are different

12. How we deliver a better ROI

13. Mendix Architecture

14. Mendix Solutions Mendix delivers the tools and (online) infrastructure to rapidly deploy custom rich business portals & cloud apps … without code

15. Mendix in the Extended Enterprise Back-office Mid-office Front-office Extended Enterprise ERP, Mainframe, Middleware BPM Fullfillment Agile Application Delivery Presentation services Customer And Partner self-service Value chain integration

16. 3 levels of portal maturity (Telecom example) Phase 3: Integrated Phase 2: Transactional Integrate your processes with agent and client processes – connect people and systems Phase 1: Read Only Allow your customers a and agents to do business through the web Website as a marketing tool – read only

17. Telecom and Media Portal example Online Account overview Select right product /Bandwidth calculator Provisioning Online Billing statements Initiate trouble ticket Number of new submissions Check service availability Order status Real time commission statements Escalate trouble tickets Won/lost business Expected delivery date Commissions by agent Instant online Quoting Workflow driven customer interview Stuck trouble tickets Marketing & Training materials

18. Mendix customer cases Vibe Communications: B2B Channel Self-service Self-Service Reseller Portal Eurofiber: Portal Solutions Customer & Supply Chain portal Sandd: Reverse logistics Solution for incorrectly provided mail process Initial: Self-Service concepts Rich customer Self-Service portal Arch Re Insurance; Reinsurance Portal Submission, underwriting and risk management

19. Demo

20. Discussion and Questions

21. Thank you. Vincent de la Mar - Business Development Manager, Mendix USA Vincent.de.la.mar@mendix.com 781-354-3871