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With Friends Like These, Who Needs Revenue? February 5th, 2011 John Eckman Sr. Director jeckman@optaros.com @jeckman
Like Me, Please!
Like Me, Please!
Like Me, Please!
Like Me, Please!
Like Me, Please! Lots of big brands take pride with the numbers of "likes" they have on their Facebook page. . .  The question is, . . . What are they truly aiming for? Now that a brand has all of these people "liking" them what are they going to tell them?  		– Justin Archer “ ” http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=143876
Consumer Decision Journey David Court et al, “The Consumer Decision Journey,” McKinsey Quarterly, June 2009 (modified)
Journey is not Just Driven by Buying Behavior “In the past, marketing . . .put . . . resources into building brand awareness and then opening wallets at the point of purchase . .  But touch points have changed . . . requiring a major adjustment to realign marketers’ strategy and budgets with where consumers are actually spending their time.” Branding in a Digital Age – David C. Edelman, HBR December 2010 - http://hbr.org/search/R1012C
Strategies for Leveraging Social
Social Media Marketing Strategies for Leveraging Social http://blog.hubspot.com/blog/tabid/6307/bid/4494/Social-Media-Marketing-Madness-cartoon.aspx
Example | A&F Tracking URLs Social Media Marketing
Example | A&F Tracking URL Social Media Marketing Full URL: http://www.abercrombie.com/webapp/wcs/stores/servlet/HomePage? langId=-1 &storeId=10051 &catalogId=10901 &utm_source=facebook &utm_medium=social &utm_term=product &utm_content=ALL &utm_campaign=012811fbpromo
Tools | Google Analytics URL Builder Social Media Marketing http://www.google.com/support/analytics/bin/answer.py?hl=en&answer=55578
Example | Macy’s Million Dollar Makeover Social Media Marketing
Example | Macy’s Million Dollar Makeover Social Media Marketing
Example | Macy’s Million Dollar Makeover Social Media Marketing
Social Shopping Strategies for Leveraging Social http://www.flickr.com/photos/bowbrick/2268154901/
Example | Facebook Registration Social Shopping
Example | Dunkin’ Donuts UGC Social Shopping
Example | Ask a Friend  Social shopping example – ask a friend (FB Connect) Social Shopping
Example | Ask a Friend Social Shopping http://www.optaros.com/blogs/facebook-connect-social-shopping-for-magento http://www.magentocommerce.com/magento-connect/Optaros,+Inc/extension/1970/facebook-connect-social-shopping
Example | Facebook Commerce Social Shopping
Example | Penny’s Store Social Shopping
Social Business Strategies for Leveraging Social http://www.flickr.com/photos/daveduarte/3420117809/
Example | Group Buying Social Business
Example | Walmart.com CrowdSaver Social Business
Example | Etsy Gift Finder Social Business
Example | Etsy Gift Finder Social Business
Example | Amazon Facebook Recommendations Social Business
Example | Embedded Retail Community Social Business
Example | Consumer-Driven Merchandizing Social Business
Example | Private Event Retail Social Business
Example | Private Event Retail Social Business
Example | Private Event Retail It's amazing to watch private sales events happen on the inside. . . there's a lot of up front work, and then at 11AM when the bell rings, the crowd goes wild. . . In all my years of retail, I have never seen customer acquisition work like this . . . - John Mulliken, CSN Stores (Joss & Main) Social Business
Strategies for Leveraging Social
Q & A John Eckman Sr. Director jeckman@optaros.com @jeckman
Appendix: About Optaros
Our Approach 3C-designed User Scenarios built on service-oriented platforms… “Delivering compelling Content will create and engage Communities that drive Commerce transactions”
Mobile Commerce Strategic platform development to support true commerce mobility… Mobile Commerce Strategic Services  (Web & Native Apps) ,[object Object]
Business Vision Alignment
Ideation & Conceptual Design
Mobile Commerce Blueprint

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Notas do Editor

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  4. Cc-by-nc-sa, http://www.flickr.com/photos/bowbrick/2268154901/
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