SlideShare a Scribd company logo
1 of 52
Allison Miller
      Salisbury Business & Export Centre
                 22 May 2012




vanguardvisionsconsulting.com.au
What is ‘social media’
and how are you using it?
Is social media a fad?




   http://www.youtube.com/watch?v=0eUeL3n7fDs
How do you navigate the
social media avalanche?
What should we look at first?

           Facebook?
            Twitter?
           LinkedIn?
           YouTube?
           Blogging?
Others – SlideShare? Flickr? etc
Facebook

facebook.com
Twitter


twitter.com
LinkedIn


linkedin.com
YouTube
 Facebook

youtube.com
http://www.youtube.com/watch?v=5YGc4zOqozo
http://www.youtube.com/watch?v=bot4DrSiQQE
Blogging



Image: 'Blogging For Dummies'
http://www.flickr.com/photos/19348052@N00/251789400
wordpress.com   blogger.com
Others



slideshare.net      flickr.com
What are people saying about your
           business?

Who’s interacting with you online?

 When should you be concerned?
google.com/alerts
google.com/analytics
What should you do?
        Up/Cross - Sell

        Special Offer

        Case Manage
What are the
implications?
Resourcing?
      Security?
      Privacy?
Social Media Policy?
         IP?
Digital sovereignty?
       Others
Is it all worth it?
Volume




Images from TweetReach Blog – 2 April 2012
http://blog.tweetreach.com/2012/04/5-essential-easy-social-media-metrics-you-should-be-measuring-right-now/
Reach




Images from TweetReach Blog – 2 April 2012
http://blog.tweetreach.com/2012/04/5-essential-easy-social-media-metrics-you-should-be-measuring-right-now/
Engagement




Images from TweetReach Blog – 2 April 2012
http://blog.tweetreach.com/2012/04/5-essential-easy-social-media-metrics-you-should-be-measuring-right-now/
Influence




Images from TweetReach Blog – 2 April 2012
http://blog.tweetreach.com/2012/04/5-essential-easy-social-media-metrics-you-should-be-measuring-right-now/
Share of Voice




Images from TweetReach Blog – 2 April 2012
http://blog.tweetreach.com/2012/04/5-essential-easy-social-media-metrics-you-should-be-measuring-right-now/
What are you going to do
 about getting started?
How do you manage it
        all?
hootsuite.com   tweetdeck.com
Allison Miller
                                   0400 732 270

                     allison@vanguardvisions.com.au
                    vanguardvisionsconsulting.com.au

                         twitter.com/vanguardvisions
                        facebook.com/vanguardvisions


vanguardvisionsconsulting.com.au

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Social media strategy for business presentation 220512

Editor's Notes

  1. Size of the conversation – number of people talking about your brand – Facebook Insights
  2. Spread of your content – measures the size of your potential audienceUse your ‘reach’ as your denominator
  3. How are people engaging in conversation about your brandWhat are you doing to spread your content and engage your audience?“Shared, Replied to, Retweets, Comments, Likes,”What is important to your brand right now?Pay attention to what messages are getting the most attention – build on themRTs / Reach = % engagement
  4. Encouraging people to actually do something – comment, share, buy, participateKinetic influence - who is participating and what is their influence?Brand Advocacy (Think Apple, Harley Davidson)
  5. Compare how your business’s conversations compare against other businessesLearn from your competitors’ successes