Managing Cloud Business Solutions July 2013 Version
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More and more of business operations are being done on the web or ‘in the Cloud’ through online stores, and web-based email, accounting systems and CRMs. But what are the opportunities and where are the threats to managing these “Cloud” business solutions? This interactive session will step you through how to develop the right strategies when implementing and managing Cloud business services which ensure you: Maximise the cost and convenience benefits of the Cloud, while Minimising the risks associated with Cloud services
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Managing Cloud Business Solutions July 2013 Version
- 1. Managing Cloud Business Solutions Allison Miller, Vanguard Visions Consulting Modbury & Salisbury
- 2. Session Overview • What is the “Cloud”? • Managing your Cloud Business Solutions • Critical success factors of managing a cloud business solution • Where can you seek advice? • What will you investigate further? • Workshop evaluation
- 3. What is the “Cloud”?
- 4. Image: http://en.wikipedia.org/wiki/Cloud_computing Cloud Computing aka “the Cloud”
- 5. Types of Cloud Services Image: 'What Type of Cloud?: Private, Public or+Hybrid?' - http://www.flickr.com/photos/26072489@N08/5332731617
- 6. Some Examples of Public Cloud Services
- 7. Some Examples of Private Cloud Services
- 8. Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031 A few ways of using the Cloud 1. Software as a Service (SAAS) – Email and Word processing – Accounting system – Human Resource/Project Management – Customer Service Management (CRM) 2. Platform as a service (PaaS) – Operating Systems – Web services – Development Platforms 3. Infrastructure as a service (IaaS) – Data storage – Processing power – Server virtualisation
- 9. Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031 A few ways of using the Cloud 1. Other Cloud services : – Desktop as a service (DaaS) – Network as a service (NaaS) (VPNs) – Storage as a service (STaaS) – Security as a service (SECaaS) (Authentication, Antivirus, Intrusion Detection) – Data as a service (DaaS) – Test environment as a service (TEaaS)
- 10. Pros: • Anytime, anywhere, any device • Quickly ‘scale up’ • Stronger security • External backup-storage/services • Reduced license costs • Outsource ICT services • Collaboration • Synchronisation • Greener computing Why use the Cloud? Image: „Open Sky‟ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398
- 11. Cons: • Where is the data? Ownership/Privacy/Security • Need internet connection • Interoperability (Open standards) • Vendor lock-in • Internet required Why use the Cloud? Image: „Open Sky‟ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398
- 12. Managing your Cloud Business Solutions
- 14. Identifying Cloud Opportunities Source: Department of Finance and Deregulation http://agimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/ 1. Assess suitability for business needs 2. Consider timing and drivers 3. Consider financial impacts 4. Consider organisational capability 5. Manage change 6. Review governance
- 15. Implementing Cloud Services Source: Department of Finance and Deregulation agimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/ 1. Build a business model/case 2. Assess the risk 3. Determine requirements • Functionality • Standards • Performance • Manageability • Security • Compliance 4. Prepare an exit strategy 5. Determine contractual terms 6. Approach the market 7. Select a provider 8. Implementation / Maintenance
- 16. Cloud Computing Security Considerations Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm Maintaining Availability/ Functionality 1. Business data/functionality 2. Your Data back-up plan 3. Your continuity / disaster plan 4. Network connectivity 5. Impact of outages 6. Vendor continuity / disaster plan 7. Vendor guarantee 7. Service Level Agreement (SLA) 8. Compensation 9. Data integrity and availability 10.Data restoration 11.Scalability 12.Changing Vendors
- 17. Cloud Computing Security Considerations Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm Protecting data from unauthorised access 1. Type of cloud computing service 2. Sensitivity of data 3. Legislative obligations (eg Privacy Act, Archiving Act) 4. Countries which can access the data (eg Patriots Act) 5. Data Encryption 6. Destruction of data 7. Remote monitoring / management 8. Data ownership 9. Gateway technologies / certifications 10.Content filters 11.Security services 12.User authentication 13.Procurement processes
- 18. Why manage? • Reduce possible risks • Enables continuous improvement • Informs planning/decision making • Increases stakeholder confidence • Incorporates int/ext factors • Identifies procedures/processes • Ensures the right infrastructure Barriers? • Lack of commitment • Lack of processes/planning • Lack of resourcing/finances • Others? Managing your Cloud Business Solution Image: „Dell in the Cloud Think Tank at the Skyloft, Millbank, London‟ by DELL Inc - http://www.flickr.com/photos/dellphotos/8182050295/
- 19. Determine Internal/External Factors & Stakeholders INTERNAL FACTORS INTERNAL STAKEHOLDERS EXTERNAL FACTORS EXTERNAL STAKEHOLDERS
- 20. SWOT Analysis – Implementing/Managing a cloud business solution STRENGTHS OPPORTUNITIES WEAKNESSES THREATS
- 21. Risk Analysis
- 22. Likelihood vs Impact Risk Matrix Source: Chris Toselli – Elearning & Risk
- 23. Critical success factors of managing a cloud business solution
- 24. Business needs Image: Cloud Accounting by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859144815/
- 25. Security / Integration Image: Cyber-Safety by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859140775//
- 26. Ownership / Recovery Image: Cyber-Safety by Vanguard Visions Consulting- http://www.flickr.com/photos/77018488@N03/8859746506/
- 27. Vendor capability / capacity Image: Pumpkins by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8632002783/
- 28. Achievability Image: Designing Learning in the Digital Age – Melb March 2013 – Vanguard Visions Consulting: http://www.flickr.com/photos/77018488@N03/8569652009/
- 29. • Business interruption • Disaster recovery • Security / Protection • Back ups • Terms and Conditions / Guarantees • Reliability • Compatibility • Portability • Capacity (Vendor / You/Your business) Overview – Risk Considerations Image: By Ali Davis - http://alidavies.com/wp-content/uploads/2010/03/Taking-a-Risk.jpg Info Source: Enterprise Connect: www.enterpriseconnect.gov.au/ecservices/tkc/Pages/ITCloud.aspx
- 30. Where can you seek advice?
- 31. • Industry Association • Accountant / Lawyer • Business Enterprise Centres • Small Business Advisory • Enterprise Connect • Cloud Implementation Specialists • Business Development Consultants Seek advice from: Image: “Designing Learning in the Digital Age - Melbourne, March 2013” by Vanguard Visions Consulting - www.flickr.com/photos/77018488@N03/8569658553/
- 32. What will you investigate further?
- 34. Want to know more? More info: digitalcapability.com.au Register for eUpdates: bit.ly/digitalcapability Follow on: Twitter - twitter.com/digitalcapabili Facebook - facebook.com/digitalcapability LinkedIn - bit.ly/DCLinkedIN Google+ - bit.ly/DCGoogleplus Pinterest - pinterest.com/vanguardvisions
- 35. vanguardvisionsconsulting.com.au Allison Miller 0400 732 270 allison@vanguardvisions.com.au vanguardvisionsconsulting.com.au
Notas do Editor
- iPadsWifiSurvey at end
- Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a user's data, software and computation.(http://en.wikipedia.org/wiki/Cloud_computing)
- There are three types of cloud servicesPublic - services which are accessed over a network that are open for public use.Private – services operated for a single organisation Hybrid - a combine of private and public eg public cloud storage plus an organisation privately ‘rents’ components of the Cloud infrastructure
- 1. SaaSThis type of cloud computing delivers software applications through a browser to thousands of customers using a multitenant architecture. This means no upfront investment in servers or software licensing. EgSaaS"desktop" applications include Google Docs and Zoho Office2. Utility computingThisoffers online storage and virtual servers which you can access on demand. Useful for supplemental, non-mission-critical needs, and could replace parts of your computer storage needs. Eg Google Drive or Dropbox3. Platform as a serviceAnother SaaS variation, this form of cloud computing delivers development environments as a service. You build your own applications that run on the provider's infrastructure and are delivered to your users via the Internet from the provider's servers. These services are constrained by the vendor's design and capabilities, so you don't get complete freedom, but you do get predictability and pre-integration. 4. Other cloud servicesLike all ‘as a service’ (aaS) services, these other services are based on the concept that the product can be provided on demand to the user regardless of their geographic or organisational separation of provider and theconsumer.Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031http://en.wikipedia.org/wiki/Cloud_computing
- Stronger security – latest updates, integrated management (SSO), better backup and recovery
- What business services do you currently use?Are any Cloud Services?What are the adv/disadv of both?Ask participants to undertake a Business Solutions Comparison (Handout) on computer based or Cloud Services (or hybrid)Business Solutions Comparison (Handout)Software/Service Computer/Server/Hard drive/USB Cloud Hybrid (Sync)Email XDoc Storage X X XDoc SharingOffice products eg Word, Excel etcAccounting SoftwareCRMHR/Personnel ManagementProject ManagementCalendarSpecialist SoftwareOthers?
- Maintaining Availability / Functionality of Business ServicesBusiness data/functionality – what is mission critical for your business?Your Data back-up plan – what does this look like now? Your continuity / disaster plan – what does this look like now?Network connectivity – how reliable is it?Impact of outages - Vendor continuity / disaster plan Vendor guaranteeService Level Agreement (SLA)CompensationData integrity and availability - Data restoration - ScalabilityChanging Vendors
- Protecting data from unauthorised accessType of cloud computing service – which would provide the best protection?Sensitivity of data – what will be the impact if data is accessed?Legislative obligations - Privacy Act, Archiving Act, Others? – how do they impact your business?Countries which can access the data (eg Patriots Act) – where is your data stored?Data Encryption – is this an imperative?Destruction of data – how is data removed from Vendor’s servers?Remote monitoring / management – can you have some control over your Cloud services?Data ownership – Who owns the data?Gateway technologies / certifications – what types of security measures does the Vendor have in place?Content filters – Will this impact your usage? Do they need to be strengthened?Security services – what are the Vendors policies/processes and technologies like?User authentication – what identity and access management systems are being used?Procurement processes – How can you verify the Vendor is legit and reliable?
- Why manage your cloud business solution?Identify and reduce possible risks – likelihood vs consequences – whether physical, emotional or financial harm, environmentalEnables continuous improvementEnables businesses to achieve their goals through informed planning and decision-making Increases stakeholder confidenceIncorporates internal/external factors eg cultural (attitude/embedded/integral part of the business) and legislationIdentifies procedures and processes to communicate, monitor and review Creates infrastructure to analyse, evaluate and treat riskBarriers?Lack of commitmentLack of processes/planningLack of financesOthers?
- Group analysis of internal/external factors and stakeholders for any existing or future Cloud Business Solutions
- Group SWOT Analysis of implementing/managing a cloud business solution for your business
- Complete the Risk Analysis table for 2 possible risks associated with using Cloud Services
- How will the cloud service better meet your business needs / objectives and improve your business operations?How will it meet your customer needs?Will you be getting value for money / improved productivity?What will the ROI be in changing to a cloud service?
- What security services does the vendor have?What security processes do you need to implement eg ‘password policy’?How will the service integrate with your existing systems/software?
- Who owns the data?How will the data be backed up?How can you get your data out?What recovery plans does your vendor have?What recovery plans will you need?
- What is the current track record of the vendor?Who else is using their services?
- What change management processes will you need to deploy?What requisite skills will you / your staff / your customers / your suppliers need?
- What will you investigate further and why?
- Ask participants to complete the online workshop evaluation