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From Hotline to Online:Recruiting, Training and Retaining Experts for Your State    Dr. Elizabeth Wells	 4-H Youth Educator MSU Extension wellselz@msu.edu Dr. Lela Vandenberg Professional Development Specialist MSU Extension vanden34@msu.edu
Goals for this Session
Our Process W & W SUPPORT DATA BASE TRAIN AaE FaE
Survey of all MSUE staff What did  we  ask?
Created Database of 174 Experts Agriculture        	65   Animal             	34 Children, Youth  & Families   	31 Nutrition &              Food Safety 	28 Horticulture   	24 Com & EcDevel	23 Nat Resources 	19 Volunteerism   	15 Insects            	11 Leadership     	10 Other               	 8
Developed On Line Training
Welcome to our Training How to Prepare
Prior to Class Check ID, preference status Send final e-mail with two links:                   Test Widget          Incoming Question Page
Adobe Connect Roomhttp://breeze.msu.edu/askanexpert/
Test Widget for Practicehttp://web2.canr.msu.edu/LeadNet/test.html
Incoming Question Page
What We Are Learning? Will I get credit for this? How does it help me? How much time will this take? Usefulness and usability are key Passions make the difference Experiential learning is vital Technology fluency varies considerably
Retaining & Expanding
Recruiting, Training and Retaining State Experts for Online Question Platform

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Recruiting, Training and Retaining State Experts for Online Question Platform

Notas do Editor

  1. 1. Surveyed all MSUE staff about AAE to gatherdata on areas of expertise and interest (passions)2. Created database of specialties3. Targeted horticulture and agriculture (immediate short-term need) with one hour on-line training for AAE and How-To handout4. Offered training more broadly, and trained MGVs5. Added a few specialty widgets: Land Use, Oil & Gas Leasing, Gardening in Michigan6. Trained wranglers for these7. PutAsk and Expert/Find an Expert on our MSUEmain page8. Created two handouts:for Clientele Walk-ins to County offices on ‘Ask an Expert’for Educators and front line staff on finding info in eXtension
  2. Contact informationAre you currently answering AaE?Are you interested in being trained?How much time are you willing to devote?Would you be willing to answer questions from county, state, US?What is your expertise?
  3. We’ve added more since, especially in horticulture by training Master Gardener Volunteers
  4. ExperientialBoth Adobe Connect and “REAL” online ask and answer practice Initial e-mail welcome with instructions in attachment
  5. Sent four days prior to classHow to get eXtension IDSet PreferencesAreas of expertiseResponse Guidelines
  6. Devised several expansion and retention strategies:Address key issues & questions during the training: Will I get credit for this? How much time will this take? How does it help me? Include a personalized comment when assigning a question.Periodically review answers to questions and send personal messages to responders thanking them for their good and timely responses.Seek out individuals within the organization when a specific question needs expertise not yet covered and ask if they can answer it. Then recruit them to join the Ask an Expert system to answer future questions.  Emphasize the option to “hand off to a wrangler” and ask them to immediately make a decision about any question assigned to them and to act on that decision by either handing off or answering.Recognize consistent, dedicated responders in organization-wide communications and with annual awards.
  7. Full circle – Ask an Expert is on the front page of MSUE along side Find an Expert, A small bookmark promoting the use of Ask an Expert was designed and sent out to county offices to use to give out to clientele who walk in.