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UX for Learning Design
- 9. UsableLearning©2014
Does this design decision-making process look familiar?
Stakeholder wants
training
SME provides
content/direction
Does
Stakeholder
approve?
Does SME
approve?
No
Yes
No
Yes
- 17. UsableLearning©2014
Audience Analysis Results
Audience Demographics:
Age – 18-64
Gender 58% Male / 42% Female
Prior Knowledge
Existing procedures for Business Analysis reporting and documentation
General Business Analysis Knowledge
Basic computer literacy / skills
Education – B.A. or above
Experience Level – from new hire to 15 yrs
- 24. UsableLearning©2014
Why is Context Important?
Memory Prompts
Where would you like to study for a test?
a)Home
b)Quiet Library
c) Windowless classroom with noisy HVAC
system
d)Favorite Coffee Shop
- 27. UsableLearning©2014
Persona Development
Persona: Alice
Age: 32
Job Function: Business
Analyst
Description: Alice has been with the company for 3 years, and
started as a tester in the quality assurance department.
She spends her work time requesting and reviewing research
reports, interviewing stakeholders and end users and creating
software specs.
She is focused, goal-oriented within a strong leadership role. One
of her concerns is maintaining quality across all output of
programs.
She is connected via a T1 connection at work and cable modem at
home. She also uses her smart phone extensively
.
She is most likely to be heard saying: “Can you be more specific?”
"Personas are a
way to give the
user a seat at the
table every time.“
- Kendra Shimmell, director of
training and education
services at Cooper
- 43. UsableLearning©2014
Steps for User Testing
Write a script
Let you know why you are here
Testing the application – not you
You can’t do anything wrong
I probably won’t help you
because we want to see how
people use the course when
they are alone
Talk aloud while you go through
it
Script:
- 48. UsableLearning©2014
Case 1: The Close Button
xMore Information:
Text box that pops up at
certain points during the
training…
x
To close the box,
they clicked here.
- 66. UsableLearning©2014
It took a long time to learn…
Amount of time to get
really proficient?
~ 6 months
How long before they
were eligible to apply for
another job in the
company?
Exactly
6 months