- The document discusses positive design impact and provides insights from exercises on what makes people happy, soft skills for UX practitioners, and empathy. - It also touches on understanding organizations, immersing yourself, being elastic, and sharing stories to demystify the design process. - The document concludes by discussing characteristics like awareness, leadership, and habits UX professionals should cultivate to have more global impact.

1. Posi%ve
Design
Impact

2. Reality
check

3. About
Dan
-­‐
@dszuc

5. www.sitepoint.com/kits/usability1/

6. www.amazon.com/Global-­‐UX-­‐Design-­‐Research-­‐Connected/dp/
012378591X

7. www.uxhongkong.com

8. Structure
for
today
• Knowledge
taster
(arKcle)
• Exercises
(brief)
• Share
(2-­‐3
key
points
from
a
few
people)
• QuesKons
later
• Olympic
walk

9. Start
of
our
journey

10. uxmaRers.com/mt/archives/2012/05/posiKve-­‐design-­‐impact.php

11. •
MoKvaKons
&
Beliefs
•
Culture
•
StarKng
levels
of
happiness
www.inc.com/jessica-­‐sKllman/what-­‐they-­‐dont-­‐tell-­‐you-­‐about-­‐
posiKve-­‐psychology-­‐.html

12. •
Human
history
•
ReflecKon
•
Future
for
our
kids

13. •
Empathy
•
Compassion
•
What
we
make

14. hRp://johnnyholland.org/2009/08/value/

15. hRp://johnnyholland.org/2009/08/value/

16. www.poetpainter.com/thoughts/article/a-user-experience-
hierarchy-of-needs

17. Posi%ve
feelings
&
moments

20. Exercise
1
::
What
makes
you
feel
happy?

21. Insights
–
doing
great
design
• Spaces
• EmoKons
• Time
…

22. You

23. uxmag.com/arKcles/taking-­‐the-­‐mystery-­‐out-­‐of-­‐hiring-­‐user-­‐experience-­‐
talent

24. uxmag.com/arKcles/taking-­‐the-­‐mystery-­‐out-­‐of-­‐hiring-­‐user-­‐experience-­‐
talent

26. Exercise
2
::
List
out
3
X
key
soa
skills
required
to
be
a
great
pracKKoner?

27. www.stby.eu/2012/09/03/empathic-­‐conversaKons/

28. www.stby.eu/2012/09/03/empathic-­‐conversaKons/

29. Insights
-­‐
empathy
• Outside
of
the
UX
pracKce
• Performance
vs.
theory
• Roles

30. Organiza%onal
lens

31. Case
Study
::
OrganizaKonal
understanding

32. •
New
to
UX
•
Digital
strategy
•
Open
minded

34. Insights
–
have
a
plan
• Listen
to
the
underlying
need
• Plan
together
• Co-­‐discovery
&
co-­‐design
=
no
surprises

35. Immersion

36. Exercise
3

39. Insights
–
elas%city
• Growing
your
frame
• Going
global
• Deeper
understanding

40. Designing
the
business

41. hRp://www.alistapart.com/arKcles/demysKfying-­‐design/

42. “By
revealing
our
process,
with
its
twists,
turns,
and
challenges
and
inviKng
others
into
our
world
we
begin
to
break
down
divisions.
The
input
non-­‐designers
provide
during
the
design
phase
will
ulKmately
show
up
in
the
work—or
at
the
very
least
they
will
perceive
that
you
heard
them.
Feelings
of
ownership
in
the
project
increase,
creaKng
a
team
that
is
more
invested
in
the
success
of
the
work
which
translates
to
improved
product
quality.
Let’s
look
at
some
steps
we
can
take.”
hRp://www.alistapart.com/arKcles/demysKfying-­‐design/

43. Insights
–
shared
moments
• Stories
• Ingredients
only
• Customer
truth

44. Impact
&
leadership

45. johnnyholland.org/2012/09/how-­‐an-­‐mba-­‐meets-­‐the-­‐silos-­‐challenge-­‐
of-­‐ux/

46. johnnyholland.org/2012/09/how-­‐an-­‐mba-­‐meets-­‐the-­‐silos-­‐challenge-­‐
of-­‐ux/

47. Exercise
::
What
is
stopping
you
from
leading
today?

48. Insights
-­‐
awareness
• Own
style
• Leadership
moments
• Coaching

49. Personal
UX
Plan

50. www.inc.com/geoffrey-­‐james/success-­‐secret-­‐change-­‐your-­‐internal-­‐
dialog.html

51. www.inc.com/geoffrey-­‐james/success-­‐secret-­‐change-­‐your-­‐internal-­‐
dialog.html

52. www.inc.com/geoffrey-­‐james/success-­‐secret-­‐change-­‐your-­‐internal-­‐
dialog.html

53. Exercise
::
Name
3
habits
or
acKviKes
you
could
pracKce
more
that
can
have
more
impact?

54. Final
thoughts

55. What
characterisKcs
do
we,
as
UX
professionals,
need
to
think
about
and
develop
over
Kme,
in
preparaKon
for
embarking
on
a
journey
that
will
take
us
beyond
global
boundaries,
while
trying
to
see
beyond
our
core
beliefs
and
understandings?
hRp://mkp.com/news/global-­‐ux-­‐design-­‐and-­‐research-­‐in-­‐a-­‐connected-­‐world

56. www.fastcodesign.com/1669988/5-keys-to-building-a-business-
that-doesnt-bury-the-humans-at-its-core

57. www.fastcodesign.com/1669988/5-keys-to-building-a-business-
that-doesnt-bury-the-humans-at-its-core

58. Be
Kind

59. Thank
You
@dszuc
&
@igiwong
dszuc@apogeehk.com
&
jowong@apogeehk.com
www.apogeehk.com
www.dszuc.com