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University Health Services: WOW Showcase
Eat Well Berkeley                                                              Five main aspects of EWB:
                                                                               1.    Eat Well Berkeley Catering
Changing the Campus                                                                 Links to participating caterers, shopping lists for healthier choices,
                                                                                    training for campus event planners
Environment                                                                    2.   Eat Well Berkeley Healthy Meetings and Events
                                                                                    UC Berkeley Guide to Healthy Meetings and Events, a link to Instant
Eat Well Berkeley (EWB) is a dynamic                                                Recess -- a 5-minute video for physical activity breaks, and resources for
initiative that strives to ensure access to                                         event planners
healthy food and beverage choices on and around campus. Spearheaded by         3.   Eat Well Berkeley Restaurants
the Health*Matters Wellness Program and the UC Berkeley Nutrition and               Featuring EWB menu items, launched in partnership with Cal Dining at
Physical Activity Workgroup, EWB features nutrition guidelines for catering,        Pat Brown's and QualComm Café
including the Green Event Certification, meetings and events, vending, and     4.   Eat Well Berkeley Snack Vending
restaurants to ensure that the healthy choice is the easy choice on campus.         Campus snack vending machines, managed by ASUC and RSSP, stock
                                                                                    50% snack product meeting the California nutrition standard for
The guidelines are designed in support of the Dietary Guidelines for                healthier snacks
Americans with a desire to offer food and beverage menu options that:          5.   Cook Well Berkeley
                                                                                    Portal for healthy cooking videos, recipes, campus food and
       Include more fruit and vegetables, whole grains, and high fiber             sustainability resources, local farmers' markets, and more
        foods
       Use lean proteins
       Offer vegan/vegetarian menu options
       Prepare foods with healthy fats, no trans fats, and less added fat
       Emphasize local, sustainable, fresh ingredients to achieve campus
        sustainable food service goals
       Provide healthy portion sizes
WOWing Our Accreditation                                                        Glowing acknowledgements from the
                                                                                surveyors:
Failure is Not an Option: Upholding the                                            Outstanding quality of care
Highest Quality of Care                                                            Excellent Quality Improvement studies
                                                                                   Enthusiastic Risk Manager
                                                                                   Impressive patient care charting and follow up
Not every organization welcomes rigorous scrutiny of their operations, but
                                                                                   Progressive gender neutral practices
every three years, University Health Services invites highly qualified health      Highly-respected health promotion department
care professionals from AAAHC (Accreditation Association for Ambulatory            Committed counseling leadership
Health Care) to conduct a comprehensive review of operations.                      Top rated Urgent Care facility and ancillary services (Physical Therapy,
                                                                                    Lab, Radiology, Pharmacy)
                                                                                   Commendable communicable disease prevention and education
                                                                                   Well-publicized after-hours resources
                                                                                   Terrific marketing materials
By the Numbers

       2 Days
       2 Esteemed accreditors
       20 Categories
       600 Professional standards

All aspects of UHS services, from billing to facilities, patient education to
patient care, were within the scope of their extensive analysis. The final
100-page report was overwhelmingly positive with strong commendations
on all counts: our staff, our services, our processes, and our facilities.
Wow fact: UHS only had ONE singular item of
partial compliance out of the 600+ standards.


                                                                                Accreditors were a VP of AAAHC (the chairperson for this site visit), and the
                                                                                medical director of Emory University’s student health program
Improving Services for LBGTQ Students
Through equity & inclusion strategic planning during Fall 2011, UHS identified LGBTQ (lesbian, gay, bisexual,
transgender and queer) students as an underserved population that needed more targeted communication
and health services.

The Work
Spring 2012

   Conducted two focus groups of LGBTQ students to learn more about
    needs, wants and expectations
   Held extensive medical staff training on how to best serve our unique
    LGBTQ student population
   Began planning for a new Transgender Health Clinic

Fall 2012

   Launched new “Pride” webpage, a direct result of feedback from the
    spring focus groups
   Strengthened our web and print materials based on student feedback,
    including a new transgender resources webpage
   Launched new Transgender Health Clinic, staffed by a core group of our
    staff members and a new physician specializing in transgender health,
    Dr. Maddie Deutsch
   Launched new campus LGBTQ drop-in counseling and HIV testing at Gen
    Eq
   Three UHS staff were honored at September’s "Big Queer Event" hosted
    by the Gender Equity Resource Center (Gen Eq) in appreciation for their
    efforts in support of LGBTQ students.
        o Kim LaPean from Administration and Sarah Gamble from
             Health Promotion were recognized for the new UHS Pride and
             transgender webpages
        o Ryan Cobb from Sports Medicine was also recognized, along
             with Director of Athletics Sandy Barbour, for creating a safe           From top left: Dr. Maddie; LGBTQ web page; LGBT flier; award recipients
             environment within Intercollegiate Athletics for LBGTQ student          Kim LaPean, Sarah Gamble and Ryan Cobb
             athletes
BSA Excellence in Management
Award: Claytie Davis III                                                        Profile:
                                                                                As CPS Training Director, Claytie oversees the training of interns and
The Award:                                                                      postdoc fellows. He is a well-respected member of ACCTA, the national
                                                                                association of training directors, and has written professional articles on
Leading Through Change, the                                                     multiculturalism and training. He began working at UC Berkeley in 1999,
theme for last year’s BSA Excellence                                            after receiving his Ph.D. in Counseling Psychology from The University of
in Management award, exemplifies                                                Texas at Austin, where he also received his B.A. in Psychology. A big sports
Claytie’s work as a senior manager                                              fan, he loves Texas Longhorns, New York Yankees and Dallas Cowboys.
and Training Director in Counseling
and Psychological Services (CPS). As
the campus navigated through the
uncertainties of the past few years,
Claytie’s staff felt he maintained
morale by communicating honestly
and instilling trust. Many credit him
for helping them move beyond
their “darkest times” on campus.




In Their Words:
From Claytie’s staff: “Making it clear that he is here to support in whatever
way they need, Claytie has always stayed true to his word and will literally
drop everything he is doing to help with a clinical situation, answer a
professional development question, or provide a safe place for processing
after a rough day.”                                                                The 2011-12 CPS and SOS (Social Services) interns and postdoc fellows
Berkeley Builds Capacity
Connecting Communities to Prevent
HIV & Substance Abuse

The Berkeley Builds Capacity project is an innovative collaboration between
UHS’s own Health Promotion unit and the Berkeley Free Clinic. BBC, a five-
year SAMHSA-funded project, aims to reduce HIV and related substance
abuse amongst 18-24 year old East Bay college students, particularly men of
color who have sex with men. The project also aims to improve services at
the Tang Center for HIV+ and high risk negative students, and does this
through an exciting collaboration with Social Services to provide brief       BBC outreach team
motivational interviewing to men and transgender patients at Tang who are
in a moment of crisis regarding a high risk sexual behavior, possible HIV
exposure or STI symptom.




By the Numbers
   Free rapid HIV testing to 1400+ people
   Trained 50+ volunteers in basic outreach methods
   Sponsored two state HIV BASIC test counselor trainings
   Reached ~8000 students with education and outreach materials,
    including True Story comic book series and Do YOU! cards
   Educated 50 students in UHS’s academic class at Cal “Healthy People PH
    14” - with another 160 students for the Spring 2013 class



                                                                              Sex educator Robin Mills with a Do You! card; the BBC website; and the True
                                                                              Stories comic books
UHS Green Certification
Thanks to the diligent efforts of Tang's stellar Green Team (a sub-committee
of Health, Safety and Security), this past March UHS was honored with the
prestigious Green Department (Green Certified) Award, qualifying with the
highest amount of points of any other campus department.

Greening Tang: A Few Examples
University Health Services certified 23 points from efforts such as: double-
sided printing, offering scanning to all employees, creating a ReUSE station,
not offering bottled water, and the maximum number of innovation points
including delamping in 60% of fixtures, installing three hydration stations
and a bike cage, reducing junk mail, and installing a solar irrigation system.



                                                                                   Receiving the award, L to R: Lisa McNeilly, Director of Sustainability; Ron
                                                                                    Coley, Associate Vice Chancellor; a BS@C student; UHS Green Team; &
                                                                                                                Claudia Covello

                                                                                 The Team
                                                                                 UHS Green Team: Mary Popylisen from Physical Therapy, Laura Migdal from
                                                                                 Administration and Richard Padilla from Facilities. Two undergraduate
                                                                                 students from Building Sustainability @ Cal also assisted with the
                                                                                 certification: Erica Hsu and Morgan Stelly.
http://uhs.berkeley.edu      http://fb.com/bewellcal
          http://twitter.com/tangcentercal

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University Health Services: WOW Showcase

  • 2. Eat Well Berkeley Five main aspects of EWB: 1. Eat Well Berkeley Catering Changing the Campus Links to participating caterers, shopping lists for healthier choices, training for campus event planners Environment 2. Eat Well Berkeley Healthy Meetings and Events UC Berkeley Guide to Healthy Meetings and Events, a link to Instant Eat Well Berkeley (EWB) is a dynamic Recess -- a 5-minute video for physical activity breaks, and resources for initiative that strives to ensure access to event planners healthy food and beverage choices on and around campus. Spearheaded by 3. Eat Well Berkeley Restaurants the Health*Matters Wellness Program and the UC Berkeley Nutrition and Featuring EWB menu items, launched in partnership with Cal Dining at Physical Activity Workgroup, EWB features nutrition guidelines for catering, Pat Brown's and QualComm Café including the Green Event Certification, meetings and events, vending, and 4. Eat Well Berkeley Snack Vending restaurants to ensure that the healthy choice is the easy choice on campus. Campus snack vending machines, managed by ASUC and RSSP, stock 50% snack product meeting the California nutrition standard for The guidelines are designed in support of the Dietary Guidelines for healthier snacks Americans with a desire to offer food and beverage menu options that: 5. Cook Well Berkeley Portal for healthy cooking videos, recipes, campus food and  Include more fruit and vegetables, whole grains, and high fiber sustainability resources, local farmers' markets, and more foods  Use lean proteins  Offer vegan/vegetarian menu options  Prepare foods with healthy fats, no trans fats, and less added fat  Emphasize local, sustainable, fresh ingredients to achieve campus sustainable food service goals  Provide healthy portion sizes
  • 3. WOWing Our Accreditation Glowing acknowledgements from the surveyors: Failure is Not an Option: Upholding the  Outstanding quality of care Highest Quality of Care  Excellent Quality Improvement studies  Enthusiastic Risk Manager  Impressive patient care charting and follow up Not every organization welcomes rigorous scrutiny of their operations, but  Progressive gender neutral practices every three years, University Health Services invites highly qualified health  Highly-respected health promotion department care professionals from AAAHC (Accreditation Association for Ambulatory  Committed counseling leadership Health Care) to conduct a comprehensive review of operations.  Top rated Urgent Care facility and ancillary services (Physical Therapy, Lab, Radiology, Pharmacy)  Commendable communicable disease prevention and education  Well-publicized after-hours resources  Terrific marketing materials By the Numbers  2 Days  2 Esteemed accreditors  20 Categories  600 Professional standards All aspects of UHS services, from billing to facilities, patient education to patient care, were within the scope of their extensive analysis. The final 100-page report was overwhelmingly positive with strong commendations on all counts: our staff, our services, our processes, and our facilities. Wow fact: UHS only had ONE singular item of partial compliance out of the 600+ standards. Accreditors were a VP of AAAHC (the chairperson for this site visit), and the medical director of Emory University’s student health program
  • 4. Improving Services for LBGTQ Students Through equity & inclusion strategic planning during Fall 2011, UHS identified LGBTQ (lesbian, gay, bisexual, transgender and queer) students as an underserved population that needed more targeted communication and health services. The Work Spring 2012  Conducted two focus groups of LGBTQ students to learn more about needs, wants and expectations  Held extensive medical staff training on how to best serve our unique LGBTQ student population  Began planning for a new Transgender Health Clinic Fall 2012  Launched new “Pride” webpage, a direct result of feedback from the spring focus groups  Strengthened our web and print materials based on student feedback, including a new transgender resources webpage  Launched new Transgender Health Clinic, staffed by a core group of our staff members and a new physician specializing in transgender health, Dr. Maddie Deutsch  Launched new campus LGBTQ drop-in counseling and HIV testing at Gen Eq  Three UHS staff were honored at September’s "Big Queer Event" hosted by the Gender Equity Resource Center (Gen Eq) in appreciation for their efforts in support of LGBTQ students. o Kim LaPean from Administration and Sarah Gamble from Health Promotion were recognized for the new UHS Pride and transgender webpages o Ryan Cobb from Sports Medicine was also recognized, along with Director of Athletics Sandy Barbour, for creating a safe From top left: Dr. Maddie; LGBTQ web page; LGBT flier; award recipients environment within Intercollegiate Athletics for LBGTQ student Kim LaPean, Sarah Gamble and Ryan Cobb athletes
  • 5. BSA Excellence in Management Award: Claytie Davis III Profile: As CPS Training Director, Claytie oversees the training of interns and The Award: postdoc fellows. He is a well-respected member of ACCTA, the national association of training directors, and has written professional articles on Leading Through Change, the multiculturalism and training. He began working at UC Berkeley in 1999, theme for last year’s BSA Excellence after receiving his Ph.D. in Counseling Psychology from The University of in Management award, exemplifies Texas at Austin, where he also received his B.A. in Psychology. A big sports Claytie’s work as a senior manager fan, he loves Texas Longhorns, New York Yankees and Dallas Cowboys. and Training Director in Counseling and Psychological Services (CPS). As the campus navigated through the uncertainties of the past few years, Claytie’s staff felt he maintained morale by communicating honestly and instilling trust. Many credit him for helping them move beyond their “darkest times” on campus. In Their Words: From Claytie’s staff: “Making it clear that he is here to support in whatever way they need, Claytie has always stayed true to his word and will literally drop everything he is doing to help with a clinical situation, answer a professional development question, or provide a safe place for processing after a rough day.” The 2011-12 CPS and SOS (Social Services) interns and postdoc fellows
  • 6. Berkeley Builds Capacity Connecting Communities to Prevent HIV & Substance Abuse The Berkeley Builds Capacity project is an innovative collaboration between UHS’s own Health Promotion unit and the Berkeley Free Clinic. BBC, a five- year SAMHSA-funded project, aims to reduce HIV and related substance abuse amongst 18-24 year old East Bay college students, particularly men of color who have sex with men. The project also aims to improve services at the Tang Center for HIV+ and high risk negative students, and does this through an exciting collaboration with Social Services to provide brief BBC outreach team motivational interviewing to men and transgender patients at Tang who are in a moment of crisis regarding a high risk sexual behavior, possible HIV exposure or STI symptom. By the Numbers  Free rapid HIV testing to 1400+ people  Trained 50+ volunteers in basic outreach methods  Sponsored two state HIV BASIC test counselor trainings  Reached ~8000 students with education and outreach materials, including True Story comic book series and Do YOU! cards  Educated 50 students in UHS’s academic class at Cal “Healthy People PH 14” - with another 160 students for the Spring 2013 class Sex educator Robin Mills with a Do You! card; the BBC website; and the True Stories comic books
  • 7. UHS Green Certification Thanks to the diligent efforts of Tang's stellar Green Team (a sub-committee of Health, Safety and Security), this past March UHS was honored with the prestigious Green Department (Green Certified) Award, qualifying with the highest amount of points of any other campus department. Greening Tang: A Few Examples University Health Services certified 23 points from efforts such as: double- sided printing, offering scanning to all employees, creating a ReUSE station, not offering bottled water, and the maximum number of innovation points including delamping in 60% of fixtures, installing three hydration stations and a bike cage, reducing junk mail, and installing a solar irrigation system. Receiving the award, L to R: Lisa McNeilly, Director of Sustainability; Ron Coley, Associate Vice Chancellor; a BS@C student; UHS Green Team; & Claudia Covello The Team UHS Green Team: Mary Popylisen from Physical Therapy, Laura Migdal from Administration and Richard Padilla from Facilities. Two undergraduate students from Building Sustainability @ Cal also assisted with the certification: Erica Hsu and Morgan Stelly.
  • 8. http://uhs.berkeley.edu http://fb.com/bewellcal http://twitter.com/tangcentercal