The document discusses the past, present, and future of social media. It notes that while social media was once exciting, it has become more common and sometimes boring. However, some brands still use it innovatively by being inherently social rather than just focusing on marketing. The future of social media will likely see an omnipresent social web that continues to be driven by innovation from entrepreneurs rather than brands. Social media started as a way for people to connect and should continue focusing on improved communication experiences rather than just product messaging.