The Question Bank of Management Information System subject of TEIT (University of Pune) Subject Teacher: Tushar B Kute http://www.tusharkute.com

1. Sandip Foundation’s
Sandip Institute of Technology & Research Centre, Nashik
Department of Information Technology
Class: T.E.I.T. Academic Year: 2010-2011
Subject: Management Information System
Assignment
Chapter 05 Enterprise Management System
1. What is an enterprise? Explain different components of enterprise management
system? 8
2. Inbound call center specialized in offering effective and accurate answering services that
considerably save the time and money of callers. Justify with suitable example. 8
3. What is ERP? Explain basic features of ERP. 8
4. What do you mean by outsourcing? What are the challenges faced by BPO industry
today? 8
5. What are the benefits of outsourcing credit card processing offers to companies or
individuals? 8
6. Why does ERP fails occasionally? Explain with suitable examples. 8
7. What is BPO? Explain contribution of BPO in Indian economy. 8
8. What is call center? What are the different activities performed in call center? 8
9. Explain tangible and intangible benefits of using ERP system for an organization. Give
suitable example. 8
10. Explain the components of enterprise collaboration system. 8
11. Explain business process reengineering? Also explain value stream model of the
organization. 8
Mr. Tushar B. Kute
(Subject Teacher)