The Reference Interview

The Reference Interview Spring 2008

The Reference Interview Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definition of the Reference Interview ,[object Object]

Informational Reference Interviews ,[object Object],[object Object],[object Object],[object Object],[object Object]

Specific Strategies ,[object Object],[object Object],[object Object]

The 6 Pieces of Evidence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why can’t they ask for what they want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Nonverbal Skills ,[object Object],[object Object],[object Object],[object Object]

Verbal Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Approachability, Interest, Listening/Inquiring, Searching, Follow-up ,[object Object]

Human Conversation Failure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communications Accidents ,[object Object],[object Object],[object Object]

Can you guess the real title of the book?

The real book ,[object Object],[object Object]

Virtual Reference ,[object Object],[object Object],[object Object],[object Object],[object Object]

Librarians’ Perceptions of the Reference Interview ,[object Object]

Strategies for Children ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Reference Interview

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The Reference Interview