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I still haven’t found what I’m looking for
            Social computing benefits for business and government




by Stephen Collins                                       acidlabs
I Still Haven't Found What I'm Looking For
No
Who am I?
You’ve met Charlie
He’s the Enterprise 2.0 guy




If you haven’t, you should -
http://scottgavin.info/?page_id=11
Now you need to figure out how to make your
            workplace like his.
Productive. Collaborative. Sharing. Learning.
INATT

It’s Not About The Technology (alone)
So, what is it about?


‣ web as framework
‣ people
‣ conversations, relationships and
  partnerships

‣ trust
‣ co-operation not control
                     Some of this is from Tara’s GOVIS list... Thanks, Tara.
Web as framework
The web...

‣ is ubiquitous (for the organisations
  we’re talking about)

‣ allows easy connections
Let’s take a moment...




                          Lee LeFever - The Commoncraft Show
           http://www.commoncraft.com/video-social-networking
Which leads us to...
People
You. Your clients. Their clients. Their friends.
Social computing
  tools make it
 much easier to
 connect them.
Connected people can...

‣ self-serve
‣ provide a service
‣ receive a service
‣ find information
‣ leverage their own information held
  by themselves or others
Letting them have...
Conversations, relationships
    and partnerships
BigCorp Pty Ltd




        Which means that these
       people can connect, share
       and learn from each other


Like they should have been all along
Knowledge and information
         get shared freely


“...the focus is pretty much around the subject
of people... And, like we all know, a successful
KM strategy is one that combines into a
perfect balance a focus on the people, on the
tools and on the processes.”

                       Luis Suarez, KM Consultant, IBM
               defines “Knowledge Management 2.0”



                                              http://www.elsua.net/
This can be incredibly enabling and empowering
Unless there is an
 absence of...
Trust
‣ Information is siloed and not
  shared

‣ People are prevented from
  working effectively

‣ It’s impossible to connect with
  others easily
There’s an alternative



“Data in the hands of a few makes for
order; but data in the hands of many
   makes for endless possibilities.”

                             Tara Hunt, Citizen Agency
                                  GOVIS 2007 Keynote


        http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/
                                                   http://govis.blip.tv/file/242668/
It requires a
change in thinking
    to one of...
Co-operation not control
But how?


‣ treat people like adults
‣ open the firewall to relevant
  external social tools

‣ give everyone open access to
  internal social tools

‣ have appropriate policies
‣ support people in their activity
So who’s doing it?
‣ National Library of        ‣ Freehills
  Australia
                             ‣ US Intel community
‣ AGIMO (GovDex)               (Intellipedia)

‣ Network of Public Sector   ‣ US military
  Communicators (NZ)
                             ‣ IBM
‣ KPMG
                             ‣ Sun
‣ Deloitte
                             ‣ Google
‣ Telstra
                             ‣ lots of SMEs
Imagine...
Useful links

‣   Intellipedia - http://en.wikipedia.org/wiki/Intellipedia
‣   Network of Public Sector Communicators - http://
    www.psnetwork.org.nz/
‣   Govdex - https://www.govdex.gov.au/
‣   Sun’s blogging policy - http://www.sun.com/aboutsun/media/
    blogs/policy.html
Licensing




http://creativecommons.org/licenses/by-nc-sa/3.0/
Like the cool pictures?
Mostly from iStockphoto.com
Stephen Collins

     trib@acidlabs.org
  skype: trib22 twitter: trib
       +61 410 680722

    www.acidlabs.org
     blog.acidlabs.org
   www.thoughtglue.com



strategies, tools and processes to empower knowledge workers

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I Still Haven't Found What I'm Looking For

  • 1. I still haven’t found what I’m looking for Social computing benefits for business and government by Stephen Collins acidlabs
  • 3. No
  • 5. You’ve met Charlie He’s the Enterprise 2.0 guy If you haven’t, you should - http://scottgavin.info/?page_id=11
  • 6. Now you need to figure out how to make your workplace like his.
  • 8. INATT It’s Not About The Technology (alone)
  • 9. So, what is it about? ‣ web as framework ‣ people ‣ conversations, relationships and partnerships ‣ trust ‣ co-operation not control Some of this is from Tara’s GOVIS list... Thanks, Tara.
  • 11. The web... ‣ is ubiquitous (for the organisations we’re talking about) ‣ allows easy connections
  • 12. Let’s take a moment... Lee LeFever - The Commoncraft Show http://www.commoncraft.com/video-social-networking
  • 15. You. Your clients. Their clients. Their friends.
  • 16. Social computing tools make it much easier to connect them.
  • 17. Connected people can... ‣ self-serve ‣ provide a service ‣ receive a service ‣ find information ‣ leverage their own information held by themselves or others
  • 19. Conversations, relationships and partnerships
  • 20. BigCorp Pty Ltd Which means that these people can connect, share and learn from each other Like they should have been all along
  • 21. Knowledge and information get shared freely “...the focus is pretty much around the subject of people... And, like we all know, a successful KM strategy is one that combines into a perfect balance a focus on the people, on the tools and on the processes.” Luis Suarez, KM Consultant, IBM defines “Knowledge Management 2.0” http://www.elsua.net/
  • 22. This can be incredibly enabling and empowering
  • 23. Unless there is an absence of...
  • 24. Trust
  • 25. ‣ Information is siloed and not shared ‣ People are prevented from working effectively ‣ It’s impossible to connect with others easily
  • 26. There’s an alternative “Data in the hands of a few makes for order; but data in the hands of many makes for endless possibilities.” Tara Hunt, Citizen Agency GOVIS 2007 Keynote http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/ http://govis.blip.tv/file/242668/
  • 27. It requires a change in thinking to one of...
  • 29. But how? ‣ treat people like adults ‣ open the firewall to relevant external social tools ‣ give everyone open access to internal social tools ‣ have appropriate policies ‣ support people in their activity
  • 30. So who’s doing it? ‣ National Library of ‣ Freehills Australia ‣ US Intel community ‣ AGIMO (GovDex) (Intellipedia) ‣ Network of Public Sector ‣ US military Communicators (NZ) ‣ IBM ‣ KPMG ‣ Sun ‣ Deloitte ‣ Google ‣ Telstra ‣ lots of SMEs
  • 32. Useful links ‣ Intellipedia - http://en.wikipedia.org/wiki/Intellipedia ‣ Network of Public Sector Communicators - http:// www.psnetwork.org.nz/ ‣ Govdex - https://www.govdex.gov.au/ ‣ Sun’s blogging policy - http://www.sun.com/aboutsun/media/ blogs/policy.html
  • 34. Like the cool pictures? Mostly from iStockphoto.com
  • 35. Stephen Collins trib@acidlabs.org skype: trib22 twitter: trib +61 410 680722 www.acidlabs.org blog.acidlabs.org www.thoughtglue.com strategies, tools and processes to empower knowledge workers