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GARTNER CONFERENCE 2008




                IT/Business Value




                                    Presented by: Tracy Nolan – CIO
                                    November 13, 2008


RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008




                                  Cameron International Overview




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GARTNER CONFERENCE 2008



Cameron is a leading provider of flow equipment products, systems
and services to worldwide oil, gas and process industries…

• Products used to control,
  direct, adjust, process, measure
  and compress pressure & flows
• 175 years continuous history
• Headquartered in Houston, TX
• $ 5 + billion in annual orders
• 2/3 of business non-USA                           London



• $ 10 + billion market cap
• 15,500 + employees
                                          Houston




• 260 + locations worldwide                                           Singapore


• 50 + strong product brands
• 11 operating divisions holding
  leading positions in global oil & gas
  and process markets

•More information at www.c-a-m.com




RAISING PERFORMANCE. TOGETHERTM                                                   As of January, 2008
GARTNER CONFERENCE 2008



Cameron is a leading provider of flow equipment products, systems
and services to worldwide oil, gas and process industries.
                                                                                                                              Downstream
 Upstream
    Exploration         Development                                                    Transportation       Refining & Mktg       Process Ind
                                                         Production




                                                                             GAS                                                 AIR


                                                                 FLO
                                                   PET
                                       SUR                                                              PRV
                                                                      DSV
                                                                                                                                    Surface
                                                                                        EGV
                                                   FLC
                                                                                                                                    Subsea
                  DRL



                                       SUB
                                                                                                                                  Scale
                                                                                                                                  $ 500
                                                                                                                                  Million


 Based on 2007 orders; Red = Drilling & Production Systems group; Green = Valves & Measurement group; Gray = Compression Systems group


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GARTNER CONFERENCE 2008


Drilling & Production Systems group
Drilling Systems
• CAMERON

Surface Systems
• CAMERON
• MCEVOY
• WILLIS
• WKM
• IC
• TUNDRA
• STEROM

Subsea Systems
                                                                             15K Marine
• CAMERON                                      Tahiti Field
                         Tengizchevroil Land
• WILLIS                                       Development                   BOP Stack
                         Wellhead & Tree

Flow Control
• WILLIS
• CAMERON
• LEDEEN

Petreco Process
• PETRECO
• WEMCO
• KREBS
• KCC
• VORTOIL
• BFCC                                         One of two identical Metrol
• UNICEL                                       Dual Media Filter Packages
• METROL                 Compact Retrievable   supplied to Chevron
• EDGE                   Insert


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Valves & Measurement group
Distributed Valves
    DEMCO
•

    NAVCO
•

    NUTRON
•

    TXT
•

    WHEATLEY
•

    WKM
•
                                     Floating              Gate                 Butterfly                     Cryogenic
    THORNHILL CRAVER
•                                   Ball Valve             Valve                 Valve                        Ball Valve
    TBV
•

    TECHNO
•



Engineered Valves
   CAMERON
•

   GROVE
•
                              Subsea Welded body        Welded body           Bolted Body                    PowerRSeal
   RING-O
•
                                   Ball Valve        Trunnion Ball Valve   Trunnion Ball Valve               Gate Valve
   TOM WHEATLEY
•

   WKM
•



Process Valves
   ORBIT
•

   FOSTER
•
                                   Top Entry            Bolted body         Orbit Rising Stem               Severe Service
   ENTECH
•
                               Trunnion Ball Valve   Trunnion Ball Valve       Ball Valve                 Floating Ball Valve
   GENERAL
•

   TK
•

   WKM
•



Measurement Systems
   NUFLO
•

   BARTON                             Plug               Ultrasonic          Liquid Turbine                 Flow Scanner
•
                                      Valve              Flowmeter            Flow Meters                     Systems
   CLIFF MOCK
•

   CALDON
•




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GARTNER CONFERENCE 2008



Compression Systems group
Reciprocating
Compression

•    AJAX
•    COOPER-
•    BESSEMER
•    CSI
•    ENTERPRISE
•    SUPERIOR
•    TEXCENTRIC
•    TSI                                                     Integral Engine / Compression Products
                              Centrifugal Compression
                                      Products
Centrifugal
Compression

•    JOY
•    MSG
•    TURBO-AIR




                        Reciprocating Compression Products              Legacy Engine
                                                                           Products




    RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008



Cameron is a leading provider of flow equipment aftermarket
services to worldwide oil, gas and process industries.




                                                            Downstream
       Upstream
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GARTNER CONFERENCE 2008




                                  IT Mission and Strategy




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GARTNER CONFERENCE 2008


                                                                              IT Mission


Serve                   Protect           Empower            Simplify              Lead


         We will provide the highest level of customer service
                  and measure ourselves by customer satisfaction
         We will protect our information assets and comply with
                  all regulatory agencies
          We will provide information to the right people
                   at the right time to drive decision making to the right level
                   in the simplest, fastest and most convenient way possible
          We will lead and facilitate the adoption of best practices across
                    our businesses and benchmark with world class companies


                    And, of course, we will do it in the most cost efficient way possible


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                                                                                       IT Business Value
                                           What/Examples                                Strategy
                                  Products and services become            Close partnership with divisions to
        Information Based
                                  enhanced by information technology;     develop offerings and rethink our
       Products and Services      e.g. Remote monitoring, preventative    business model when it comes to
                                  maintenance contracts                   aftermarket and services


                                  Provide customers and obtain from       Close Partnership with divisions to
                                  customers information to make           develop offerings and bring Six Sigma
        Customer Extension
                                  Cameron and the customer more           and digitization to the customer for the
                                  productive                              customer



       Process Re-engineering/    Turn Data into Information and use to   Using Six Sigma and process
                                  streamline processes. Self Service,     reengineering as tools to work closely
            Digitalization
                                  Operational Dashboards, Business        with business partners to provide data
                                  Intelligence, ease of use               and determine opportunities to digitize
                                                                          streamlined processes
                                  Day-to-day business transactions        Provide global business functionality
                                  systems ERP’s, HRIS, AutoCAD            in the simplest most cost effective
       Business Transaction
                                                                          manner – SAP single Global instance
            Processing
                                                                          – Single source of truth



                                  Basic IS Services Networks, PC’s,       Reduce Costs, Standardize,
          Infrastructure          Servers, E-mail, Help Desk              Consolidate, Simplify, Protect,
                                                                          Outsource

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                                        The New World




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                                      Dates That Changed the World




                                  Netscape goes Public




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                                                     What does this mean to Cameron?


       Serve                          Design            Build                    Account
     Anywhere                        Anywhere         Anywhere                  Anywhere

                                                                        Intercompany
                               AutoCAD/Inventor     Machine Tool
CRM                                                                     Lock box
                               Standardization      Standardization
Customer Integrations                                                   Wire Transfer
                               Vault                Machine Tool
Variant Configuration                                                   IP/Sourcing/Mfg
                               Search and Retrieval Monitoring
Global Trade
                               SAP PLM Streamlining CAM Standardization Service
                                                                        Companies
                               Product Data         Bar Coding
      Source                   Management           Kronos
     Anywhere                                       Mfg Planning Initiative

Supplier Relationship
Management
Vendor Self Service
Procurement Data Mining
Intercompany
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                                  Governance




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GARTNER CONFERENCE 2008


                                                                               IT Organization

Global Process Leaders

                                         Global Supply   ShopFloor                 Administrative
                               NPI/ETO
             Commercial                                              Aftermarket
                                            Chain                                    Support




 Activity
      Partner with process thought leaders from businesses
      Verify process steps
      Map information flow
      Determine Key Metrics and Benchmark
      Determine best practices
      Identify key gaps
      Determine Potential Solutions
      Prioritize within Process
      Execute plan together with “business CIO” and COE’s
      Hold Qtrly Steering Committee Meetings with Functional
               VP’s from all Divisions

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                                                                                    IT Organization


Business CIO’s (IT Directors)



                           Drilling & Production   Valves & Measurement   Compression Systems
                                                           Group               Division
                                    Systems




Activity
   Partner with Business Leaders
   Determine IS Strategy based on Business Strategy
   Prioritize across Processes and functions
   “Owns” Business’ IS Strategy
   Works with Global Process Leaders and COE’s to execute strategy
   Represents CCC initiatives to Business’ leaders
   Determine Level of Business analyst Support for Organization
   Qtly Steering Committee with Division Business Leaders from each Group



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                                                                 IT Organization

COE leaders


Acquisitions Infrastructure
                                            SAP             Regional
     &         Quality &    Web Services                                       PMO
                                         Development       Leadership
Deployments Compliance


Activity
               Cost Effective Solution Delivery
               Project Management and Execution
               Deliver changes based on Business Analysts Specifications
               Vendor Management – Develop Flexible Workforce Model
               Develop a Service Catalog for services rendered
                  (i.e.. Infrastructure charge per seat, programming costs)
               Daily Operations
               Compliance and Governance



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GARTNER CONFERENCE 2008


                                                                                                       IT Organization
                                                                   Global Supply   ShopFloor                  Administrative
          CIO                                        NPI/ETO
                                    Commercial                                                  Aftermarket
                                                                      Chain                                     Support



                                    Business        Business        Business       Business     Business       Business
                                                                    Analysts       Analysts     Analysts       Analysts
                                    Analysts        Analysts
    Drilling & Production
      Systems Division




                                    Business        Business        Business       Business     Business       Business
                                                                    Analysts       Analysts     Analysts       Analysts
                                    Analysts        Analysts
   Valves & Measurement
           Group




                                    Business        Business        Business       Business     Business       Business
                                                                    Analysts       Analysts     Analysts       Analysts
                                    Analysts        Analysts
    Compression Systems
         Division




                                    Business        Business        Business       Business     Business       Business
                                                                    Analysts       Analysts     Analysts       Analysts
                                    Analysts        Analysts
Petreco Process Systems Division




   Acquisitions                                   Infrastructure       SAP
                                                                                     PMO
        &                          Web Services     Quality &                                                     Asia
                                                                   Development                   Europe
   Deployments                                     Compliance

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                                                        Major IT Initiatives 6-Sigma Governance
                                                                                                        Transition &
  Define              Measure                                      Design           Build & Test
                                             Analyze                                                       Control

                       Business
                      CTQ’s Flowdown                                                                   Failure Modes
                                             Benchmarking         System Prototype/ Hardware/
Problem                 Analyst                                                                        Effect Analysis (FMEA)
                                             Information          Pilot             Software
Statement/
                      Baseline measures                                             Installation
Mission
                                                                                                       Help Desk Training
                                             Internal Best        Technical
                      Project CTQ’s                                                                    User Training
                                             Practice             Architecture      System
High Level
                                             Identification       Review            Configuration
Process Map
                      Project CTQ’s                                                                    Data Conversion
                                                                                                       System Cutover
                      Evaluation Criteria    CTQ Defect           Functional        Programming and
Multi-generation
      Valves &
                                             Analysis             Specifications    Integration
Plan/ IN-OUT
   Measurement
                                                                                                       Communications/
                      Detailed Process                                              development
Scope Document
                                                                                                       Marketing Plan
                      Maps Of Current        High Level map       Technical
                      Process                Of re-engineered     Specifications    Unit Testing
Business Sponsor/
                                                                                                       Monitoring Plan
                                             Process
IT Sponsor
Compression Systems   Initial Project Risk                        Service Level     FIT Testing
    Chuck Burg                                                                                         Business CTQ Audit
                      Assessment             Identify Potential   Agreement
Business Leader/
                                                                                                       Project CTQ Audit
                                             Solutions                             Load simulation
IT Leader
                      Rough-cut cost                           Organizational      and response time
                                                                                                     Control Charts and
                      expectation            Solution Customer Change Plan         Testing
High Level
                                                                                                     Plan
                                             References
Process CTQ’s
                      Sponsor Tollgate                         Review and update   User Acceptance
                                                                                                     Support Plan
                      And Sign-off           Detailed Resource Risk and Resource
Initial Resources/
                                             Plan              Plan                Systems Operation
Key Decision
                                                                                                     Sponsor Tollgate
                                                                                   Review
Makers
                                                                                                     And Sign-off
                                             Cost/Benefit         Sponsor Tollgate
                                             Analysis             And Sign-off     Production Launch
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                                  A Little More on Six Sigma




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GARTNER CONFERENCE 2008


                                                             The Six Sigma Equation



        Y                          =                 F                  (x)
OUTPUT SIGNAL                                                IN-PROCESS PARAMETERS
                                  RELATIONSHIP or EQUATION
                          THAT EXPLAINS Y IN TERMS OF X

                                            Gives
Distance traveled                                             Car speed, traveling time
                                            Gives
Money to Spend                                                 Income, Commitments,
                                                                    Credit Rating



                 OUTPUT (Y) IS DETERMINED BY THE VALUES
                   OF THE IN-PROCESS PARAMETERS (X’s)

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GARTNER CONFERENCE 2008

                                                                                         Six Sigma Maturity Model

                                                                                                                 Phase 5
                                Phase 2                     Phase 3                Phase 4
            Phase 1                                                                                            Customer view
                                 Focus                      Cluster               Correlation
            Learning
                                                                                                                   Customer
                                                                                                                   Metric
                                      Big Y
       y1      y3       yn                                  Big Y                  Y unit measure                   Y unit measure
                                                                                             Y=f(x)                           Y=f(x)
                                 x
            xn x       x1              x      x
                                  n
                                                      xn            xm                   x                                x
                2                                                                   x                                x
                                        9     6                                          m                                m
                                                                                     n                               n
  y2                   y4
                                                  Cluster      Cluster


What’s Reported
                             Identify our Key Processes                  Big Y metrics validated       Identify Key Processes for
# Projects                    To Customer/Market (Big Y)                     by customer at unit         Customer
$’s Saved                    Determine Big ―Y‖ Metrics                       level                     Determine Customer Metrics
# Black belts Trained        Identify ―X‖ Metrics                        f (Function) modeled          Determine ways to improve
# Green Belts Trained        Cluster projects around Big ―Y‖             Critical X’s identified        customers performance
Certifications               Projects success based                      Predictable improvements      Measurements tied to
                              on improvement in ―X’s‖                      Identified and               customer success
                             Continue phase 1 metrics                         forecasted
                              with less emphasis
                                                                                                To
                               From
                                                                                Outside-In
                    Inside-Out
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GARTNER CONFERENCE 2008

                                                                Six Sigma Phase 2/3

What are the top 1 to 3 processes to focus on?
If my business/division was the world class provider of this process,
   our customers would reward us by making us
   the fastest growing and most profitable company in our industry?

How do I measure this process?
 What is the ―Big Y‖ measurement and what are the Critical X metrics?
 What is my Baseline? And What would be World Class?
 How do I benchmark?

Set incremental goals for achieving World Class?
 How many resources and projects will I need to impact the ―Big Y‖?
 What will be the target measures for ―Big Y‖ and the ―Critical X’s‖?




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                                                             Six Sigma Phase 2/3
If my engineered valve business could manufacture and delivery to the customer
   in 4 weeks or less, our customers would reward us by making us
   the fastest growing and most profitable company in our industry!

How do I measure this process?
 Big Y
 Lead Time = Delivery Date – Order Date < 28 days
 What is my Baseline?
 Lead Time Mean = 300, Median = 290, Std Dev = 110
 And What would be World Class?
 Lead Time Mean = 45, Median = 45, Std Dev = 10
 How do I benchmark?
 Against companies who manufacture Large Assemblies which require
  custom engineering work….

What are the ―Critical X’s‖?




    RAISING PERFORMANCE. TOGETHERTM
                                                                       Sample Only
GARTNER CONFERENCE 2008

                                                                                                  Six Sigma Phase 2/3
                 New Product
  Inquiry To                           Project
                    Intro                                 Global Supply
    Order                                                                    Manufacturing         Aftermarket        Back Office
                                     Management
                 Engineer to                                  Chain
                    Order

Opportunity     Market               Project Portfolio   Low-cost suppliers Throughput            Field Service
                                                                                                                      Attract and
Tracking        Identification       Management                                                   Dispatching
                                                                                                                      Retain Top
                                                         Vendor             Cycle time
                                                                                                                      Talent
Quotation &     Design for           Supplier/           management         Reduction             Remote monitoring
Proposals       Manufacturability    Manufacturing
                                                                                                                      Compensation
                DFSS                 integration         Material Quality   Asset utilization     Customer Property
Configurator                                                                                      Mgmt
                                                                                                                      Tax
                Design for           Change              Distribution NetworkSchedule
                                                                                                                      Optimization
Customer        Aftermarket          Management          Configuration       adherence            Customer Maint.
Service         Opportunities                                                MTS,ATO,MTO,         Integration
                                                                                                                      A/R
                                     Resource            Transportation      ETO
Terms           Modular Design       Leveling            strategy                                 Asset Discovery
                                                                                                                      A/P
                                                                             Manufacturing flow
Cross-Selling   3D Model             Project             Demand              management           Field Data
                                                                                                                      Cash
                CAD/CAM              Accounting          management                               Collection
                                                                                                                      Management
Quick Market                         Cost/Margin                             Capacity
Intelligence    Engineering                                                  Planning
                                                                                                                      Intercompany
                Change
Risk            Management                                                  Sub Contractor
Management                                                                  Optimization
                Target Costing
                                                                            Cost Control
                Manufacturing
                Scale-up

                Supply Chain
                integration

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                      New Product
  Inquiry To                                Project
                         Intro                               Global Supply
    Order                                                                       Manufacturing       Aftermarket    Back Office
                                          Management
                      Engineer to                                Chain
                         Order

Opportunity          Modular Design       Supplier/         Vendor             Throughput
                                                                                                                   Attract and
Tracking                                  Manufacturing     management
                                                                                                                   Retain Top
                     3D Model             integration                          Cycle time
                                                                                                                   Talent
Quotation &          CAD/CAM                                Material Quality   Reduction
Proposals                                 Change
                                                                                                                   Intercompany
                     Engineering          Management        Transportation     Asset utilization
Configurator         Change                                 strategy
                     Management           Resource                             Schedule
Quick Market                              Leveling          Demand             adherence
Intelligence                                                management         MTS,ATO,MTO,
 Big Y                                                                         ETO
               Delivery date – Order date
 Lead Time
                                                                               Manufacturing flow
 Critical X’s                                                                  management
 Opportunity Mgmt               % for Orders Taken not
                                                                               Capacity
 Demand Mgmt                    Identified in demand plan
                                                                               Planning
 Configurator % New Design
                                                                               Sub Contractor
 Modular design          % Design reuse
                                                                               Optimization
 3D Models               % 3D Models
 Eng Change Orders      #/Unit

 Throughput                     Units/Day
 Cycle time                     Schedule Changes/month
 Asset Utilization              % Equipment Utilization
 Sub-contract                   Sub contract delivery performance
 Optimization

 Capacity Planning        Machines Order
   RAISING PERFORMANCE. TOGETHERTM
                          Machines Installed On Time
GARTNER CONFERENCE 2008


Six Sigma Phase 2/3 Scorecard                                                                                                                                               #                 #
                                                                                                                                                                                                             $’s
                                                                                                                                                               #    Projects                Projects
                                                                                                                                                               BB’s Planned
                                                                                                        Base Line Current Target Trend                                                      Completed        Saved
Big Y
Lead Time

Critical X’s
Demand Planning
% Unidentified Orders
Engineering
% New Design
% Design reuse
% 3D Models
Engineer Chg Orders
Manufacturing
Units/Day
Schedule Changes/month
% Equipment Utilization
Sub contract delivery
Capacity
Machines Order
Machines Installed On Time


                   BIG Y – Lead Time                                                                                                              # Projects/Savings
Total

                                                                                                                                       80
200                                                                                                                                    70
                                                                                                                                                        Savings
                                                                                                                                                        1% of Sales
                                                                                                                                       60
150
                                                                                                                                                        2% of Sales
                                                                                                                                       50
                                                                                                                             Savings




                                                                                                        BaselIne
100                                                                                                                                                     3% of Sales
                                                                                                                                       40
                                                                                                        Current
 50
                                                                                                                                       30
                                                                                                        Target
  0                                                                                                                                    20
                        1-Mar




                                                                                        1-Nov
                                                                                1-Oct
                                1-Apr


                                                1-Jun


                                                                1-Aug
        1-Jan




                                                        1-Jul
                                        1-May




                                                                                                1-Dec
                1-Feb




                                                                        1-Sep




                                                                                                                                       10
                                                                                                                                        0
                                                                                                                                            JAN   FEB   MAR   APR     MAY       JUN   JUL     AUG   SEPT   OCT   NOV   DEC

RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008




                                  IT Metrics




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GARTNER CONFERENCE 2008


                                                IT Metrics

 Information Based
Products and Services




Customer Extension




Process Re-engineering/
     Digitalization




Business Transaction
     Processing




   Infrastructure


RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008

                                         $ Cash From Operations                                     Results
                                                                           $ Revenue
$ Earnings per share
  3                                      800
                                                                            7
2.5                                      600                                6
                                                                            5
  2
                                         400                                4                  176%
                                                               285%         3
1.5
                              500% 200                                      2
                                                                            1
  1
                                                                            0
                                            0
0.5
  0



On Time Delivery                                                          Infrastructure Cost/User
                                           SAP Installs Days
100%                                                                       $4,000
                                            100
                                                                           $3,000
 80%
                                             50                            $2,000
 60%                                                              78%                                55%
                             75%
                                                                           $1,000
 40%
                                                0                             $-
 20%
                                                    2005 2006 2007 2008
  0%
              2006      2007     2008*                Locations   Days
 * Estimate

       RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008


BUT…………..”past results are not an indicator of future….”




                                               • Reduce Travel
                                               • Reduce Headcount
                                    Reduce
                                   Spending



                                               • Increase Support
                                               • Increase Productivity
                                   Do More
                                   with Less



                                               • Capture Best Practices
                                               • Retain and Attract “Stars”
                                     Loss of
                                   Knowledge




 RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008




                                  Web 2.0




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GARTNER CONFERENCE 2008


                                  The New World of IT




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GARTNER CONFERENCE 2008


                                      IT Business Value



                2006
 As Cameron Grows Bigger and Bigger
    Can these technologies help us
     keep our small company feel?

                    2009
   Will these technologies help us reduce
          Risks and Costs Quickly?

RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008


                                     Office Communicator/ Unified Messaging




Instant Messaging
Start a live meeting
Out-going calls
Incoming calls
Missed Messages
Voice Mail to EMail
Conference call
Share – Desktop, files
AD Integration
―Presence‖


   RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008


                                                       My Site




SAP/AD Integration
Organization
Contact Info
Colleagues
Skills, Interest, Schools
My Home




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GARTNER CONFERENCE 2008


                                               Live Meeting




Scheduled meetings
Meet Now – Outlook, IM
Share
  Desktop
  Documents
  Web pages
  White Board
  Poll
Audio/Phone Conference
Record a meeting



   RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008


                                            Intranet portal




Corp/Group/Personal
News/Links/Scorecard
Functions across top
One-click to most important
Search



   RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008


                                                        WIKI’s




The wiki concept has been
around for over 10 years.
In its simplest form, a
wiki—the Hawaiian term for
quot;quickquot;—is an online
destination where users
can freely create or edit
Web page content using
only a browser.



   RAISING PERFORMANCE. TOGETHERTM
GARTNER CONFERENCE 2008




                   My Helpdesk – “eat your own dog food”




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GARTNER CONFERENCE 2008

                                                 MyHelpdesk

                                               My PC Info
                                               Tickets
                                               Top Solutions
                                               Announcements
                                               Survey
                                               Knowledge
                                                  Search
                                                Live Chat




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GARTNER CONFERENCE 2008


                                                    Knowledge
                                                      Search

                                              Type in your question

                                              And look for answer


                                                Didn’t find it?
                                                Try Live Chat


                                                    Found it!




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GARTNER CONFERENCE 2008


                                       Knowledge Article (IT WIKI)




RAISING PERFORMANCE. TOGETHERTM   44
GARTNER CONFERENCE 2008


                                                Watch Video




RAISING PERFORMANCE. TOGETHERTM   45
GARTNER CONFERENCE 2008




                          Bring Innovation to the Business




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GARTNER CONFERENCE 2008




                                       How does Cameron…?

                                           Capture, Share, & Reuse
                                       •
                                           Knowledge

                                           Eliminate Duplicate Processes
                                       •

                                           Promote Process Reusability
                                       •

                                           Link common global resources
                                       •

                                           Train Knowledge Leaders
                                       •

                                           Expedite Learning Curves
                                       •

                                           Do more with less
                                       •


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GARTNER CONFERENCE 2008


    FAST Knowledge provides Employees with Options
    Options for Knowledge Access:
•

    FIND Content – trusted, validated
•
    knowledge content (self-service)

    ASK Colleagues – Peer-to-peer
•
    problem solving (ask & discuss)

    SHARE Experiences – defining
•
    value through knowledge sharing

    TRUST – Show trust through
•
    providing lesson learned




    RAISING PERFORMANCE. TOGETHERTM
                                        48
GARTNER CONFERENCE 2008


FAST Knowledge Main Site
                                       Links to all FAST Team Sites
                                  •

                                       Document Search on all FAST Sites
                                  •

                                       Instructions/User Help
                                  •
                                        • Requesting a new FAST Site
                                        • How to…
                                        • Guidelines & Rules

                                       Latest news, events, etc. from all
                                  •
                                       FAST sites

                                       Provides general “look & feel” for
                                  •
                                       all FAST Sites




RAISING PERFORMANCE. TOGETHERTM
                                  49
GARTNER CONFERENCE 2008


FAST Knowledge Team Site
                                       Links to all Site Functionality
                                  •

                                       FAST Site Search
                                  •

                                       Provides user with “15-second”
                                  •
                                       quick look for new content

                                       News, events, links, on-line
                                  •
                                       presence, etc…

                                       Top 10 Documents searched
                                  •

                                       Spotlight stories that will rotate
                                  •




RAISING PERFORMANCE. TOGETHERTM
                                  50
GARTNER CONFERENCE 2008


FAST Knowledge Find
                                       Access to all “approved” site
                                  •
                                       documents

                                       3 methods to search
                                  •

                                       Can extend to “All FAST Sites” &
                                  •
                                       People search

                                       Members can submit new docs for
                                  •
                                       review

                                       Listing & links to FAST Team “My
                                  •
                                       Sites” and communication tools




RAISING PERFORMANCE. TOGETHERTM
                                  51
GARTNER CONFERENCE 2008


FAST Knowledge Ask, Share, & Trust
                                      ASK
                                  •
                                               Discussion Forums
                                      •
                                               Members & higher can add content
                                      •
                                               Leader/Core Team must be timely in
                                      •
                                               responsiveness


                                      SHARE
                                  •
                                               Share Success Stories from FAST Site
                                      •
                                               information
                                               Assign dollar value to Success
                                      •
                                               Story/Savings validated by Team Leader
                                      •


                                      Trust
                                  •
                                               Show trust by sharing lessons learned
                                      •
                                               to other FAST members
                                               Assign dollar value to lost opportunity
                                      •
                                               cost


RAISING PERFORMANCE. TOGETHERTM
                                          52
GARTNER CONFERENCE 2008


                                       IT Business Value - Summary




RAISING PERFORMANCE. TOGETHERTM
                                  53

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2008 Gartner Conference It Business Value

  • 1. GARTNER CONFERENCE 2008 IT/Business Value Presented by: Tracy Nolan – CIO November 13, 2008 RAISING PERFORMANCE. TOGETHERTM
  • 2. GARTNER CONFERENCE 2008 Cameron International Overview RAISING PERFORMANCE. TOGETHERTM 2
  • 3. GARTNER CONFERENCE 2008 Cameron is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries… • Products used to control, direct, adjust, process, measure and compress pressure & flows • 175 years continuous history • Headquartered in Houston, TX • $ 5 + billion in annual orders • 2/3 of business non-USA London • $ 10 + billion market cap • 15,500 + employees Houston • 260 + locations worldwide Singapore • 50 + strong product brands • 11 operating divisions holding leading positions in global oil & gas and process markets •More information at www.c-a-m.com RAISING PERFORMANCE. TOGETHERTM As of January, 2008
  • 4. GARTNER CONFERENCE 2008 Cameron is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries. Downstream Upstream Exploration Development Transportation Refining & Mktg Process Ind Production GAS AIR FLO PET SUR PRV DSV Surface EGV FLC Subsea DRL SUB Scale $ 500 Million Based on 2007 orders; Red = Drilling & Production Systems group; Green = Valves & Measurement group; Gray = Compression Systems group RAISING PERFORMANCE. TOGETHERTM
  • 5. GARTNER CONFERENCE 2008 Drilling & Production Systems group Drilling Systems • CAMERON Surface Systems • CAMERON • MCEVOY • WILLIS • WKM • IC • TUNDRA • STEROM Subsea Systems 15K Marine • CAMERON Tahiti Field Tengizchevroil Land • WILLIS Development BOP Stack Wellhead & Tree Flow Control • WILLIS • CAMERON • LEDEEN Petreco Process • PETRECO • WEMCO • KREBS • KCC • VORTOIL • BFCC One of two identical Metrol • UNICEL Dual Media Filter Packages • METROL Compact Retrievable supplied to Chevron • EDGE Insert RAISING PERFORMANCE. TOGETHERTM
  • 6. GARTNER CONFERENCE 2008 Valves & Measurement group Distributed Valves DEMCO • NAVCO • NUTRON • TXT • WHEATLEY • WKM • Floating Gate Butterfly Cryogenic THORNHILL CRAVER • Ball Valve Valve Valve Ball Valve TBV • TECHNO • Engineered Valves CAMERON • GROVE • Subsea Welded body Welded body Bolted Body PowerRSeal RING-O • Ball Valve Trunnion Ball Valve Trunnion Ball Valve Gate Valve TOM WHEATLEY • WKM • Process Valves ORBIT • FOSTER • Top Entry Bolted body Orbit Rising Stem Severe Service ENTECH • Trunnion Ball Valve Trunnion Ball Valve Ball Valve Floating Ball Valve GENERAL • TK • WKM • Measurement Systems NUFLO • BARTON Plug Ultrasonic Liquid Turbine Flow Scanner • Valve Flowmeter Flow Meters Systems CLIFF MOCK • CALDON • RAISING PERFORMANCE. TOGETHERTM
  • 7. GARTNER CONFERENCE 2008 Compression Systems group Reciprocating Compression • AJAX • COOPER- • BESSEMER • CSI • ENTERPRISE • SUPERIOR • TEXCENTRIC • TSI Integral Engine / Compression Products Centrifugal Compression Products Centrifugal Compression • JOY • MSG • TURBO-AIR Reciprocating Compression Products Legacy Engine Products RAISING PERFORMANCE. TOGETHERTM
  • 8. GARTNER CONFERENCE 2008 Cameron is a leading provider of flow equipment aftermarket services to worldwide oil, gas and process industries. Downstream Upstream RAISING PERFORMANCE. TOGETHERTM
  • 9. GARTNER CONFERENCE 2008 IT Mission and Strategy RAISING PERFORMANCE. TOGETHERTM 9
  • 10. GARTNER CONFERENCE 2008 IT Mission Serve Protect Empower Simplify Lead We will provide the highest level of customer service and measure ourselves by customer satisfaction We will protect our information assets and comply with all regulatory agencies We will provide information to the right people at the right time to drive decision making to the right level in the simplest, fastest and most convenient way possible We will lead and facilitate the adoption of best practices across our businesses and benchmark with world class companies And, of course, we will do it in the most cost efficient way possible RAISING PERFORMANCE. TOGETHERTM
  • 11. GARTNER CONFERENCE 2008 IT Business Value What/Examples Strategy Products and services become Close partnership with divisions to Information Based enhanced by information technology; develop offerings and rethink our Products and Services e.g. Remote monitoring, preventative business model when it comes to maintenance contracts aftermarket and services Provide customers and obtain from Close Partnership with divisions to customers information to make develop offerings and bring Six Sigma Customer Extension Cameron and the customer more and digitization to the customer for the productive customer Process Re-engineering/ Turn Data into Information and use to Using Six Sigma and process streamline processes. Self Service, reengineering as tools to work closely Digitalization Operational Dashboards, Business with business partners to provide data Intelligence, ease of use and determine opportunities to digitize streamlined processes Day-to-day business transactions Provide global business functionality systems ERP’s, HRIS, AutoCAD in the simplest most cost effective Business Transaction manner – SAP single Global instance Processing – Single source of truth Basic IS Services Networks, PC’s, Reduce Costs, Standardize, Infrastructure Servers, E-mail, Help Desk Consolidate, Simplify, Protect, Outsource RAISING PERFORMANCE. TOGETHERTM
  • 12. GARTNER CONFERENCE 2008 The New World RAISING PERFORMANCE. TOGETHERTM
  • 13. GARTNER CONFERENCE 2008 Dates That Changed the World Netscape goes Public RAISING PERFORMANCE. TOGETHERTM
  • 14. GARTNER CONFERENCE 2008 What does this mean to Cameron? Serve Design Build Account Anywhere Anywhere Anywhere Anywhere Intercompany AutoCAD/Inventor Machine Tool CRM Lock box Standardization Standardization Customer Integrations Wire Transfer Vault Machine Tool Variant Configuration IP/Sourcing/Mfg Search and Retrieval Monitoring Global Trade SAP PLM Streamlining CAM Standardization Service Companies Product Data Bar Coding Source Management Kronos Anywhere Mfg Planning Initiative Supplier Relationship Management Vendor Self Service Procurement Data Mining Intercompany RAISING PERFORMANCE. TOGETHERTM
  • 15. GARTNER CONFERENCE 2008 Governance RAISING PERFORMANCE. TOGETHERTM 15
  • 16. GARTNER CONFERENCE 2008 IT Organization Global Process Leaders Global Supply ShopFloor Administrative NPI/ETO Commercial Aftermarket Chain Support Activity Partner with process thought leaders from businesses Verify process steps Map information flow Determine Key Metrics and Benchmark Determine best practices Identify key gaps Determine Potential Solutions Prioritize within Process Execute plan together with “business CIO” and COE’s Hold Qtrly Steering Committee Meetings with Functional VP’s from all Divisions RAISING PERFORMANCE. TOGETHERTM
  • 17. GARTNER CONFERENCE 2008 IT Organization Business CIO’s (IT Directors) Drilling & Production Valves & Measurement Compression Systems Group Division Systems Activity Partner with Business Leaders Determine IS Strategy based on Business Strategy Prioritize across Processes and functions “Owns” Business’ IS Strategy Works with Global Process Leaders and COE’s to execute strategy Represents CCC initiatives to Business’ leaders Determine Level of Business analyst Support for Organization Qtly Steering Committee with Division Business Leaders from each Group RAISING PERFORMANCE. TOGETHERTM
  • 18. GARTNER CONFERENCE 2008 IT Organization COE leaders Acquisitions Infrastructure SAP Regional & Quality & Web Services PMO Development Leadership Deployments Compliance Activity Cost Effective Solution Delivery Project Management and Execution Deliver changes based on Business Analysts Specifications Vendor Management – Develop Flexible Workforce Model Develop a Service Catalog for services rendered (i.e.. Infrastructure charge per seat, programming costs) Daily Operations Compliance and Governance RAISING PERFORMANCE. TOGETHERTM
  • 19. GARTNER CONFERENCE 2008 IT Organization Global Supply ShopFloor Administrative CIO NPI/ETO Commercial Aftermarket Chain Support Business Business Business Business Business Business Analysts Analysts Analysts Analysts Analysts Analysts Drilling & Production Systems Division Business Business Business Business Business Business Analysts Analysts Analysts Analysts Analysts Analysts Valves & Measurement Group Business Business Business Business Business Business Analysts Analysts Analysts Analysts Analysts Analysts Compression Systems Division Business Business Business Business Business Business Analysts Analysts Analysts Analysts Analysts Analysts Petreco Process Systems Division Acquisitions Infrastructure SAP PMO & Web Services Quality & Asia Development Europe Deployments Compliance RAISING PERFORMANCE. TOGETHERTM
  • 20. GARTNER CONFERENCE 2008 Major IT Initiatives 6-Sigma Governance Transition & Define Measure Design Build & Test Analyze Control Business CTQ’s Flowdown Failure Modes Benchmarking System Prototype/ Hardware/ Problem Analyst Effect Analysis (FMEA) Information Pilot Software Statement/ Baseline measures Installation Mission Help Desk Training Internal Best Technical Project CTQ’s User Training Practice Architecture System High Level Identification Review Configuration Process Map Project CTQ’s Data Conversion System Cutover Evaluation Criteria CTQ Defect Functional Programming and Multi-generation Valves & Analysis Specifications Integration Plan/ IN-OUT Measurement Communications/ Detailed Process development Scope Document Marketing Plan Maps Of Current High Level map Technical Process Of re-engineered Specifications Unit Testing Business Sponsor/ Monitoring Plan Process IT Sponsor Compression Systems Initial Project Risk Service Level FIT Testing Chuck Burg Business CTQ Audit Assessment Identify Potential Agreement Business Leader/ Project CTQ Audit Solutions Load simulation IT Leader Rough-cut cost Organizational and response time Control Charts and expectation Solution Customer Change Plan Testing High Level Plan References Process CTQ’s Sponsor Tollgate Review and update User Acceptance Support Plan And Sign-off Detailed Resource Risk and Resource Initial Resources/ Plan Plan Systems Operation Key Decision Sponsor Tollgate Review Makers And Sign-off Cost/Benefit Sponsor Tollgate Analysis And Sign-off Production Launch RAISING PERFORMANCE. TOGETHERTM
  • 21. GARTNER CONFERENCE 2008 A Little More on Six Sigma RAISING PERFORMANCE. TOGETHERTM 21
  • 22. GARTNER CONFERENCE 2008 The Six Sigma Equation Y = F (x) OUTPUT SIGNAL IN-PROCESS PARAMETERS RELATIONSHIP or EQUATION THAT EXPLAINS Y IN TERMS OF X Gives Distance traveled Car speed, traveling time Gives Money to Spend Income, Commitments, Credit Rating OUTPUT (Y) IS DETERMINED BY THE VALUES OF THE IN-PROCESS PARAMETERS (X’s) RAISING PERFORMANCE. TOGETHERTM
  • 23. GARTNER CONFERENCE 2008 Six Sigma Maturity Model Phase 5 Phase 2 Phase 3 Phase 4 Phase 1 Customer view Focus Cluster Correlation Learning Customer Metric Big Y y1 y3 yn Big Y Y unit measure Y unit measure Y=f(x) Y=f(x) x xn x x1 x x n xn xm x x 2 x x 9 6 m m n n y2 y4 Cluster Cluster What’s Reported Identify our Key Processes Big Y metrics validated Identify Key Processes for # Projects To Customer/Market (Big Y) by customer at unit Customer $’s Saved Determine Big ―Y‖ Metrics level Determine Customer Metrics # Black belts Trained Identify ―X‖ Metrics f (Function) modeled Determine ways to improve # Green Belts Trained Cluster projects around Big ―Y‖ Critical X’s identified customers performance Certifications Projects success based Predictable improvements Measurements tied to on improvement in ―X’s‖ Identified and customer success Continue phase 1 metrics forecasted with less emphasis To From Outside-In Inside-Out RAISING PERFORMANCE. TOGETHERTM
  • 24. GARTNER CONFERENCE 2008 Six Sigma Phase 2/3 What are the top 1 to 3 processes to focus on? If my business/division was the world class provider of this process, our customers would reward us by making us the fastest growing and most profitable company in our industry? How do I measure this process? What is the ―Big Y‖ measurement and what are the Critical X metrics? What is my Baseline? And What would be World Class? How do I benchmark? Set incremental goals for achieving World Class? How many resources and projects will I need to impact the ―Big Y‖? What will be the target measures for ―Big Y‖ and the ―Critical X’s‖? RAISING PERFORMANCE. TOGETHERTM
  • 25. GARTNER CONFERENCE 2008 Six Sigma Phase 2/3 If my engineered valve business could manufacture and delivery to the customer in 4 weeks or less, our customers would reward us by making us the fastest growing and most profitable company in our industry! How do I measure this process? Big Y Lead Time = Delivery Date – Order Date < 28 days What is my Baseline? Lead Time Mean = 300, Median = 290, Std Dev = 110 And What would be World Class? Lead Time Mean = 45, Median = 45, Std Dev = 10 How do I benchmark? Against companies who manufacture Large Assemblies which require custom engineering work…. What are the ―Critical X’s‖? RAISING PERFORMANCE. TOGETHERTM Sample Only
  • 26. GARTNER CONFERENCE 2008 Six Sigma Phase 2/3 New Product Inquiry To Project Intro Global Supply Order Manufacturing Aftermarket Back Office Management Engineer to Chain Order Opportunity Market Project Portfolio Low-cost suppliers Throughput Field Service Attract and Tracking Identification Management Dispatching Retain Top Vendor Cycle time Talent Quotation & Design for Supplier/ management Reduction Remote monitoring Proposals Manufacturability Manufacturing Compensation DFSS integration Material Quality Asset utilization Customer Property Configurator Mgmt Tax Design for Change Distribution NetworkSchedule Optimization Customer Aftermarket Management Configuration adherence Customer Maint. Service Opportunities MTS,ATO,MTO, Integration A/R Resource Transportation ETO Terms Modular Design Leveling strategy Asset Discovery A/P Manufacturing flow Cross-Selling 3D Model Project Demand management Field Data Cash CAD/CAM Accounting management Collection Management Quick Market Cost/Margin Capacity Intelligence Engineering Planning Intercompany Change Risk Management Sub Contractor Management Optimization Target Costing Cost Control Manufacturing Scale-up Supply Chain integration RAISING PERFORMANCE. TOGETHERTM
  • 27. GARTNER CONFERENCE 2008 New Product Inquiry To Project Intro Global Supply Order Manufacturing Aftermarket Back Office Management Engineer to Chain Order Opportunity Modular Design Supplier/ Vendor Throughput Attract and Tracking Manufacturing management Retain Top 3D Model integration Cycle time Talent Quotation & CAD/CAM Material Quality Reduction Proposals Change Intercompany Engineering Management Transportation Asset utilization Configurator Change strategy Management Resource Schedule Quick Market Leveling Demand adherence Intelligence management MTS,ATO,MTO, Big Y ETO Delivery date – Order date Lead Time Manufacturing flow Critical X’s management Opportunity Mgmt % for Orders Taken not Capacity Demand Mgmt Identified in demand plan Planning Configurator % New Design Sub Contractor Modular design % Design reuse Optimization 3D Models % 3D Models Eng Change Orders #/Unit Throughput Units/Day Cycle time Schedule Changes/month Asset Utilization % Equipment Utilization Sub-contract Sub contract delivery performance Optimization Capacity Planning Machines Order RAISING PERFORMANCE. TOGETHERTM Machines Installed On Time
  • 28. GARTNER CONFERENCE 2008 Six Sigma Phase 2/3 Scorecard # # $’s # Projects Projects BB’s Planned Base Line Current Target Trend Completed Saved Big Y Lead Time Critical X’s Demand Planning % Unidentified Orders Engineering % New Design % Design reuse % 3D Models Engineer Chg Orders Manufacturing Units/Day Schedule Changes/month % Equipment Utilization Sub contract delivery Capacity Machines Order Machines Installed On Time BIG Y – Lead Time # Projects/Savings Total 80 200 70 Savings 1% of Sales 60 150 2% of Sales 50 Savings BaselIne 100 3% of Sales 40 Current 50 30 Target 0 20 1-Mar 1-Nov 1-Oct 1-Apr 1-Jun 1-Aug 1-Jan 1-Jul 1-May 1-Dec 1-Feb 1-Sep 10 0 JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC RAISING PERFORMANCE. TOGETHERTM
  • 29. GARTNER CONFERENCE 2008 IT Metrics RAISING PERFORMANCE. TOGETHERTM 29
  • 30. GARTNER CONFERENCE 2008 IT Metrics Information Based Products and Services Customer Extension Process Re-engineering/ Digitalization Business Transaction Processing Infrastructure RAISING PERFORMANCE. TOGETHERTM
  • 31. GARTNER CONFERENCE 2008 $ Cash From Operations Results $ Revenue $ Earnings per share 3 800 7 2.5 600 6 5 2 400 4 176% 285% 3 1.5 500% 200 2 1 1 0 0 0.5 0 On Time Delivery Infrastructure Cost/User SAP Installs Days 100% $4,000 100 $3,000 80% 50 $2,000 60% 78% 55% 75% $1,000 40% 0 $- 20% 2005 2006 2007 2008 0% 2006 2007 2008* Locations Days * Estimate RAISING PERFORMANCE. TOGETHERTM
  • 32. GARTNER CONFERENCE 2008 BUT…………..”past results are not an indicator of future….” • Reduce Travel • Reduce Headcount Reduce Spending • Increase Support • Increase Productivity Do More with Less • Capture Best Practices • Retain and Attract “Stars” Loss of Knowledge RAISING PERFORMANCE. TOGETHERTM
  • 33. GARTNER CONFERENCE 2008 Web 2.0 RAISING PERFORMANCE. TOGETHERTM 33
  • 34. GARTNER CONFERENCE 2008 The New World of IT RAISING PERFORMANCE. TOGETHERTM
  • 35. GARTNER CONFERENCE 2008 IT Business Value 2006 As Cameron Grows Bigger and Bigger Can these technologies help us keep our small company feel? 2009 Will these technologies help us reduce Risks and Costs Quickly? RAISING PERFORMANCE. TOGETHERTM
  • 36. GARTNER CONFERENCE 2008 Office Communicator/ Unified Messaging Instant Messaging Start a live meeting Out-going calls Incoming calls Missed Messages Voice Mail to EMail Conference call Share – Desktop, files AD Integration ―Presence‖ RAISING PERFORMANCE. TOGETHERTM
  • 37. GARTNER CONFERENCE 2008 My Site SAP/AD Integration Organization Contact Info Colleagues Skills, Interest, Schools My Home RAISING PERFORMANCE. TOGETHERTM
  • 38. GARTNER CONFERENCE 2008 Live Meeting Scheduled meetings Meet Now – Outlook, IM Share Desktop Documents Web pages White Board Poll Audio/Phone Conference Record a meeting RAISING PERFORMANCE. TOGETHERTM
  • 39. GARTNER CONFERENCE 2008 Intranet portal Corp/Group/Personal News/Links/Scorecard Functions across top One-click to most important Search RAISING PERFORMANCE. TOGETHERTM
  • 40. GARTNER CONFERENCE 2008 WIKI’s The wiki concept has been around for over 10 years. In its simplest form, a wiki—the Hawaiian term for quot;quickquot;—is an online destination where users can freely create or edit Web page content using only a browser. RAISING PERFORMANCE. TOGETHERTM
  • 41. GARTNER CONFERENCE 2008 My Helpdesk – “eat your own dog food” RAISING PERFORMANCE. TOGETHERTM 41
  • 42. GARTNER CONFERENCE 2008 MyHelpdesk My PC Info Tickets Top Solutions Announcements Survey Knowledge Search Live Chat RAISING PERFORMANCE. TOGETHERTM 42
  • 43. GARTNER CONFERENCE 2008 Knowledge Search Type in your question And look for answer Didn’t find it? Try Live Chat Found it! RAISING PERFORMANCE. TOGETHERTM 43
  • 44. GARTNER CONFERENCE 2008 Knowledge Article (IT WIKI) RAISING PERFORMANCE. TOGETHERTM 44
  • 45. GARTNER CONFERENCE 2008 Watch Video RAISING PERFORMANCE. TOGETHERTM 45
  • 46. GARTNER CONFERENCE 2008 Bring Innovation to the Business RAISING PERFORMANCE. TOGETHERTM 46
  • 47. GARTNER CONFERENCE 2008 How does Cameron…? Capture, Share, & Reuse • Knowledge Eliminate Duplicate Processes • Promote Process Reusability • Link common global resources • Train Knowledge Leaders • Expedite Learning Curves • Do more with less • RAISING PERFORMANCE. TOGETHERTM 47
  • 48. GARTNER CONFERENCE 2008 FAST Knowledge provides Employees with Options Options for Knowledge Access: • FIND Content – trusted, validated • knowledge content (self-service) ASK Colleagues – Peer-to-peer • problem solving (ask & discuss) SHARE Experiences – defining • value through knowledge sharing TRUST – Show trust through • providing lesson learned RAISING PERFORMANCE. TOGETHERTM 48
  • 49. GARTNER CONFERENCE 2008 FAST Knowledge Main Site Links to all FAST Team Sites • Document Search on all FAST Sites • Instructions/User Help • • Requesting a new FAST Site • How to… • Guidelines & Rules Latest news, events, etc. from all • FAST sites Provides general “look & feel” for • all FAST Sites RAISING PERFORMANCE. TOGETHERTM 49
  • 50. GARTNER CONFERENCE 2008 FAST Knowledge Team Site Links to all Site Functionality • FAST Site Search • Provides user with “15-second” • quick look for new content News, events, links, on-line • presence, etc… Top 10 Documents searched • Spotlight stories that will rotate • RAISING PERFORMANCE. TOGETHERTM 50
  • 51. GARTNER CONFERENCE 2008 FAST Knowledge Find Access to all “approved” site • documents 3 methods to search • Can extend to “All FAST Sites” & • People search Members can submit new docs for • review Listing & links to FAST Team “My • Sites” and communication tools RAISING PERFORMANCE. TOGETHERTM 51
  • 52. GARTNER CONFERENCE 2008 FAST Knowledge Ask, Share, & Trust ASK • Discussion Forums • Members & higher can add content • Leader/Core Team must be timely in • responsiveness SHARE • Share Success Stories from FAST Site • information Assign dollar value to Success • Story/Savings validated by Team Leader • Trust • Show trust by sharing lessons learned • to other FAST members Assign dollar value to lost opportunity • cost RAISING PERFORMANCE. TOGETHERTM 52
  • 53. GARTNER CONFERENCE 2008 IT Business Value - Summary RAISING PERFORMANCE. TOGETHERTM 53