3. GARTNER CONFERENCE 2008
Cameron is a leading provider of flow equipment products, systems
and services to worldwide oil, gas and process industries…
• Products used to control,
direct, adjust, process, measure
and compress pressure & flows
• 175 years continuous history
• Headquartered in Houston, TX
• $ 5 + billion in annual orders
• 2/3 of business non-USA London
• $ 10 + billion market cap
• 15,500 + employees
Houston
• 260 + locations worldwide Singapore
• 50 + strong product brands
• 11 operating divisions holding
leading positions in global oil & gas
and process markets
•More information at www.c-a-m.com
RAISING PERFORMANCE. TOGETHERTM As of January, 2008
4. GARTNER CONFERENCE 2008
Cameron is a leading provider of flow equipment products, systems
and services to worldwide oil, gas and process industries.
Downstream
Upstream
Exploration Development Transportation Refining & Mktg Process Ind
Production
GAS AIR
FLO
PET
SUR PRV
DSV
Surface
EGV
FLC
Subsea
DRL
SUB
Scale
$ 500
Million
Based on 2007 orders; Red = Drilling & Production Systems group; Green = Valves & Measurement group; Gray = Compression Systems group
RAISING PERFORMANCE. TOGETHERTM
5. GARTNER CONFERENCE 2008
Drilling & Production Systems group
Drilling Systems
• CAMERON
Surface Systems
• CAMERON
• MCEVOY
• WILLIS
• WKM
• IC
• TUNDRA
• STEROM
Subsea Systems
15K Marine
• CAMERON Tahiti Field
Tengizchevroil Land
• WILLIS Development BOP Stack
Wellhead & Tree
Flow Control
• WILLIS
• CAMERON
• LEDEEN
Petreco Process
• PETRECO
• WEMCO
• KREBS
• KCC
• VORTOIL
• BFCC One of two identical Metrol
• UNICEL Dual Media Filter Packages
• METROL Compact Retrievable supplied to Chevron
• EDGE Insert
RAISING PERFORMANCE. TOGETHERTM
6. GARTNER CONFERENCE 2008
Valves & Measurement group
Distributed Valves
DEMCO
•
NAVCO
•
NUTRON
•
TXT
•
WHEATLEY
•
WKM
•
Floating Gate Butterfly Cryogenic
THORNHILL CRAVER
• Ball Valve Valve Valve Ball Valve
TBV
•
TECHNO
•
Engineered Valves
CAMERON
•
GROVE
•
Subsea Welded body Welded body Bolted Body PowerRSeal
RING-O
•
Ball Valve Trunnion Ball Valve Trunnion Ball Valve Gate Valve
TOM WHEATLEY
•
WKM
•
Process Valves
ORBIT
•
FOSTER
•
Top Entry Bolted body Orbit Rising Stem Severe Service
ENTECH
•
Trunnion Ball Valve Trunnion Ball Valve Ball Valve Floating Ball Valve
GENERAL
•
TK
•
WKM
•
Measurement Systems
NUFLO
•
BARTON Plug Ultrasonic Liquid Turbine Flow Scanner
•
Valve Flowmeter Flow Meters Systems
CLIFF MOCK
•
CALDON
•
RAISING PERFORMANCE. TOGETHERTM
7. GARTNER CONFERENCE 2008
Compression Systems group
Reciprocating
Compression
• AJAX
• COOPER-
• BESSEMER
• CSI
• ENTERPRISE
• SUPERIOR
• TEXCENTRIC
• TSI Integral Engine / Compression Products
Centrifugal Compression
Products
Centrifugal
Compression
• JOY
• MSG
• TURBO-AIR
Reciprocating Compression Products Legacy Engine
Products
RAISING PERFORMANCE. TOGETHERTM
8. GARTNER CONFERENCE 2008
Cameron is a leading provider of flow equipment aftermarket
services to worldwide oil, gas and process industries.
Downstream
Upstream
RAISING PERFORMANCE. TOGETHERTM
10. GARTNER CONFERENCE 2008
IT Mission
Serve Protect Empower Simplify Lead
We will provide the highest level of customer service
and measure ourselves by customer satisfaction
We will protect our information assets and comply with
all regulatory agencies
We will provide information to the right people
at the right time to drive decision making to the right level
in the simplest, fastest and most convenient way possible
We will lead and facilitate the adoption of best practices across
our businesses and benchmark with world class companies
And, of course, we will do it in the most cost efficient way possible
RAISING PERFORMANCE. TOGETHERTM
11. GARTNER CONFERENCE 2008
IT Business Value
What/Examples Strategy
Products and services become Close partnership with divisions to
Information Based
enhanced by information technology; develop offerings and rethink our
Products and Services e.g. Remote monitoring, preventative business model when it comes to
maintenance contracts aftermarket and services
Provide customers and obtain from Close Partnership with divisions to
customers information to make develop offerings and bring Six Sigma
Customer Extension
Cameron and the customer more and digitization to the customer for the
productive customer
Process Re-engineering/ Turn Data into Information and use to Using Six Sigma and process
streamline processes. Self Service, reengineering as tools to work closely
Digitalization
Operational Dashboards, Business with business partners to provide data
Intelligence, ease of use and determine opportunities to digitize
streamlined processes
Day-to-day business transactions Provide global business functionality
systems ERP’s, HRIS, AutoCAD in the simplest most cost effective
Business Transaction
manner – SAP single Global instance
Processing
– Single source of truth
Basic IS Services Networks, PC’s, Reduce Costs, Standardize,
Infrastructure Servers, E-mail, Help Desk Consolidate, Simplify, Protect,
Outsource
RAISING PERFORMANCE. TOGETHERTM
16. GARTNER CONFERENCE 2008
IT Organization
Global Process Leaders
Global Supply ShopFloor Administrative
NPI/ETO
Commercial Aftermarket
Chain Support
Activity
Partner with process thought leaders from businesses
Verify process steps
Map information flow
Determine Key Metrics and Benchmark
Determine best practices
Identify key gaps
Determine Potential Solutions
Prioritize within Process
Execute plan together with “business CIO” and COE’s
Hold Qtrly Steering Committee Meetings with Functional
VP’s from all Divisions
RAISING PERFORMANCE. TOGETHERTM
17. GARTNER CONFERENCE 2008
IT Organization
Business CIO’s (IT Directors)
Drilling & Production Valves & Measurement Compression Systems
Group Division
Systems
Activity
Partner with Business Leaders
Determine IS Strategy based on Business Strategy
Prioritize across Processes and functions
“Owns” Business’ IS Strategy
Works with Global Process Leaders and COE’s to execute strategy
Represents CCC initiatives to Business’ leaders
Determine Level of Business analyst Support for Organization
Qtly Steering Committee with Division Business Leaders from each Group
RAISING PERFORMANCE. TOGETHERTM
18. GARTNER CONFERENCE 2008
IT Organization
COE leaders
Acquisitions Infrastructure
SAP Regional
& Quality & Web Services PMO
Development Leadership
Deployments Compliance
Activity
Cost Effective Solution Delivery
Project Management and Execution
Deliver changes based on Business Analysts Specifications
Vendor Management – Develop Flexible Workforce Model
Develop a Service Catalog for services rendered
(i.e.. Infrastructure charge per seat, programming costs)
Daily Operations
Compliance and Governance
RAISING PERFORMANCE. TOGETHERTM
19. GARTNER CONFERENCE 2008
IT Organization
Global Supply ShopFloor Administrative
CIO NPI/ETO
Commercial Aftermarket
Chain Support
Business Business Business Business Business Business
Analysts Analysts Analysts Analysts
Analysts Analysts
Drilling & Production
Systems Division
Business Business Business Business Business Business
Analysts Analysts Analysts Analysts
Analysts Analysts
Valves & Measurement
Group
Business Business Business Business Business Business
Analysts Analysts Analysts Analysts
Analysts Analysts
Compression Systems
Division
Business Business Business Business Business Business
Analysts Analysts Analysts Analysts
Analysts Analysts
Petreco Process Systems Division
Acquisitions Infrastructure SAP
PMO
& Web Services Quality & Asia
Development Europe
Deployments Compliance
RAISING PERFORMANCE. TOGETHERTM
20. GARTNER CONFERENCE 2008
Major IT Initiatives 6-Sigma Governance
Transition &
Define Measure Design Build & Test
Analyze Control
Business
CTQ’s Flowdown Failure Modes
Benchmarking System Prototype/ Hardware/
Problem Analyst Effect Analysis (FMEA)
Information Pilot Software
Statement/
Baseline measures Installation
Mission
Help Desk Training
Internal Best Technical
Project CTQ’s User Training
Practice Architecture System
High Level
Identification Review Configuration
Process Map
Project CTQ’s Data Conversion
System Cutover
Evaluation Criteria CTQ Defect Functional Programming and
Multi-generation
Valves &
Analysis Specifications Integration
Plan/ IN-OUT
Measurement
Communications/
Detailed Process development
Scope Document
Marketing Plan
Maps Of Current High Level map Technical
Process Of re-engineered Specifications Unit Testing
Business Sponsor/
Monitoring Plan
Process
IT Sponsor
Compression Systems Initial Project Risk Service Level FIT Testing
Chuck Burg Business CTQ Audit
Assessment Identify Potential Agreement
Business Leader/
Project CTQ Audit
Solutions Load simulation
IT Leader
Rough-cut cost Organizational and response time
Control Charts and
expectation Solution Customer Change Plan Testing
High Level
Plan
References
Process CTQ’s
Sponsor Tollgate Review and update User Acceptance
Support Plan
And Sign-off Detailed Resource Risk and Resource
Initial Resources/
Plan Plan Systems Operation
Key Decision
Sponsor Tollgate
Review
Makers
And Sign-off
Cost/Benefit Sponsor Tollgate
Analysis And Sign-off Production Launch
RAISING PERFORMANCE. TOGETHERTM
22. GARTNER CONFERENCE 2008
The Six Sigma Equation
Y = F (x)
OUTPUT SIGNAL IN-PROCESS PARAMETERS
RELATIONSHIP or EQUATION
THAT EXPLAINS Y IN TERMS OF X
Gives
Distance traveled Car speed, traveling time
Gives
Money to Spend Income, Commitments,
Credit Rating
OUTPUT (Y) IS DETERMINED BY THE VALUES
OF THE IN-PROCESS PARAMETERS (X’s)
RAISING PERFORMANCE. TOGETHERTM
23. GARTNER CONFERENCE 2008
Six Sigma Maturity Model
Phase 5
Phase 2 Phase 3 Phase 4
Phase 1 Customer view
Focus Cluster Correlation
Learning
Customer
Metric
Big Y
y1 y3 yn Big Y Y unit measure Y unit measure
Y=f(x) Y=f(x)
x
xn x x1 x x
n
xn xm x x
2 x x
9 6 m m
n n
y2 y4
Cluster Cluster
What’s Reported
Identify our Key Processes Big Y metrics validated Identify Key Processes for
# Projects To Customer/Market (Big Y) by customer at unit Customer
$’s Saved Determine Big ―Y‖ Metrics level Determine Customer Metrics
# Black belts Trained Identify ―X‖ Metrics f (Function) modeled Determine ways to improve
# Green Belts Trained Cluster projects around Big ―Y‖ Critical X’s identified customers performance
Certifications Projects success based Predictable improvements Measurements tied to
on improvement in ―X’s‖ Identified and customer success
Continue phase 1 metrics forecasted
with less emphasis
To
From
Outside-In
Inside-Out
RAISING PERFORMANCE. TOGETHERTM
24. GARTNER CONFERENCE 2008
Six Sigma Phase 2/3
What are the top 1 to 3 processes to focus on?
If my business/division was the world class provider of this process,
our customers would reward us by making us
the fastest growing and most profitable company in our industry?
How do I measure this process?
What is the ―Big Y‖ measurement and what are the Critical X metrics?
What is my Baseline? And What would be World Class?
How do I benchmark?
Set incremental goals for achieving World Class?
How many resources and projects will I need to impact the ―Big Y‖?
What will be the target measures for ―Big Y‖ and the ―Critical X’s‖?
RAISING PERFORMANCE. TOGETHERTM
25. GARTNER CONFERENCE 2008
Six Sigma Phase 2/3
If my engineered valve business could manufacture and delivery to the customer
in 4 weeks or less, our customers would reward us by making us
the fastest growing and most profitable company in our industry!
How do I measure this process?
Big Y
Lead Time = Delivery Date – Order Date < 28 days
What is my Baseline?
Lead Time Mean = 300, Median = 290, Std Dev = 110
And What would be World Class?
Lead Time Mean = 45, Median = 45, Std Dev = 10
How do I benchmark?
Against companies who manufacture Large Assemblies which require
custom engineering work….
What are the ―Critical X’s‖?
RAISING PERFORMANCE. TOGETHERTM
Sample Only
26. GARTNER CONFERENCE 2008
Six Sigma Phase 2/3
New Product
Inquiry To Project
Intro Global Supply
Order Manufacturing Aftermarket Back Office
Management
Engineer to Chain
Order
Opportunity Market Project Portfolio Low-cost suppliers Throughput Field Service
Attract and
Tracking Identification Management Dispatching
Retain Top
Vendor Cycle time
Talent
Quotation & Design for Supplier/ management Reduction Remote monitoring
Proposals Manufacturability Manufacturing
Compensation
DFSS integration Material Quality Asset utilization Customer Property
Configurator Mgmt
Tax
Design for Change Distribution NetworkSchedule
Optimization
Customer Aftermarket Management Configuration adherence Customer Maint.
Service Opportunities MTS,ATO,MTO, Integration
A/R
Resource Transportation ETO
Terms Modular Design Leveling strategy Asset Discovery
A/P
Manufacturing flow
Cross-Selling 3D Model Project Demand management Field Data
Cash
CAD/CAM Accounting management Collection
Management
Quick Market Cost/Margin Capacity
Intelligence Engineering Planning
Intercompany
Change
Risk Management Sub Contractor
Management Optimization
Target Costing
Cost Control
Manufacturing
Scale-up
Supply Chain
integration
RAISING PERFORMANCE. TOGETHERTM
27. GARTNER CONFERENCE 2008
New Product
Inquiry To Project
Intro Global Supply
Order Manufacturing Aftermarket Back Office
Management
Engineer to Chain
Order
Opportunity Modular Design Supplier/ Vendor Throughput
Attract and
Tracking Manufacturing management
Retain Top
3D Model integration Cycle time
Talent
Quotation & CAD/CAM Material Quality Reduction
Proposals Change
Intercompany
Engineering Management Transportation Asset utilization
Configurator Change strategy
Management Resource Schedule
Quick Market Leveling Demand adherence
Intelligence management MTS,ATO,MTO,
Big Y ETO
Delivery date – Order date
Lead Time
Manufacturing flow
Critical X’s management
Opportunity Mgmt % for Orders Taken not
Capacity
Demand Mgmt Identified in demand plan
Planning
Configurator % New Design
Sub Contractor
Modular design % Design reuse
Optimization
3D Models % 3D Models
Eng Change Orders #/Unit
Throughput Units/Day
Cycle time Schedule Changes/month
Asset Utilization % Equipment Utilization
Sub-contract Sub contract delivery performance
Optimization
Capacity Planning Machines Order
RAISING PERFORMANCE. TOGETHERTM
Machines Installed On Time
28. GARTNER CONFERENCE 2008
Six Sigma Phase 2/3 Scorecard # #
$’s
# Projects Projects
BB’s Planned
Base Line Current Target Trend Completed Saved
Big Y
Lead Time
Critical X’s
Demand Planning
% Unidentified Orders
Engineering
% New Design
% Design reuse
% 3D Models
Engineer Chg Orders
Manufacturing
Units/Day
Schedule Changes/month
% Equipment Utilization
Sub contract delivery
Capacity
Machines Order
Machines Installed On Time
BIG Y – Lead Time # Projects/Savings
Total
80
200 70
Savings
1% of Sales
60
150
2% of Sales
50
Savings
BaselIne
100 3% of Sales
40
Current
50
30
Target
0 20
1-Mar
1-Nov
1-Oct
1-Apr
1-Jun
1-Aug
1-Jan
1-Jul
1-May
1-Dec
1-Feb
1-Sep
10
0
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
RAISING PERFORMANCE. TOGETHERTM
30. GARTNER CONFERENCE 2008
IT Metrics
Information Based
Products and Services
Customer Extension
Process Re-engineering/
Digitalization
Business Transaction
Processing
Infrastructure
RAISING PERFORMANCE. TOGETHERTM
32. GARTNER CONFERENCE 2008
BUT…………..”past results are not an indicator of future….”
• Reduce Travel
• Reduce Headcount
Reduce
Spending
• Increase Support
• Increase Productivity
Do More
with Less
• Capture Best Practices
• Retain and Attract “Stars”
Loss of
Knowledge
RAISING PERFORMANCE. TOGETHERTM
35. GARTNER CONFERENCE 2008
IT Business Value
2006
As Cameron Grows Bigger and Bigger
Can these technologies help us
keep our small company feel?
2009
Will these technologies help us reduce
Risks and Costs Quickly?
RAISING PERFORMANCE. TOGETHERTM
36. GARTNER CONFERENCE 2008
Office Communicator/ Unified Messaging
Instant Messaging
Start a live meeting
Out-going calls
Incoming calls
Missed Messages
Voice Mail to EMail
Conference call
Share – Desktop, files
AD Integration
―Presence‖
RAISING PERFORMANCE. TOGETHERTM
37. GARTNER CONFERENCE 2008
My Site
SAP/AD Integration
Organization
Contact Info
Colleagues
Skills, Interest, Schools
My Home
RAISING PERFORMANCE. TOGETHERTM
38. GARTNER CONFERENCE 2008
Live Meeting
Scheduled meetings
Meet Now – Outlook, IM
Share
Desktop
Documents
Web pages
White Board
Poll
Audio/Phone Conference
Record a meeting
RAISING PERFORMANCE. TOGETHERTM
39. GARTNER CONFERENCE 2008
Intranet portal
Corp/Group/Personal
News/Links/Scorecard
Functions across top
One-click to most important
Search
RAISING PERFORMANCE. TOGETHERTM
40. GARTNER CONFERENCE 2008
WIKI’s
The wiki concept has been
around for over 10 years.
In its simplest form, a
wiki—the Hawaiian term for
quot;quickquot;—is an online
destination where users
can freely create or edit
Web page content using
only a browser.
RAISING PERFORMANCE. TOGETHERTM
41. GARTNER CONFERENCE 2008
My Helpdesk – “eat your own dog food”
RAISING PERFORMANCE. TOGETHERTM 41
42. GARTNER CONFERENCE 2008
MyHelpdesk
My PC Info
Tickets
Top Solutions
Announcements
Survey
Knowledge
Search
Live Chat
RAISING PERFORMANCE. TOGETHERTM 42
43. GARTNER CONFERENCE 2008
Knowledge
Search
Type in your question
And look for answer
Didn’t find it?
Try Live Chat
Found it!
RAISING PERFORMANCE. TOGETHERTM 43
47. GARTNER CONFERENCE 2008
How does Cameron…?
Capture, Share, & Reuse
•
Knowledge
Eliminate Duplicate Processes
•
Promote Process Reusability
•
Link common global resources
•
Train Knowledge Leaders
•
Expedite Learning Curves
•
Do more with less
•
RAISING PERFORMANCE. TOGETHERTM 47
48. GARTNER CONFERENCE 2008
FAST Knowledge provides Employees with Options
Options for Knowledge Access:
•
FIND Content – trusted, validated
•
knowledge content (self-service)
ASK Colleagues – Peer-to-peer
•
problem solving (ask & discuss)
SHARE Experiences – defining
•
value through knowledge sharing
TRUST – Show trust through
•
providing lesson learned
RAISING PERFORMANCE. TOGETHERTM
48
49. GARTNER CONFERENCE 2008
FAST Knowledge Main Site
Links to all FAST Team Sites
•
Document Search on all FAST Sites
•
Instructions/User Help
•
• Requesting a new FAST Site
• How to…
• Guidelines & Rules
Latest news, events, etc. from all
•
FAST sites
Provides general “look & feel” for
•
all FAST Sites
RAISING PERFORMANCE. TOGETHERTM
49
50. GARTNER CONFERENCE 2008
FAST Knowledge Team Site
Links to all Site Functionality
•
FAST Site Search
•
Provides user with “15-second”
•
quick look for new content
News, events, links, on-line
•
presence, etc…
Top 10 Documents searched
•
Spotlight stories that will rotate
•
RAISING PERFORMANCE. TOGETHERTM
50
51. GARTNER CONFERENCE 2008
FAST Knowledge Find
Access to all “approved” site
•
documents
3 methods to search
•
Can extend to “All FAST Sites” &
•
People search
Members can submit new docs for
•
review
Listing & links to FAST Team “My
•
Sites” and communication tools
RAISING PERFORMANCE. TOGETHERTM
51
52. GARTNER CONFERENCE 2008
FAST Knowledge Ask, Share, & Trust
ASK
•
Discussion Forums
•
Members & higher can add content
•
Leader/Core Team must be timely in
•
responsiveness
SHARE
•
Share Success Stories from FAST Site
•
information
Assign dollar value to Success
•
Story/Savings validated by Team Leader
•
Trust
•
Show trust by sharing lessons learned
•
to other FAST members
Assign dollar value to lost opportunity
•
cost
RAISING PERFORMANCE. TOGETHERTM
52