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α) Γενικά περί CRM.



   Vt ige rC RM
Τι είναι το CRM



Με τον όρο CRM δηλώνουμε
την μεθοδολογία που βοηθά
στην επισήμανση και την
προσέλκυση των πελατών.
                πελατών
Η θεώρηση του CRM


−   Προσδιορισμός
−   Διαφοροποίηση
−   Αλληλεπίδραση με τον πελάτη
−   Προσαρμογή στις απαιτήσεις του πελάτη.
Το CRM χωρίζεται
Το crm είναι ένα εργαλείο για τις πώλησης, το markting και
               υπηρεσίες after sales support
Σε ποιους απευθύνεται vtigerCRM




             Σε εταιρίες B2B
                         B2C
Σε ποιους απευθύνεται vtigerCRM




  Σε όποιους έχουν
  μακροχρόνιους
  κύκλους
  πωλήσεων.
Συνολική εικόνα
 των επιχειρησιακών δεδομένων



Διαχείριση επαφών.
Διαχείριση εργασιών.
Διαχείριση διαδικασίας πώλησης.
Διαχείριση υποστήριξης πελατών.
β) Γιατί το vtiger CRM
Είναι open source
Είναι τεχνολογίας LAMP / WAMP




Οι clients το μόνο που χρειάζονται
       είναι ένας web browser
Στην κοινωνία του Share Economy




   Mη σπαταλάτε χρήματα για
        άδειες χρήσεις
Μάθετε περισσότερα




http://www.ofb.gr

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Vtiger CRM open source