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HCL in
Hello, I’m from HCL!. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use
digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And
right now, 60,000 of us bright sparks are busy developing solutions for 500 customers in 26 countries across the world.
How can I help you?
                                                                                                                          Financial Services
                                                                                                                          Keeping pace with transformation
www.hcltech.com
| 60000 people | 26 countries
INDUSTRY TRENDS AND
CHALLENGES
•    Deep structural change in the FS industry post the economic downturn
•    Focus areas: risk management, regulation, globalization & M&A, and technology/capacity issues
•    Market challenges expected to continue, exerting downward pressure on revenues

Overall Trends
• Focus on preserving capital and competing for deposits
• Credit liquidity - a pervasive issue across all geographies
•	 Institutions	with	capital	and	proficiency	in	integration	stand	to	make	bold	gains
•	 Shockwaves	from	the	financial	upheaval	prompting	institutions	to	adopt	a	global	approach
•	 Chasm	in	quality	of	asset	portfolios	and	financial	performance	is	exacerbating	the	polarization	
   between pacesetting and lagging institutions
• Ailing institutions are bracing for survival but healthier players embracing new business models and
  investing in technology innovation to gain market position for growth

Today’s Imperatives
1. Corporate Governance
2. Cost Reduction
3. Rationalization and M&A
4. Government Control
5. Shrinking Banking Capital
6.	Operational	Efficiencies


Key Challenges

    Insurance                        Capital Markets                     Banking

    • Cross-border revenue           • Future organizational             • Industry
                                                                                                            • Experience – Over 10 years
      and operating models             configurations                      Consolidation
    • Business Predictability        • Reporting                         • Revenue Growth
                                                                                                            • Customers – 100+ globally

    • Product innovation             • Risk management                   •	 Profitability                   • Team – 9000+ technology & domain consultants
                                                                                                            • Micro-verticals – Retail & Corporate Banking, Insurance, Capital Markets and specialty
                                                                                                              skills across 24 sub-verticals
                                                                                                            • Services – Enterprise Transformation, Product Engineering & Development, System Integration
    HCL – Here to help                                                                                        IT Services, Management & Operations, BPO, Infrastructure Services
    • Over 10 years experience                                                                              • Capabilities	–	Development,	Enhancement	&	Maintenance	of	Applications	across	Front	Office,	
    • 100+ global customers                                                                                   Middle	Office	and	Back	Office
    • End-to-end IT services & solutions - ADM, ASM, Infrastructure Management and BPO
                                                                                                            • FS Partnerships – Chordiant, eBaoTech, Guidewire, Misys, OMX, Prima Solutions, Sage, SAP, SFS,
    • Continuous investments to provide innovative solutions for competitive differentiation – Asset          SimCorp Dimension
      Monetization, MergeIT, Utility Services
                                                                                                            • CoEs and a Dedicated Insurance Solutions Development Center in India with 150+ major insurance
                                                                                                              assignments successfully delivered across Life Insurance, P&C Insurance and Reinsurance
HCL Technologies: $5bn
                         EXPERTISE ACROSS THE
                         FINANCIAL SERVICES ECOSYSTEM
                         •   Domain competencies across retail & corporate banking, capital markets, and insurance
                         •   Long-term customer relationships / strategic alliances with leading global FS companies
                         •   Value-based multi services approach in managing risk, complying with regulations, conceptualizing and enhancing
                             product features, and managing transformational challenges
                         •   Providing production support for more than 100 mission critical clearing & settlements applications, handling
                             transactions worth around US $100 billion a day



                                                              l Market Servic                Software                       king Services
                                                          pita                es                                     B an
                                                        Ca                                   Services
                                                            Trading & Retail
                                                          Brokerage Houses
                                                                                                 Sales               Lending & Mortgages
                                                           Settlements & Clearing
                                                                                         Treasury & Cash
                                                                         Houses                                    Core Banking
                                                         Depositories & Custodians               Risk
                                                                                                                   Multi Channel
                                                                Trust Companies              Payments
                                                                    Exchanges           Financial Product           Trade Finance
                                                          Investment Banks                 Companies                  Cards
                                                                                     Regulatory Compliance
                                                                                       Wealth/ Investment
                                                                                         Management

                                                                Infrastructure                                         Operations
                                                                Management                                             Services
                                                                Services              Claims Management

                                                                                     Actuarial
                                                                                     Underwriting

                                                                                      Policy Administration




                         IPs/ Solution Accelerators
                         ASSeTTM                          A robust transition framework for the migration of more than 200 processes in Financial Services
                         BestXekTM                        A low latency execution venue selection solution that allows institutions to select the best venue for trade execution
                                                          at high speed, using built-in and extendible algorithms
                         CapitalStreamTM                  An	integrated	software	platform	enabling	commercial	banks	and	finance	companies	to	implement	Straight	Through	


FINANCIAL SERVICES
                                                          Processing (STP) across lending and leasing portfolios
                         Collateral Management System     System to streamline the follow-up process for collectors and reduce cycle time
                         COTS Evaluation Framework        A	tool	to	evaluate	and	qualify	off-the-shelf	products	based	on	specific	customer	requirements

GLOBAL PRESENCE          InvesITTM                        A global research content management platform providing a comprehensive solution to the research report
                                                          production	process	-	from	authoring,	using	built-in	templates	to	final	distribution
                         Loan Origination & Tracking      An Enterprise Lending Suite for Retail Loan Origination and Proposal Tracking
                         System (LOTS)
                         MiFID                            A diagnostic tool that enables gap assessment of various areas and provides a diagnostic report for MiFID
                                                          compliance
                         Penstock Product Engineering     A transformational program designed to launch new-age technology products to solve operational and transactional
                         Group                            data	problems	of	global	financial	institutions

                         XFITTM                           An automated agent- based test harness for SOA and BPM testing; supports a customizable testing process and
                                                          automation of testing
FINANCIAL SERVICES
PRACTICE SNAPSHOT                                                                                                                             SUCCESS
                                                                                                                                              STORIES
•     One of the largest and fastest growing verticals in HCL; also the fastest growing in the industry
•     Over 9000 HCL ‘transformers’ transforming technology into competitive advantage for some of the largest global
      financial	services	organizations
•	 Horizontal	services	-	Enterprise	Transformation	Services	(ETS),	Independent	Verification	&	Validation	(IV&V)	services	
   and Integrated Operations Management Center (IOMC)
•     Technology CoEs adding value to offerings
                                                                                                                                            Testimonials                                       Case Studies
• 8 of the top 10 Australian Banks                           Industry Focus                      • 1 of the top 3 Global Investment Banks
                                                                                                                                            Our Bank won many of the most important            Web-based, end-to-end Loan Origination System
• 1 of the top 2 Investment                       Retail & Corporate Banking, Insurance,         • No. 1 Retail Bank in UK
  Managers                                                     Capital Markets                   • 3 of the top 10 Insurance Companies      IFR awards including Bond House of the             HCL worked with a leading bank in New Zealand to develop
                                                                                                                                                                                               a loan origination solution spanning all the bank’s delivery
                                                                                                                                            year, Interest Rate House of the year and the      channels. This SLA driven, STP, end-to-end solution is
    Domain Expertise                       Centers of Excellence        Domain led innovation    Comprehensive         Unique Business
                                           - CoE                        through Partnerships &   services across the   Models               overall Derivatives House - you played a key       seamlessly integrated with the bank’s systems and external
                                                                        Industry Alliances       ecosystem                                  part in this achievement.                          agencies like the Credit Bureau. Results: Process time has
    • 9000+ domain & technology            •   Misys                    • Chordiant              • Enterprise          • Risk-Reward                                                           been reduced by 50% and cost by 30%, through improved
      consultants across Retail &          •   Chordiant                • eBaoTech                 Transformation        Sharing            Global Head, Rates, Leading Global                 back	office	efficiency.
                                           •   SAP
      Corporate Banking, Capital
                                           •   Dedicated                • Guidewire              • Product             • Output Based       Investment Bank                                    Global Research Content Management System
      Markets, and Insurance                                                                       Engineering &         Pricing
                                               Insurance Solutions      • Misys                    Development                                                                                 HCL automated the research content management system
    • Micro-vertical delivery structure                                                                                • JVs
      -specialty skills across
                                               Development Center
                                               in India – 150+
                                                                        • OMX                    • System                                   We chose HCL as a strategic partner to help        across the globe for a global investment bank. The web-
      24 micro-verticals                       major insurance
                                                                        • Prima Solutions          Integration                              us manage our existing applications and            based application with multi-language interfaces [English,
                                                                        • Sage                                                                                                                 German	 and	 Japanese],	 tracks	 and	 controls	 all	 workflow	
    • 1st Indian service provider
      to migrate Capital Markets
                                               assignments                                       • IT Services,
                                                                                                   Management &
                                                                                                                                            implement new technologies. Over the last          stages and allows regulation analysts to certify and pre-
                                               successfully delivered   • SAP
      processes offshore                       across Life Insurance,   • SFS
                                                                                                   Operations                               3 years, we have come to rely upon HCL.            populate relevant disclosures. Results: Reduced time-to-
    • Capabilities in development,             P&C Insurance and
                                                                        • SimCorp Dimension
                                                                                                 • BPO                                      HCL has been responsive to the needs of            market due to an automated global system serving 1300
      enhancement & maintenance of             Reinsurance                                                                                                                                     analysts [scalable to 2500+] with over 200 documents
      applications	across	front	office,	
                                                                                                 • Infrastructure                           the IT group and our customers and have
                                                                                                   Services                                                                                    authored and distributed every day, covering 13 sectors,
      middle	office	and	back	office                                                                                                         been committed to delivering high quality          20 disciplines and 130000 companies.
    • Managing large multi-service                                                                                                          services with the level of flexibility required    Transforming Claims Operations
      engagements - decade-long
      association with one of the
                                                                                                                                            by our business.
                                                                                                                                                                                               A leading Workers Compensation Provider in the US
      world’s largest investment
      banks [handling more than                                                                                                             Executive VP and CIO, Leading American             partnered with HCL for a modern, web-based claims
                                                                                                                                                                                               processing solution to replace its legacy application
      120 projects, 200 processes,                                                                                                          Insurer
      and 850 applications]                                                                                                                                                                    that was not able to keep pace with business growth.
    • LOMA excellence award in                                                                                                                                                                 Results: Over 400,000 claims were migrated and Temporary
      Insurance for 6 consecutive                                                                                                           HCL worked with us to deliver a new end-           Total Disability [TTD] duration [time an employee is on total
      years                                                                                                                                 to-end lending platform - an application           disability support] reduced from 43.5 weeks to 29.6 weeks.
                                                                                                                                                                                               Users	and	adjusters	also	have	increased	flexibility	to	create	
    • Six-sigma across various                                                                                                              deemed to be extremely critical for our Bank.      and modify rules when business conditions change.
      processes - yellow, green and
      black belt trained professionals;                                                                                                     HCL’s role was critical as they participated
                                                                                                                                                                                               Intelligent Voice Response (IVR) System Implementation
      SAS 70 initiatives across                                                                                                             in all stages of the project lifecycle including
      processes for operations                                                                                                                                                                 We seamlessly integrated products from two vendors who
    • Top FS services company in
                                                                                                                                            requirement analysis, design, development,         were involved in developing the original speech application
      Germany, Singapore and the                                                                                                            testing & implementation support. They             for	 a	 Fortune	 500	 financial	 services	 company,	 and	
      Nordics                                                                                                                               have continued in a support role beyond            implemented over 124 design changes while reengineering
                                                                                                                                            the end of the implementation and continue         the generated code base to improve reliability and
                                                                                                                                                                                               maintainability. Results: An increase in call volume from 2
                                                                                                                                            working with us on further enhancements            million to 6.5 million over the IVR channel over two years,
                                                            100+ global customers
                                                                                                                                            to the system.                                     and considerable reduction in call waiting time, which led
                                                                                                                                                                                               to higher customer satisfaction. The customer derived
                                                                                                                                            Head of Solutions Delivery, Business               tremendous annual cost savings as a result of the shift
                                                                                                                                            Technology Solutions & Services,                   from a service representative based call center to speech
                                                                                                                                            Leading Australian Bank                            self-service, resulting in improved ROI.

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Financial Services Brochure

  • 1. HCL in Hello, I’m from HCL!. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 60,000 of us bright sparks are busy developing solutions for 500 customers in 26 countries across the world. How can I help you? Financial Services Keeping pace with transformation www.hcltech.com
  • 2. | 60000 people | 26 countries INDUSTRY TRENDS AND CHALLENGES • Deep structural change in the FS industry post the economic downturn • Focus areas: risk management, regulation, globalization & M&A, and technology/capacity issues • Market challenges expected to continue, exerting downward pressure on revenues Overall Trends • Focus on preserving capital and competing for deposits • Credit liquidity - a pervasive issue across all geographies • Institutions with capital and proficiency in integration stand to make bold gains • Shockwaves from the financial upheaval prompting institutions to adopt a global approach • Chasm in quality of asset portfolios and financial performance is exacerbating the polarization between pacesetting and lagging institutions • Ailing institutions are bracing for survival but healthier players embracing new business models and investing in technology innovation to gain market position for growth Today’s Imperatives 1. Corporate Governance 2. Cost Reduction 3. Rationalization and M&A 4. Government Control 5. Shrinking Banking Capital 6. Operational Efficiencies Key Challenges Insurance Capital Markets Banking • Cross-border revenue • Future organizational • Industry • Experience – Over 10 years and operating models configurations Consolidation • Business Predictability • Reporting • Revenue Growth • Customers – 100+ globally • Product innovation • Risk management • Profitability • Team – 9000+ technology & domain consultants • Micro-verticals – Retail & Corporate Banking, Insurance, Capital Markets and specialty skills across 24 sub-verticals • Services – Enterprise Transformation, Product Engineering & Development, System Integration HCL – Here to help IT Services, Management & Operations, BPO, Infrastructure Services • Over 10 years experience • Capabilities – Development, Enhancement & Maintenance of Applications across Front Office, • 100+ global customers Middle Office and Back Office • End-to-end IT services & solutions - ADM, ASM, Infrastructure Management and BPO • FS Partnerships – Chordiant, eBaoTech, Guidewire, Misys, OMX, Prima Solutions, Sage, SAP, SFS, • Continuous investments to provide innovative solutions for competitive differentiation – Asset SimCorp Dimension Monetization, MergeIT, Utility Services • CoEs and a Dedicated Insurance Solutions Development Center in India with 150+ major insurance assignments successfully delivered across Life Insurance, P&C Insurance and Reinsurance
  • 3. HCL Technologies: $5bn EXPERTISE ACROSS THE FINANCIAL SERVICES ECOSYSTEM • Domain competencies across retail & corporate banking, capital markets, and insurance • Long-term customer relationships / strategic alliances with leading global FS companies • Value-based multi services approach in managing risk, complying with regulations, conceptualizing and enhancing product features, and managing transformational challenges • Providing production support for more than 100 mission critical clearing & settlements applications, handling transactions worth around US $100 billion a day l Market Servic Software king Services pita es B an Ca Services Trading & Retail Brokerage Houses Sales Lending & Mortgages Settlements & Clearing Treasury & Cash Houses Core Banking Depositories & Custodians Risk Multi Channel Trust Companies Payments Exchanges Financial Product Trade Finance Investment Banks Companies Cards Regulatory Compliance Wealth/ Investment Management Infrastructure Operations Management Services Services Claims Management Actuarial Underwriting Policy Administration IPs/ Solution Accelerators ASSeTTM A robust transition framework for the migration of more than 200 processes in Financial Services BestXekTM A low latency execution venue selection solution that allows institutions to select the best venue for trade execution at high speed, using built-in and extendible algorithms CapitalStreamTM An integrated software platform enabling commercial banks and finance companies to implement Straight Through FINANCIAL SERVICES Processing (STP) across lending and leasing portfolios Collateral Management System System to streamline the follow-up process for collectors and reduce cycle time COTS Evaluation Framework A tool to evaluate and qualify off-the-shelf products based on specific customer requirements GLOBAL PRESENCE InvesITTM A global research content management platform providing a comprehensive solution to the research report production process - from authoring, using built-in templates to final distribution Loan Origination & Tracking An Enterprise Lending Suite for Retail Loan Origination and Proposal Tracking System (LOTS) MiFID A diagnostic tool that enables gap assessment of various areas and provides a diagnostic report for MiFID compliance Penstock Product Engineering A transformational program designed to launch new-age technology products to solve operational and transactional Group data problems of global financial institutions XFITTM An automated agent- based test harness for SOA and BPM testing; supports a customizable testing process and automation of testing
  • 4. FINANCIAL SERVICES PRACTICE SNAPSHOT SUCCESS STORIES • One of the largest and fastest growing verticals in HCL; also the fastest growing in the industry • Over 9000 HCL ‘transformers’ transforming technology into competitive advantage for some of the largest global financial services organizations • Horizontal services - Enterprise Transformation Services (ETS), Independent Verification & Validation (IV&V) services and Integrated Operations Management Center (IOMC) • Technology CoEs adding value to offerings Testimonials Case Studies • 8 of the top 10 Australian Banks Industry Focus • 1 of the top 3 Global Investment Banks Our Bank won many of the most important Web-based, end-to-end Loan Origination System • 1 of the top 2 Investment Retail & Corporate Banking, Insurance, • No. 1 Retail Bank in UK Managers Capital Markets • 3 of the top 10 Insurance Companies IFR awards including Bond House of the HCL worked with a leading bank in New Zealand to develop a loan origination solution spanning all the bank’s delivery year, Interest Rate House of the year and the channels. This SLA driven, STP, end-to-end solution is Domain Expertise Centers of Excellence Domain led innovation Comprehensive Unique Business - CoE through Partnerships & services across the Models overall Derivatives House - you played a key seamlessly integrated with the bank’s systems and external Industry Alliances ecosystem part in this achievement. agencies like the Credit Bureau. Results: Process time has • 9000+ domain & technology • Misys • Chordiant • Enterprise • Risk-Reward been reduced by 50% and cost by 30%, through improved consultants across Retail & • Chordiant • eBaoTech Transformation Sharing Global Head, Rates, Leading Global back office efficiency. • SAP Corporate Banking, Capital • Dedicated • Guidewire • Product • Output Based Investment Bank Global Research Content Management System Markets, and Insurance Engineering & Pricing Insurance Solutions • Misys Development HCL automated the research content management system • Micro-vertical delivery structure • JVs -specialty skills across Development Center in India – 150+ • OMX • System We chose HCL as a strategic partner to help across the globe for a global investment bank. The web- 24 micro-verticals major insurance • Prima Solutions Integration us manage our existing applications and based application with multi-language interfaces [English, • Sage German and Japanese], tracks and controls all workflow • 1st Indian service provider to migrate Capital Markets assignments • IT Services, Management & implement new technologies. Over the last stages and allows regulation analysts to certify and pre- successfully delivered • SAP processes offshore across Life Insurance, • SFS Operations 3 years, we have come to rely upon HCL. populate relevant disclosures. Results: Reduced time-to- • Capabilities in development, P&C Insurance and • SimCorp Dimension • BPO HCL has been responsive to the needs of market due to an automated global system serving 1300 enhancement & maintenance of Reinsurance analysts [scalable to 2500+] with over 200 documents applications across front office, • Infrastructure the IT group and our customers and have Services authored and distributed every day, covering 13 sectors, middle office and back office been committed to delivering high quality 20 disciplines and 130000 companies. • Managing large multi-service services with the level of flexibility required Transforming Claims Operations engagements - decade-long association with one of the by our business. A leading Workers Compensation Provider in the US world’s largest investment banks [handling more than Executive VP and CIO, Leading American partnered with HCL for a modern, web-based claims processing solution to replace its legacy application 120 projects, 200 processes, Insurer and 850 applications] that was not able to keep pace with business growth. • LOMA excellence award in Results: Over 400,000 claims were migrated and Temporary Insurance for 6 consecutive HCL worked with us to deliver a new end- Total Disability [TTD] duration [time an employee is on total years to-end lending platform - an application disability support] reduced from 43.5 weeks to 29.6 weeks. Users and adjusters also have increased flexibility to create • Six-sigma across various deemed to be extremely critical for our Bank. and modify rules when business conditions change. processes - yellow, green and black belt trained professionals; HCL’s role was critical as they participated Intelligent Voice Response (IVR) System Implementation SAS 70 initiatives across in all stages of the project lifecycle including processes for operations We seamlessly integrated products from two vendors who • Top FS services company in requirement analysis, design, development, were involved in developing the original speech application Germany, Singapore and the testing & implementation support. They for a Fortune 500 financial services company, and Nordics have continued in a support role beyond implemented over 124 design changes while reengineering the end of the implementation and continue the generated code base to improve reliability and maintainability. Results: An increase in call volume from 2 working with us on further enhancements million to 6.5 million over the IVR channel over two years, 100+ global customers to the system. and considerable reduction in call waiting time, which led to higher customer satisfaction. The customer derived Head of Solutions Delivery, Business tremendous annual cost savings as a result of the shift Technology Solutions & Services, from a service representative based call center to speech Leading Australian Bank self-service, resulting in improved ROI.