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©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
We	
  map	
  the	
  people	
  who	
  ma+er	
  on	
  the	
  social	
  
web	
  and	
  make	
  it	
  ac>onable	
  for	
  brands!	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Agenda	
  
• Needs	
  we	
  adress	
  /	
  How	
  we	
  do	
  it	
  
• eCairn	
  conversa>on	
  tm	
  new	
  features	
  
• eCairn	
  unique	
  reports	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Needs	
  we	
  address	
  
•  Influencer	
  marke>ng	
  
•  Product/Brand	
  marke>ng	
  research	
  
•  Social	
  marke>ng	
  extension	
  (events…)	
  
•  Content	
  Marke>ng,	
  content	
  intelligence	
  
•  Data	
  Enhancement	
  
•  Media	
  spend	
  op>miza>on	
  
•  Lead	
  Genera>on,	
  social	
  Sales	
  
•  Community	
  management	
  
•  Command	
  center	
  extension	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Iden5fy	
  tribes	
  and	
  rank	
  
influencers	
  
•  Map	
  communi5es	
  and	
  iden>fy	
  
influencers	
  
•  Find	
  your	
  tribes	
  
•  Rank	
  the	
  Influencers	
  in	
  'top',	
  
'magic	
  middle'	
  and	
  'long	
  tail'	
  
•  Map	
  and	
  find	
  out	
  the	
  neighbor	
  
clustering	
  for	
  your	
  community	
  
1	
  
We	
  focus	
  on	
  	
  
people	
  who	
  maXer	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Relevance	
   Influence	
   Reach	
  
•  Indicates	
  focus	
  of	
  the	
  influencer	
  on	
  a	
  
given	
  topic	
  
•  Based	
  on	
  frequency	
  with	
  which	
  certain	
  
keywords	
  or	
  expressions	
  are	
  
men>oned	
  by	
  the	
  influencer	
  
•  Scale	
  from	
  0	
  (low)	
  to	
  100	
  (high)	
  
•  The	
  influencer	
  writes	
  and	
  shares	
  
content	
  that	
  impacts	
  the	
  opinion	
  of	
  
peers	
  
•  Primarily	
  based	
  on	
  the	
  number	
  of	
  >mes	
  
peers	
  within	
  the	
  targeted	
  community	
  
link	
  back	
  to	
  posts	
  from	
  the	
  influencer	
  
•  Scale	
  from	
  0	
  to	
  100	
  (Low/med./high)	
  
•  Indicates	
  numbers	
  of	
  community	
  
members	
  that	
  subscribe	
  to	
  the	
  content	
  
shared	
  by	
  the	
  influencer	
  
•  Provides	
  an	
  indica>on	
  of	
  the	
  poten>al	
  
social	
  reach	
  when	
  the	
  influencer	
  is	
  
used	
  as	
  a	
  relay	
  for	
  third	
  party	
  
generated	
  content	
  
How	
  we	
  rank	
  them	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
14	
  Countries	
  
6	
  languages	
  
Local	
  iden>fica>on	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Iden5fy	
  and	
  profile	
  candidates	
  for	
  
influencers	
  outreach	
  campaigns	
  
•  Manage	
  outreach	
  and	
  organize	
  
engagement	
  with	
  people	
  who	
  
maXer	
  
•  Track	
  ac5vity	
  for	
  repor>ng	
  to	
  
management	
  
•  Socialize	
  and	
  crowd	
  source	
  your	
  
content	
  
	
  
2	
  
Scope	
  is:	
  
Blog,	
  Twi+er,	
  
FB,	
  Youtube,	
  
Linkedin,	
  
Pinterest	
  
	
  
We	
  iden>fy	
  and	
  engage	
  the	
  
people	
  who	
  maXer	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Organize	
  and	
  analyze	
  
conversa5ons	
  
•  Listen	
  to	
  conversa5ons	
  from	
  your	
  
social	
  community	
  about	
  relevant	
  
topics	
  and	
  about	
  your	
  brand	
  
•  Monitor	
  brands	
  in	
  key	
  ver>cals/	
  
communi>es	
  
•  Track	
  sen5ment	
  about	
  your	
  brand	
  
•  Benchmark	
  against	
  peers	
  
•  Get	
  insights	
  for	
  product	
  
development	
  
	
  
3	
  
We	
  get	
  insights	
  and	
  kpi	
  from	
  
people	
  who	
  maXer	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Measure	
  performance	
  of	
  your	
  brand/campaign	
  
(here:	
  Pepsi	
  Beyonce	
  Ad)	
  
In	
  each	
  target	
  audience	
  
Data	
  displayed	
  is	
  purely	
  for	
  illustra>on	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Data	
  displayed	
  is	
  purely	
  for	
  illustra>on	
  
(here:	
  Pepsi	
  and	
  Coke	
  brands	
  in	
  Music	
  and	
  Celebri5es)	
  
Coke	
  has	
  more	
  
men5ons	
  	
  
In	
  both	
  Music	
  
and	
  Celebri5es	
  
	
  
Pepsi	
  
2	
  big	
  
spikes	
  
Compared	
  to	
  compe>tors	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Increase	
  the	
  conversion	
  rate	
  	
  
on	
  your	
  web	
  site	
  
Inplement	
  the	
  feed	
  of	
  the	
  key	
  conversa5ons	
  of	
  the	
  
people	
  who	
  ma+er	
  for	
  your	
  brand	
  on	
  your	
  web	
  site	
  	
  
•  Select	
  the	
  	
  conversa5ons	
  from	
  your	
  
social	
  community	
  about	
  relevant	
  
topics	
  and	
  about	
  your	
  brand	
  
•  Get	
  the	
  feed	
  
•  Implement	
  it	
  on	
  your	
  web	
  site	
  
4	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  Data	
  displayed	
  is	
  purely	
  for	
  illustra>on	
  
+	
  800	
  ver>cals	
  mapped	
  	
  
+	
  370k	
  influencers	
  ranked	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Agenda	
  
• Needs	
  we	
  adress	
  /	
  How	
  we	
  do	
  it	
  
• eCairn	
  conversa5on	
  tm	
  new	
  features	
  
• Tribe	
  insider	
  
• Youtube	
  as	
  a	
  channel	
  
• eCairn	
  unique	
  reports	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Compare	
  the	
  audiences	
  composi5on	
  of	
  different	
  	
  brands/topics/people	
  by	
  tribe	
  
Our	
  new	
  killer	
  feature,	
  the	
  tribe	
  insider	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Compare	
  the	
  audiences	
  of	
  different	
  	
  brands/topics/people	
  by	
  countries	
  
Our	
  new	
  killer	
  feature,	
  the	
  tribe	
  insider	
  
0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0%
Chanel
Louis Vuitton
Gucci
Hermes
Rolex
USA UK Latin Am Germany France Canada Brazil Australia
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Tribe	
  Insider,	
  the	
  benefits	
  
Understand	
  the	
  trends	
  /SOV	
  by	
  tribe	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Example	
  :	
  Vodka	
  
17	
  
I’m a Vodka brand ,,
I’d like to grow my brand
reaching out Influencers
However, I don’t want to target
any
Girl/Guy who just happen to talk
about Vodka
Right ?
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
1-­‐	
  Create	
  a	
  Topic	
  
18	
  
Tribe insider
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
2-­‐	
  Apply	
  the	
  topic	
  to	
  eCairn’s	
  gigabase	
  
19	
  
2- (can be restricted to verticals or countries)
*** We call this “tribe insider”, cause we’re techy
Tribe insider
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
3-­‐	
  Understand	
  Where	
  Vodka	
  is	
  discussed	
  
20	
  
Gen Y and Music are perfect target for my campaign !!!!!!
Tribe insider
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
21	
  
Get all influencers in these 2 tribes
Who talk “Vodka”
Tribe insider
4-­‐	
  Zoom	
  on	
  the	
  tribes	
  you	
  are	
  interes+ed	
  in	
  	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
5.	
  Get	
  the	
  list	
  of	
  influencers	
  !!!!!!,	
  we’re	
  talking	
  BIG	
  
numbers	
  and	
  DEEP	
  profile	
  	
  
	
  
22	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
6.	
  Slice	
  and	
  Dice	
  the	
  way	
  you	
  desire	
  
23	
  
(Influence, Reach, Relevance, Geo, Platform, Social
Graph, Earned/Paid/Ads)
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
7.	
  	
  Run	
  a	
  campaign	
  	
  
24	
  
© eCairn 2013. All rights reserved.
from H Timmermann
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
8-­‐	
  Measure	
  the	
  Impact	
  on	
  your	
  Campaign	
  
25	
  
© eCairn 2013. All rights reserved.
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Tribe	
  Insider,	
  the	
  benefits	
  
• Use	
  eCairn	
  tribe	
  framework	
  as	
  a	
  	
  giant	
  
organized/clustered	
  focus	
  group	
  
• Get	
  more	
  granular	
  insights	
  i.e	
  share	
  of	
  voice,	
  
brand	
  performance	
  and	
  campaign	
  results	
  by	
  
tribe/market/country/ver>cal	
  
• Iden>fy	
  strength,	
  weaknesses	
  and	
  compe>>ve	
  
landscape	
  at	
  tribe	
  level	
  
Tribe insider
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Agenda	
  
• Needs	
  we	
  adress	
  /	
  How	
  we	
  do	
  it	
  
• eCairn	
  conversa5on	
  tm	
  new	
  features	
  
• Tribe	
  insider	
  
• Youtube	
  as	
  a	
  channel	
  
• eCairn	
  unique	
  reports	
  
• Use	
  cases	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Listen	
  and	
  mine	
  the	
  Youtube	
  
content	
  from	
  Influencers	
  
Relevance,	
  audience	
  (octobre)	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Profile	
  Influencers	
  in	
  Pinterest	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  Data	
  displayed	
  is	
  purely	
  for	
  illustra>on	
  
Dashboard	
  enables	
  quick	
  access	
  to	
  	
  
key	
  insight	
  &	
  benchmarking	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Agenda	
  
• Needs	
  we	
  adress	
  /	
  How	
  we	
  do	
  it	
  
• eCairn	
  conversa>on	
  tm	
  new	
  features	
  
• eCairn	
  unique	
  reports	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Non-­‐influencers	
  
Low	
  influencers	
  
Top	
  influencers	
  
Medium	
  influencers	
  
Your	
  Blog	
  
Data	
  displayed	
  is	
  purely	
  for	
  illustra>on	
  
Measure	
  Your	
  blog/FB/TwiXer	
  performance	
  &	
  	
  
Influence	
  with	
  target	
  audiences	
  
	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Report	
  1:	
  Social	
  Intelligence	
  Report	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Report	
  2:	
  Social	
  Presence	
  Audit	
  	
  
Facebook,	
  TwiXer,	
  Pinterest,	
  Youtube	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Vincent.van>lcke@ecairn.com	
  
+33	
  6	
  89	
  38	
  78	
  12	
  
Thank	
  you!	
  
©	
  eCairn	
  2013.	
  All	
  rights	
  reserved. 	
   	
   	
   	
   	
   	
  	
  
Sample	
  Customers	
  	
  

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Influencers identification, influencers Marketing with eCairn new features

  • 1. ©  eCairn  2013.  All  rights  reserved.               We  map  the  people  who  ma+er  on  the  social   web  and  make  it  ac>onable  for  brands!    
  • 2. ©  eCairn  2013.  All  rights  reserved.               Agenda   • Needs  we  adress  /  How  we  do  it   • eCairn  conversa>on  tm  new  features   • eCairn  unique  reports    
  • 3. ©  eCairn  2013.  All  rights  reserved.               Needs  we  address   •  Influencer  marke>ng   •  Product/Brand  marke>ng  research   •  Social  marke>ng  extension  (events…)   •  Content  Marke>ng,  content  intelligence   •  Data  Enhancement   •  Media  spend  op>miza>on   •  Lead  Genera>on,  social  Sales   •  Community  management   •  Command  center  extension  
  • 4. ©  eCairn  2013.  All  rights  reserved.               Iden5fy  tribes  and  rank   influencers   •  Map  communi5es  and  iden>fy   influencers   •  Find  your  tribes   •  Rank  the  Influencers  in  'top',   'magic  middle'  and  'long  tail'   •  Map  and  find  out  the  neighbor   clustering  for  your  community   1   We  focus  on     people  who  maXer  
  • 5. ©  eCairn  2013.  All  rights  reserved.               Relevance   Influence   Reach   •  Indicates  focus  of  the  influencer  on  a   given  topic   •  Based  on  frequency  with  which  certain   keywords  or  expressions  are   men>oned  by  the  influencer   •  Scale  from  0  (low)  to  100  (high)   •  The  influencer  writes  and  shares   content  that  impacts  the  opinion  of   peers   •  Primarily  based  on  the  number  of  >mes   peers  within  the  targeted  community   link  back  to  posts  from  the  influencer   •  Scale  from  0  to  100  (Low/med./high)   •  Indicates  numbers  of  community   members  that  subscribe  to  the  content   shared  by  the  influencer   •  Provides  an  indica>on  of  the  poten>al   social  reach  when  the  influencer  is   used  as  a  relay  for  third  party   generated  content   How  we  rank  them  
  • 6. ©  eCairn  2013.  All  rights  reserved.               14  Countries   6  languages   Local  iden>fica>on  
  • 7. ©  eCairn  2013.  All  rights  reserved.               Iden5fy  and  profile  candidates  for   influencers  outreach  campaigns   •  Manage  outreach  and  organize   engagement  with  people  who   maXer   •  Track  ac5vity  for  repor>ng  to   management   •  Socialize  and  crowd  source  your   content     2   Scope  is:   Blog,  Twi+er,   FB,  Youtube,   Linkedin,   Pinterest     We  iden>fy  and  engage  the   people  who  maXer  
  • 8. ©  eCairn  2013.  All  rights  reserved.               Organize  and  analyze   conversa5ons   •  Listen  to  conversa5ons  from  your   social  community  about  relevant   topics  and  about  your  brand   •  Monitor  brands  in  key  ver>cals/   communi>es   •  Track  sen5ment  about  your  brand   •  Benchmark  against  peers   •  Get  insights  for  product   development     3   We  get  insights  and  kpi  from   people  who  maXer  
  • 9. ©  eCairn  2013.  All  rights  reserved.               Measure  performance  of  your  brand/campaign   (here:  Pepsi  Beyonce  Ad)   In  each  target  audience   Data  displayed  is  purely  for  illustra>on  
  • 10. ©  eCairn  2013.  All  rights  reserved.               Data  displayed  is  purely  for  illustra>on   (here:  Pepsi  and  Coke  brands  in  Music  and  Celebri5es)   Coke  has  more   men5ons     In  both  Music   and  Celebri5es     Pepsi   2  big   spikes   Compared  to  compe>tors  
  • 11. ©  eCairn  2013.  All  rights  reserved.               Increase  the  conversion  rate     on  your  web  site   Inplement  the  feed  of  the  key  conversa5ons  of  the   people  who  ma+er  for  your  brand  on  your  web  site     •  Select  the    conversa5ons  from  your   social  community  about  relevant   topics  and  about  your  brand   •  Get  the  feed   •  Implement  it  on  your  web  site   4  
  • 12. ©  eCairn  2013.  All  rights  reserved.              Data  displayed  is  purely  for  illustra>on   +  800  ver>cals  mapped     +  370k  influencers  ranked  
  • 13. ©  eCairn  2013.  All  rights  reserved.               Agenda   • Needs  we  adress  /  How  we  do  it   • eCairn  conversa5on  tm  new  features   • Tribe  insider   • Youtube  as  a  channel   • eCairn  unique  reports    
  • 14. ©  eCairn  2013.  All  rights  reserved.               Compare  the  audiences  composi5on  of  different    brands/topics/people  by  tribe   Our  new  killer  feature,  the  tribe  insider  
  • 15. ©  eCairn  2013.  All  rights  reserved.               Compare  the  audiences  of  different    brands/topics/people  by  countries   Our  new  killer  feature,  the  tribe  insider   0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0% Chanel Louis Vuitton Gucci Hermes Rolex USA UK Latin Am Germany France Canada Brazil Australia
  • 16. ©  eCairn  2013.  All  rights  reserved.               Tribe  Insider,  the  benefits   Understand  the  trends  /SOV  by  tribe  
  • 17. ©  eCairn  2013.  All  rights  reserved.               Example  :  Vodka   17   I’m a Vodka brand ,, I’d like to grow my brand reaching out Influencers However, I don’t want to target any Girl/Guy who just happen to talk about Vodka Right ?
  • 18. ©  eCairn  2013.  All  rights  reserved.               1-­‐  Create  a  Topic   18   Tribe insider
  • 19. ©  eCairn  2013.  All  rights  reserved.               2-­‐  Apply  the  topic  to  eCairn’s  gigabase   19   2- (can be restricted to verticals or countries) *** We call this “tribe insider”, cause we’re techy Tribe insider
  • 20. ©  eCairn  2013.  All  rights  reserved.               3-­‐  Understand  Where  Vodka  is  discussed   20   Gen Y and Music are perfect target for my campaign !!!!!! Tribe insider
  • 21. ©  eCairn  2013.  All  rights  reserved.               21   Get all influencers in these 2 tribes Who talk “Vodka” Tribe insider 4-­‐  Zoom  on  the  tribes  you  are  interes+ed  in    
  • 22. ©  eCairn  2013.  All  rights  reserved.               5.  Get  the  list  of  influencers  !!!!!!,  we’re  talking  BIG   numbers  and  DEEP  profile       22  
  • 23. ©  eCairn  2013.  All  rights  reserved.               6.  Slice  and  Dice  the  way  you  desire   23   (Influence, Reach, Relevance, Geo, Platform, Social Graph, Earned/Paid/Ads)
  • 24. ©  eCairn  2013.  All  rights  reserved.               7.    Run  a  campaign     24   © eCairn 2013. All rights reserved. from H Timmermann
  • 25. ©  eCairn  2013.  All  rights  reserved.               8-­‐  Measure  the  Impact  on  your  Campaign   25   © eCairn 2013. All rights reserved.
  • 26. ©  eCairn  2013.  All  rights  reserved.               Tribe  Insider,  the  benefits   • Use  eCairn  tribe  framework  as  a    giant   organized/clustered  focus  group   • Get  more  granular  insights  i.e  share  of  voice,   brand  performance  and  campaign  results  by   tribe/market/country/ver>cal   • Iden>fy  strength,  weaknesses  and  compe>>ve   landscape  at  tribe  level   Tribe insider
  • 27. ©  eCairn  2013.  All  rights  reserved.               Agenda   • Needs  we  adress  /  How  we  do  it   • eCairn  conversa5on  tm  new  features   • Tribe  insider   • Youtube  as  a  channel   • eCairn  unique  reports   • Use  cases  
  • 28. ©  eCairn  2013.  All  rights  reserved.               Listen  and  mine  the  Youtube   content  from  Influencers   Relevance,  audience  (octobre)  
  • 29. ©  eCairn  2013.  All  rights  reserved.               Profile  Influencers  in  Pinterest  
  • 30. ©  eCairn  2013.  All  rights  reserved.              Data  displayed  is  purely  for  illustra>on   Dashboard  enables  quick  access  to     key  insight  &  benchmarking    
  • 31. ©  eCairn  2013.  All  rights  reserved.               Agenda   • Needs  we  adress  /  How  we  do  it   • eCairn  conversa>on  tm  new  features   • eCairn  unique  reports    
  • 32. ©  eCairn  2013.  All  rights  reserved.               Non-­‐influencers   Low  influencers   Top  influencers   Medium  influencers   Your  Blog   Data  displayed  is  purely  for  illustra>on   Measure  Your  blog/FB/TwiXer  performance  &     Influence  with  target  audiences    
  • 33. ©  eCairn  2013.  All  rights  reserved.               Report  1:  Social  Intelligence  Report  
  • 34. ©  eCairn  2013.  All  rights  reserved.               Report  2:  Social  Presence  Audit     Facebook,  TwiXer,  Pinterest,  Youtube  
  • 35. ©  eCairn  2013.  All  rights  reserved.               Vincent.van>lcke@ecairn.com   +33  6  89  38  78  12   Thank  you!  
  • 36. ©  eCairn  2013.  All  rights  reserved.               Sample  Customers