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The Do's and Don'ts of Social Media Integration Jeff Sauer Three Deep Marketing
Agenda Who uses social media? Why use social media? Do’s and don’ts for social media Platform specific recommendations LinkedIn Twitter Facebook Questions?
Who Uses Social Media? PEOPLE! 15,475,890 unique visitors/month 23,573,178 unique visitors/month 133,623,529 unique visitors/month Visits data from March 2010 study by Web Trends: http://webtrends.about.com/b/2010/03/15/the-top-10-most-popular-social-networks.htm
Why Use Social Media? Increase awareness Reputation management  Customer service Learn about your customers Customer feedback Improve customer satisfaction Client engagement Targeted marketing Relationship building
Do’s and Don’ts forSocial Media
Why Social Media? Social Media Who should use it?   There is a reason for just about everyone to use social media What is the value? Connecting people and businesses When will it go away? 	Most signs point to elements of social media staying popular for years to come
The DO’s of Social Media Engage in Social Networks
The DO’s of Social Media Integrate Social Media with Traditional Media
The DON’Ts of Social Media Don’t take a “one size fits all” approach B2C Primarily Business to Consumer B2B  Primarily Business to Business B2C & B2B
The DON’Ts of Social Media ? Don’t let the choices overwhelm you
The DON’Ts of Social Media Don’t forget to measure results
Specific Do’s and Don’ts for
LinkedIn and Social Media Who should use it?   Every professional needs to be using LinkedIn for personal career growth.  Can also be used to increase company awareness What is the value? Stay connected with professional contacts.  Generate opportunities to expand career and generate new business
The DO’s of LinkedIn Ask for recommendations and gain as many contacts as possible.  Multiple recommendations = instant credibility! Instant credibility
The DO’s of LinkedIn Take advantage of all functionality provided by LinkedIn to make your profile more engaging and stand out from others Presentations Sales Collateral
The DO’s of LinkedIn Update your status with professionally related information (TIP: Link Your Twitter Account to make this easier)
The DO’s of LinkedIn Join groups relevant to your industry and interests
The DONT’s of LinkedIn Don’t update your LinkedIn Status with non-professional messages LinkedIn User LinkedIn User Don’t double post the same information LinkedIn User LinkedIn User
The DONT’s of LinkedIn Don’t make all of your updates at once
The DONT’s of LinkedIn Don’t allow your inbox to be cluttered with updates
Specific Do’s and Don’ts for
Twitter and Social Media Who should use it? 	Those looking for a friction-free and concise communication channel What is the value? 	Real-time communication, easy to pass on information to others and makes people more accessible
The DO’s of Twitter Find efficient ways to “Tweet” and share what you know
The DO’s of Twitter Join niche topic conversations
The DO’s of Twitter Take advantage of the ease of conversation Which one is the billionaire?
The DON’Ts of Twitter Don’t limit to just one community Contribute to many communities for maximum coverage. In this example, our message goes to: ,[object Object]
 Local Social Media Coffee Group
 Well Known Marketing Group
 Charitable Organization,[object Object]
Specific Do’s and Don’ts for
Facebook and Social Media Who Should Use It? Brands looking to engage with consumers consistently with a goal of 1:1 Communication What’s the value? With over 500 Million registeredusers, it is one of the most visited properties on the web
The DO’s of Facebook Create a page on Facebook for just about anything Pages for: ,[object Object]
Community
Professional Organization
Networking
Hobbies
Other Niches,[object Object]
The DO’s of Facebook Update your Facebook status regularly Don’t update more than 2x per day  Don’t update less than once a week Update as needed for special occasions and time sensitive information
The DO’s of Facebook Create engaging messages that encourage interactions with Facebook fan page
The DON’Ts of Facebook Post the same offer/status all of the time
The DON’Ts of Facebook Don’t neglect to update your page When you don’t update your page, your fans start to forget about you
The DON’Ts of Facebook Don’t over-share Company Page on Facebook

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Do's and Don't of Social Media Integration

  • 1. The Do's and Don'ts of Social Media Integration Jeff Sauer Three Deep Marketing
  • 2. Agenda Who uses social media? Why use social media? Do’s and don’ts for social media Platform specific recommendations LinkedIn Twitter Facebook Questions?
  • 3. Who Uses Social Media? PEOPLE! 15,475,890 unique visitors/month 23,573,178 unique visitors/month 133,623,529 unique visitors/month Visits data from March 2010 study by Web Trends: http://webtrends.about.com/b/2010/03/15/the-top-10-most-popular-social-networks.htm
  • 4. Why Use Social Media? Increase awareness Reputation management Customer service Learn about your customers Customer feedback Improve customer satisfaction Client engagement Targeted marketing Relationship building
  • 5. Do’s and Don’ts forSocial Media
  • 6. Why Social Media? Social Media Who should use it? There is a reason for just about everyone to use social media What is the value? Connecting people and businesses When will it go away? Most signs point to elements of social media staying popular for years to come
  • 7. The DO’s of Social Media Engage in Social Networks
  • 8. The DO’s of Social Media Integrate Social Media with Traditional Media
  • 9. The DON’Ts of Social Media Don’t take a “one size fits all” approach B2C Primarily Business to Consumer B2B Primarily Business to Business B2C & B2B
  • 10. The DON’Ts of Social Media ? Don’t let the choices overwhelm you
  • 11. The DON’Ts of Social Media Don’t forget to measure results
  • 12. Specific Do’s and Don’ts for
  • 13. LinkedIn and Social Media Who should use it? Every professional needs to be using LinkedIn for personal career growth. Can also be used to increase company awareness What is the value? Stay connected with professional contacts. Generate opportunities to expand career and generate new business
  • 14. The DO’s of LinkedIn Ask for recommendations and gain as many contacts as possible. Multiple recommendations = instant credibility! Instant credibility
  • 15. The DO’s of LinkedIn Take advantage of all functionality provided by LinkedIn to make your profile more engaging and stand out from others Presentations Sales Collateral
  • 16. The DO’s of LinkedIn Update your status with professionally related information (TIP: Link Your Twitter Account to make this easier)
  • 17. The DO’s of LinkedIn Join groups relevant to your industry and interests
  • 18. The DONT’s of LinkedIn Don’t update your LinkedIn Status with non-professional messages LinkedIn User LinkedIn User Don’t double post the same information LinkedIn User LinkedIn User
  • 19. The DONT’s of LinkedIn Don’t make all of your updates at once
  • 20. The DONT’s of LinkedIn Don’t allow your inbox to be cluttered with updates
  • 21. Specific Do’s and Don’ts for
  • 22. Twitter and Social Media Who should use it? Those looking for a friction-free and concise communication channel What is the value? Real-time communication, easy to pass on information to others and makes people more accessible
  • 23. The DO’s of Twitter Find efficient ways to “Tweet” and share what you know
  • 24. The DO’s of Twitter Join niche topic conversations
  • 25. The DO’s of Twitter Take advantage of the ease of conversation Which one is the billionaire?
  • 26.
  • 27. Local Social Media Coffee Group
  • 28. Well Known Marketing Group
  • 29.
  • 30. Specific Do’s and Don’ts for
  • 31. Facebook and Social Media Who Should Use It? Brands looking to engage with consumers consistently with a goal of 1:1 Communication What’s the value? With over 500 Million registeredusers, it is one of the most visited properties on the web
  • 32.
  • 37.
  • 38. The DO’s of Facebook Update your Facebook status regularly Don’t update more than 2x per day Don’t update less than once a week Update as needed for special occasions and time sensitive information
  • 39. The DO’s of Facebook Create engaging messages that encourage interactions with Facebook fan page
  • 40. The DON’Ts of Facebook Post the same offer/status all of the time
  • 41. The DON’Ts of Facebook Don’t neglect to update your page When you don’t update your page, your fans start to forget about you
  • 42. The DON’Ts of Facebook Don’t over-share Company Page on Facebook
  • 43. More Best Practices for Social Media
  • 44. The DO’s of Social Media Update consistently, but not too often Start with people you know in real life Share useful information with your network Embrace new mediums (like mobile) Make yourself aware of privacy rights Take private conversations offline
  • 45. The DON’Ts of Social Media Don’t overdo it Don’t waste time with irrelevance Don’t update all at once Don’t flood your followers with things they don’t care about Don’t make private thoughts public Don’t abuse it Don’t wait until everything is perfect
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