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Getting to WE
All Staff, November 29, 2013
Thom Kearney
@thomkearney www.strategyguy.com
thom.kearney@rowanwood.ca

1
Agenda:
Introductions
Change
Communication
Collaboration
Exercise
Wrap up
2
Introductions



@thomkearney

3
1980’s
1990’s
2000’s
2010’s

Advertising, Teaching & Learning
Clue train manifesto, Web 1.0
Change consulting, PS EX2
Gov 2.0, Everything is miscellaneous

My Journey
November 2013

Professional Network

5
The Prism

6
What Shape are You?

7
The nature of change

8
1. Change is inevitable
2. A desire to improve
and grow
3. An open mind

Assumptions
Change:
To become different,
or make something or
somebody different.
Source: Encarta® World English Dictionary,
North American Edition

10
Change is constant

11
Change can be dramatic
12
Change can be gradual

13
Internal or external

14
Change is threatening

15
A little scary
16
Change is about people

17
1. The only constant in life
2. Dramatic or gradual
3. Internal or external
4. Threatening & scary
5. Ultimately about people

Nature of change

18
7 Strategies
for adapting to change
1. Self Awareness
2. Spheres of Influence

21
Spirit

Mind
Body

3. Create Balance

22
• PS Code:
•
•
•
•
•

Democracy
Respect
Integrity
Stewardship
Excellence

• Professionalism
• Continuous improvement
• Personal values

4. Use your values

23
5. Be flexible

24
Think
Feel
Do
Repeat & Learn

6. Continuously Improve
25
7. Be curious

26
Summary
1.
2.
3.
4.
5.
6.
7.

Be self aware
Spheres of influence
Create balance
Remember your values
Be flexible
Continuously improve
Be curious
27
Be the
Change
28
Opportunity Brainstorm

How can you be the change?

29
Communication

30
31
Perceptual
barrier

encode
sender

Decide what to
say and how to
say it.

transmit
Select and use a
particular vehicle
or vehicles for
the message.

receiver

feedback

Communication Model

32
What do you see?

33
Some people say that
communication is 10% words, 30%
sound and 60% body

encode

sender

The effectiveness of the message (encode),
depends on how well it relates to receiver's interests.

transmit
The effectiveness of the vehicle used, (transmit)
depends upon its ability to reach the receiver.

Model - Sending

34
Perceptual
barrier

Message
Ethos - Credibility

•

We must first be physically
exposed to the message

•

If it relates to what we care
about, we may perceive it

Pathos - Emotion
Logos - Logic

•

receiver

If its important to us we may
remember it and act on it

Model - Receiving

Hear
Interpret
Evaluate

35
5 listening pointers
1.Care enough
2.Use your extra brain
3.Withhold judgment
4.Manage your reaction
5.Empathize

30/11/2013

Rowanwood - ARMA: Bridging the Gap

36
Yes but…

However…
On the other hand…

Squirrel!

Listening - Killer Phrases
37
1. Be hard on the issue, soft on the person.
2. Have a dialogue rather than a discussion.
Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization

Conversations
Diverge

Create
Choices

Dialogue

Converge

Make
Choices

Discussion

Dialogue & Discussion

39
Are you a positive deviant?
40
Opportunity Brainstorm

How can you improve divisional
communication without
generating more email?

41
Collaboration

42
“It is not the strongest of the species that
survive, nor the most intelligent, but the
one most responsive to change.”
Charles Darwin

Why collaborate?

43
How do you collaborate?
Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008

3 Types of Collaboration
45
Purpose
Open

Trust

Communication

Collaborative Culture

46
You and I

Culture is us

47
Opportunity Brainstorm

How can you make your sphere
of influence more collaborative?

48
Exercise

49
Let’s build a spaceship!
Instructions

51
Dialogue

52
Wrap UP
• Change is emotional
• Perception is variable
• Dialogue and Discussion

Summary

54
• Positive deviance
• Learning is fun
• Celebrate !

Summary

55
• Walk the talk
• Create sense of urgency
• Build consensus and enthusiasm
• Communicate, communicate, communicate

Leadership of change

56
Story

57
When I go back to the office I will:
A. Change at least one thing in my routine
B. Experiment with new ways of working
C. Reinvent myself
D. Do nothing

Good luck on your journey
58
Thank you
@thomkearney
www.strategyguy.com
Thom.Kearney@Rowanwood.ca

59

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