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Emotional Intelligence

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Presentation by Joyce Brown 10/12/08

TecnologiaNegócios
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IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting
Emotional Intelligence - Definitions ,[object Object],[object Object]
Emotional Intelligence - Definitions ,[object Object],[object Object]
Why Does EI Matter? ,[object Object],[object Object],[object Object]
Why Are Managers ‘Derailed’ ,[object Object],[object Object]
Misconceptions About EI ,[object Object],[object Object],[object Object],[object Object]
Emotional Intelligence and Emotional Competence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Competencies ,[object Object],[object Object],[object Object],[object Object]
Emotional Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Intelligence and Emotional Competencies ,[object Object],[object Object]
Principles Of Emotional Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence
1. Identifying Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.Using Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
De Bono’s 6 Thinking Hats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3.Understanding Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. Managing Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Changing A Negative Mood ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ask The Right Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ask The Right Questions ,[object Object],[object Object]

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Emotional Intelligence

  • 1. IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting
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  • 13. Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence
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