1. Workshop
Knowledge Management & E-learning
www.thinkbiz.gr

2. Knowledge is … important

4. Knowledge as…
• Competitive Advantage
• Tool for Exploration
– Learn & Absorptive Capacity
– Develop core capabilities

5. Knowledge is hidden
in more than one things…

6. Knowledge Based
Business Processes

7. Community
Activities

8. Knowledge is…
Knowledge, unlike information,
is associated with action,
based on practical experience
and aims at a specific target

9. Types of Knowledge

10. 1. Encoded Knowledge
“Know What…”

11. 2. Embodied Knowledge
“Know How…”

12. 3. Embedded Knowledge
“Know When and Who…”

13. 4. Embrained Knowledge
“Know Why…act in a certain way”

14. 5. Encultured Knowledge
“Know Whether…this affects the organization”

15. Organizational Knowledge
Explicit – structured Tacit – in human brain
Data, models, Experiences, attitude,
Best practices intuitution

17. Where is our knowledge?
Processes
Events
People

19. “no one knows everything
everyone knows something
all knowledge resides in networks”
Pierre Levy

20. Community of Practice (CoP)
Networking/Community of Practice
VS
Community and Practicioners

21. Community of Practice Definition

22. Community of Practice (CoP)
This is where
best practises & innovations 1st
emerge and
inentified
solutions to shared problems

23. CoP VS Project Teams
CATEGORY PURPOSE MEMBER UNIFIER HOW LONG
Community of create self-selection passion as long as the
Practice expand based on commitment relevance to the
knowledge expertise or identification topic and value
develop passion for a with the group and interest in
individual topic/ area and its learning
capabilities expertise together
Project Teams accomplish a direct role in project's goals predetermined-
specified task accomplishing and milestones when has been
the task completed

24. What do ThinkBizers believe?
Are we or we are not a CoP?

25. Goals of...
Goals of ThinkBiz
Goals of Reasearch & Visualization
Goals of Online Branding
Goals of Knowledge Base
...CoP or Project

26. Strategy and performance
..tegy-domain-community-
practice-performance-learning-
sharing-stewarding-strategy-
domain-community-practice-performace-
learning-sharing-stewarding-stra..

27. How can we record knowledge?
recognise a 'template'
the 'template' has stages
describe its stage

28. Pitching Events | Categorize
Find out Top Level Categories
Define further segments

29. Knowledge Management Enablers
Internet
Data Warehouses
Document Repositories
Best Practices Repositories

30. Knowledge Management Enablers(2)
Teleconference tools
Data Mining Tools
Decision Support Tools
Knowledge Collection & Representation tools

31. E-learning

32. "The use of any electronic technology to aid
in the acquisition and development of
knowledge and understanding in order to
demonstrable and positively influence
behaviors."

33. Two ways of e-learning:
Online: use of information via the Internet
Offline: use of information which is stored
on computer or external drive

34. Purposes of e-learning:
1) help people who don’t attend any
courses due to distance
2) training business staff

36. The most important
Feedback (from learners)
which can be used by others later.

37. E-learning tools
Learning Management System (LMS)
helps us to build a platform:
a) the content is structured by sections
and subsections (like a course)
b) forums can be used for brainstorming
and collection of feedback
c)self-assessment

38. Personal Learning Environments (PLS)
are systems that help learners take control of
and manage their own learning.
It is based on LMS.

39. The concept of the game (gamification) can be
used in order to approach the user.

40. 2 ways could be useful:
a) user can create a profile where he can
receive updates for specific contents
and he can send his feedback
b) user can collect points by filling
evaluation tests; by doing this he will
have the chance to be a leader of
some kind of group (competition).

41. Thank You
Leon Gavalas
Vassiliki Giannakara
Maria Vorilla
Athens University of Economics And Business – ThinkBiz