The first of two talks given to the Council of the Swaziland Standards Authority (SWASA), to introduce what standards etc. are, and to give some practical examples of what they are and how they apply to modern life.

2. International standards are essential The spoken word On Earth there are approximately 7000 living spoken languages Each has the (standarization) support of a linguistic society English - Queens English Society Spanish - Real Academia Española French - Académie Française The most frequent (by number of countries) are English, Spanish, and French

3. ISO 693 – Language codes Source: en.wikipedia.org/wiki/List_of_ISO_639-1_codes ssw - ssw ss sisSwati mya bur mya my Burmese bul - bul bg Bulgarian ben - ben bn Bengali eus baq eus eu Basque

4. Are you writing this all down? ISO 216 on paper sizes The ISO paper size concept With the ISO paper size system, all sheet sizes have a width to height ratio of the square root of two (1:1.4142) Economy of production interworking

5. International standards are essential The written word There are over 100 writing systems used globally, but … .. the combination of Latin alphabet plus Hindu-Arabic numerals has become the standard for international communication

6. ISO 8859-1 : Latin 1 character set Source: http://htmlhelp.com/reference/charset/

7. It’s all green! 10 out of a collection of 43 ‘greens’ Source: www.ipmsstockholm.org/colorcharts/stuff_eng_colorcharts_fs.htm P:500815 P:PCA814/835 T:XF-61*2 + 65*1 T:XF-27/61 T:XF-17 Hu:150 Hu:117 Hu:116 FS 34230 FS 34258 FS 34138 FS 34187 FS 34127 FS 34102 FS 34098 FS 34079 FS 34058 FS 34050 Flat green Pale green Light green Willow green Forest green Forest green Bamboo Leaf green Bottle green Black green

8. Federal Standard 595B Colors Used in Government Procurement Current collection (January 1994) includes 611 colours. Revision (2008) will include 650 colours.

10. SWASA Council A Driving Force behind Swaziland National Standards

16. Selling Standardisation Convincing people they need something they’ve never even heard of

17. Door To Door

19. Could you sell one of these? Traditional Modern

20. What is it? What does it do?

23. What it is …

24. SQAM ?  ? ? SADCAS

30. What standards do YOU have in YOUR pockets?

32. Credit cards/Bank cards/ID cards ISO 9564-1, Banking - Personal Identification Number (PIN) management and security , Part 1: Basic principles and requirements for online PIN handling in ATM and Point-of-Sale (POS) systems Interchangeability, interoperability, security Security, compatibility, system design ISO/IEC 7810 Identification cards -- Physical characteristics

33. Money & Machines The correct operation of vending machines, ticket machines, and many other machines is also dependent upon coin size and weights being standardized (or at least within certain limits)‏ interworking

35. What it isn’t Busting 5 myths

36.  Good Not sure  Bad Not everybody sees standards the same way ?

37. Myth #1  “ Standards inhibit innovation. They will not permit me to introduce new ideas, or to do things differently” Everything will have to be the same, like the peas in a pod

38. telephony + … messaging (SMS) photography, video internet position location (GPS) personal information management games, etc Dependent on standards but at the heart of innovation

39. Innovation & Standards INNOVATIONS AND STANDARDS FRIENDS OR FOES?

41. Myth #1 “ Standards inhibit innovation. They will not permit me to introduce new ideas, or to do things differently”

42. Myth #2  “ Standards are mandatory. I will be forced to use them”

44. Myth #2 “ Standards are mandatory. I will be forced to use them”

45. Myth #3 “ Standards will be imposed on me - I won’t have a say in their content ” 

47. Myth #3 “ Standards will be imposed on me - I won’t have a say in their content ”

48. Myth #4 “ I’m a small company. Standards are only relevant to large, established businesses…” 

50. Myth #4 “ I’m a small company. Standards are only relevant to large, established businesses…”

51. Myth #5 “ Standards are only applicable to products” 

54. Myth #5 “ Standards are only applicable to products”

55. Who are The Clients?

57. Why should they want standards?

59. Businessmen (Private Sector) whether big or small are looking for a commercial advantage. They are interested in …. Stakeholder Groups #1 & 2

63. National systems of governance and regulators need support for their functions …. Stakeholder Group #3

65. Private citizens (“consumers”) are looking for a good and safe Life. They want …. Stakeholder Group #4

67. Developing countries need help & shortcuts …. Stakeholder Group #5

69. There are many other ways standards help us all … Stakeholder Group #6

71. “ Being There” also brings benefits …

73. Standards (SQAM in general) is a strategic matter, related to the well-being of you, your business, and your country

74. Some Words From Winnie

75. Get organized Get a plan Get a strategy And the message is … ?

76. Best Practice…Next Practice – How to survive, innovate and grow in an ever-changing world www.nssf.info

78. Strategic Standardization Planning Model Source : “ Best Practice…Next Practice – How to survive, innovate and grow in an ever-changing world ” - NSSF, BSI, DTI, & CBI Internal analysis Business boundaries Alternatives Evaluation & selection Implementation Monitoring, Control, Evaluation External analysis Business objectives SWOT analysis

79. Global Strategic relationships in standardization National Private Sector ISO Strategy (2005-2010) Swaziland/SWASA Sectors Company Subregional (Harmonized) SADC Regional ARSO

82. Best Practice…Next Practice – How to survive, innovate and grow in an ever-changing world www.nssf.info

83. Standards are good for me? Prove it

84. Unloading a timber ship: 1970 - 108 men X five days = 540 man-days 2006 – 8 men X 1 day = 8 man-days 98,5 % reduction in man-days Providing to ISO a royalty-free license, Mc Lean allowed use of his patented designs in the creation of an international standard Freight Containers 

86. Who else thinks they are something I need?

88. Package the idea in a way that makes sense

89. Standards for responsible business ISO 9001 Quality management ISO 14001 Environmental management ISO 26000 Social responsibility SA 8000 Social responsibility OHSAS 18001 Work place safety Investors in People standard Personal growth of employees

90. FOOD SAFETY - ISO 22000 Food safety management systems -- Requirements for any organization in the food chain Failures in food supply chain can be dangerous and costly. Approximately 65% of ISO’s food standards (673 to date) deal with analysis and test methods. ISO ISO 22000 specifies standards for food safety management systems to complement regulatory requirements

91. Scare them You thought your hands were clean … On each cm 2 of your hand there are around 1500 bacteria. Standards on food safety management such as ISO 22000 contribute to avoiding food contamination and issues such as food poisoning http://pubs.caes.uga.edu/caespubs/pubcd/B693.htm … and one day later Unwashed Washed (soap & water) Washed (antiseptic) A hand touches a plate …

93. Economic growth

94. Social equity

95. Environmental integrity

96. The perfect marriage … Standards and (Technical) Regulations

98. Epilogue : Standardization initiatives don’t always succeed!

99. The sad saga of the “International” electrical plug Chile, Cuba, El Salvador, Ethiopia, Italy, Maldives, Syria, Tunisia, Uruguay 9 Countries i.e. 184 countries use something else!

100. The World of Electrical Plugs! 13 incompatible versions!

102. In this example of variety if the ‘loser’ in the world ‘standard’ the winners are the makers of adaptors! Electrical adaptors – the translators of the electrical world!

104. You need to take the message to The People

107. The Standards Kitchen How are standards made, what are they made of, and who makes them? Coming Next …

109. Questions?