ITIL, CSI, Deming

1. Table
ODS
1
Plan
Do
Check
Act
2
5
Identify
im
provem
ent
strategy
Collect
the data
Process
the data
Analyze
information and
data
Present
and use
information
Implement
improvement
7
Objective:
to improve
DefineWhat tomeasure
Plan:
Establish the objectives and processes
necessary to deliver expected results,
Determine the roles and responsibility,
Set the schedules
Check:
Analyze the real results
and compare them to
expected results in order
to determine the gaps.
Act:
Apply corrective measures on gaps.
Analyze the gaps to determine the causes.
6
Do:
Implement previously
established plan,
execute the process,
collect data for process map
and subsequent analysis.
How can we keep
the momentum
going?
What is the vision?
What is the current
situation?
What is the target
situation?
How to reach the
target?
Have we reached
the target?
I can not manage what
I can not control
I can not control what
I can not measure
I can not measure what I have not
previously defined
1
2
3
4
1
2
3
4