13. Online help can be very useful... - “Nurse, go to Internet, search for www. surgery.com and click on icon “What to do when you are all lost”.
14. But don‘t believe in everything that comes out from the Internet “ The best of Internet is that nobody knows that you are a dog!”
15. Experience with simulators can be of help someday... “ Does anybody here know how to play the Flight Simulator from Microsoft?”
16. Forecast and execution not always end up as planned Come on! It can‘t go wrong every time... “ Com’on we won’t make mistakes all the time!”
17. The use of technological solutions is unavoidable...
18. However, the difficulties people have may be addressed... “ Damn,Windows froze again!” “ What are you waiting for? Go help him click on Ctrl Alt Del”
19. And do not forget the user‘s training Access denied Now you‘re going to do exactly what I‘m ordering ya to do, or...