Information and Communication - How Social Media Trumps Marketing
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Information and communication differences to launch and manage social media for volunteer and non-profit organizations. Good design principles for anyone or any organization hoping to maximize the time investment and ROI - Return on Involvement
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Information and Communication - How Social Media Trumps Marketing
- 1. © 4/19/13 Information and Communication How Social Media Trumps Marketing www.TobyElwin.com Presented for Project Management Institute
- 2. © 4/19/13 Agenda Information and communication – How social media trumps marketing 1. Social part of social media • Identify where • Listening in 2. Planning • Identify who and why • Designing the plan • Get Found, Be Sticky, Call to Action 3. Contributing • Hearing • Adding • Collaborating 4. Monitoring and measuring • Tools – j.mp, TweetDeck, Technorati, keyword search • What to measure, what to tweak • Resources to manage your identity www.TobyElwin.com 2
- 3. © 4/19/13 source: http://www.inc.com/magazine/20100301/ceo-passions- hosting-benefit-concerts.html! www.TobyElwin.com 3 Nice little gathering – the cocktail crowd, many smiles. Marketing 2.0: social media, multi-point engagement
- 4. © 4/19/13 Not a terribly exciting place to be, but wait … he’s about to talk … source: http://www.flickr.com/photos/pburch_tulane/4195280723/! 4www.TobyElwin.com
- 5. © 4/19/13 What? He lost me at “The brilliance of my … Marketing 1.0 – one-way, outbound, speaker-centric 5 The brilliance of my product is the synergies I’ve created in a game- changing platform that will revolutionize and vertically synergize your world like you’ve never thought about before – me, me, my, my, I, I, blah, blah! pic source: http://www.flickr.com/photos/pburch_tulane/4195280723/in/photostream/ www.TobyElwin.com
- 6. © 4/19/13 Communication saturation and the filters we built Marketing 1.0 – one-way - outbound 6 source: hubspot.com Direct MarketingAdvertising Filter Filterwww.TobyElwin.com
- 7. © 4/19/13 Marketing 2.0 – two-way, inbound 7 pic source: http://www.inc.com/magazine/20100301/ceo-passions-hosting-benefit-concerts.html www.TobyElwin.com
- 8. © 4/19/13 Marketing 2.0 (inbound) and the tools 8 source: hubspot.com! Social MediaSearch Engine Optimization www.TobyElwin.com Aggregators
- 9. © 4/19/13 www.TobyElwin.com 9 From: command/control To: contribute/collaborate 1 - Get found 2 – Be sticky 3 – Call to action pic source: 1) http://www.slideshare.net/HubSpot/2-imu-seo-crash-course-to-get-found-gf102 2) http://www.childfirstpediatrics.com/web-hosting.jpg Marketing 1.0 the distribution is the value; command and control + Community + Transparency • only 14% of people trust advertisements • 78% trust the recommendations of other customers Marketing 2.0 the content is the value; contribute and collaborate + Get found + Be sticky + Call to action
- 10. © 4/19/13 Which would you rather be? 10www.TobyElwin.com
- 11. © 4/19/13 What is Web 2.0 • Visitors can contribute content or comments. • Visitors can subscribe to your content. • Visitors can share your content easily with others. • Visitors can rate your content. • Visitors can form communities and collaborate with each other. • Visitors can influence the opinions of others positively or negatively. • Visitors can get engaged in productive ways before they are ready to buy your widget. • Visitors are not limited to your company website but can also link to other destinations on the web that interest them. 11www.TobyElwin.com
- 12. © 4/19/13 Agenda Information and communication – How social media trumps marketing 1. Social part of social media • Identify where • Listening in 2. Planning • Identify who and why • Designing the plan • Get Found, Be Sticky, Call to Action 3. Contributing • Hearing • Adding • Collaborating 4. Monitoring and measuring • Tools – j.mp, TweetDeck, Technorati, keyword search • What to measure, what to tweak • Resources to manage your identity www.TobyElwin.com 12
- 13. © 4/19/13 • Refresh • Listen • Modify • Tools: • Patience Renewing • Working • Wilting • Waiting • Tools: • Google Analytics • Google Webmaster • Link shorteners Monitoring & Controlling • Commenting • Sounding the waters • Collaborating • Forwarding • Contributing • Tools: • Twitter • Tweetdeck • Your homepage • Comment platforms • Communities Executing • Who are we looking for • What are they interested in • How do we connect • Tools: • Persona Template • RSS • Readers Planning • What is being said • What communities exist • Tools: • Google • Bloggers Initiating 13 Social media ROI plan – Return on Involvement pic source modified from Deloitte Consulting Do you develop communication that clearly answers: What’s in it for me? www.TobyElwin.com
- 14. © 4/19/13 Your social media managed phases www.TobyElwin.com 14
- 15. © 4/19/13 The grand rule of communication: know your audience Always filtered through WIIFM? (What’s in it for me!) Information versus Communication • Information is one-way (display) • Communication is two-way (feedback, adjust) WIIFM solution: Offer something • Show off your expertise • Link content to the place where action occurs • Think like a publisher • Go to GoogleKeywordTool.com*: 1. Enter a keyword you want to be ranking for. 2. Find out synonymous keyword combinations. 3. Choose one low on competition & with decent monthly traffic. 4. Write a blog post around it. 15www.TobyElwin.com
- 16. © 4/19/13 Q: Where to start? A: By listening The best social media strategy starts with ~3 to 6 months of listening: + Start on other sites and seeing what they are talking about – then comment + COMMENT on influential blogs in your community, industry, complementary industries, and prospective client’s markets + When you COMMENT, post informative, quality info to position yourself as an expert – this is not a sales pitch + Develop a community – allow COMMENT and respond to them + Incorporate subscription and user tracking tools www.TobyElwin.com 16
- 17. © 4/19/13 What Can You Say? Keywords and Phrases • Search – by keyword on Technorati, BlogSearch.Google.com • Read – learn the language, read daily (aggregators) • Subscribe – via RSS feed, READ DAILY • Choose and commit – build a top 10 list • Comments – add useful/informative comments, link backs • Write – start your own blog • Blogrolls • Guest Blog 17www.TobyElwin.com!
- 18. © 4/19/13 >70% of Marketing Strategy is Offsite 18www.TobyElwin.com
- 19. © 4/19/13 Persona (Non) Grata Community Persona • Identity • Who are you talking to • What interests them • Think like a publisher 19www.TobyElwin.com
- 20. © 4/19/13 The community persona design strategy • Who is your community? Prospects? • What are they interested in? • What do you want to hear from them? • What do you want to talk to them about? • Segmentation • What value can you offer? • What are your goals? 20www.TobyElwin.com
- 21. © 4/19/13 Focus on the Keywords and Phrases That Your Community Use • What are their problems? • What keeps them awake at night? • What do they want to know? • What words and phrases do they use to describe these problems? Your buyer is faced with problems, develop topics that appeal to them: “Turn strangers into friends, Turn friends into customers, Turn customers into salespeople…” Seth Godin www.TobyElwin.com 21
- 22. © 4/19/13 To get found, find out about persona Your buyer is faced with problems, develop topics that appeal to them • Measurable ROI (Return on Involvement) • What’s in it for Me? What’s in it for Them? WIIFT? www.TobyElwin.com 22 Answer WIIFM? with WIIFT? • Create an archetype of your buyer persona with all the details you can provide: – what the user does, – is motivated professionally by, – reads, works, is interested in The goal is to understand this person's motivation and need. – What’s in it for them now provides answers to What’s in it for me
- 23. © 4/19/13 www.TobyElwin.com 23 The engagement strategy - People search for answers to their questions, not your content Persona design 1. What answers can you provide for what they search for 2. Keywords 3. Keyphrases 4. Think like a publisher – compelling content, unique to them 5. Think like a publisher – compelling content, unique to their community pic source modified from: http://www.hubspot.com/download-the-2012-state-of-inbound-marketing/
- 24. © 4/19/13 Community persona identification 24 Persona matrix worksheet modified from Lene Nielsen PhD http://www.hceye.org/HCInsight-Nielsen.htm www.TobyElwin.com Persona matrix worksheet The Person Who are they? Why are they interested? Hypothesis + Work conditions + Work strategies and goals? Information strategies and needs Verification + Likes/Dislikes + Inner Needs + Values + Area of Work + Work Conditions Defining What is the need of this person Validation + Goals + What engages this persona + Feeling about industry + Feeling about networking + Feeling about learning + What are the differences between personas
- 25. © 4/19/13 Persona design template 1 of 3 25 Persona matrix worksheet modified from Lene Nielsen PhD http://www.hceye.org/HCInsight-Nielsen.htm www.TobyElwin.com
- 26. © 4/19/13 Persona design template 2 of 3 26 Persona matrix worksheet modified from Lene Nielsen PhD http://www.hceye.org/HCInsight-Nielsen.htm www.TobyElwin.com
- 27. © 4/19/13 Persona design template 3 of 3 27www.TobyElwin.com
- 28. © 4/19/13 Agenda Information and communication – How social media trumps marketing 1. Social part of social media • Identify where • Listening in 2. Planning • Identify who and why • Designing the plan • Get Found, Be Sticky, Call to Action 3. Contributing • Hearing • Adding • Collaborating 4. Monitoring and measuring • Tools – j.mp, TweetDeck, Technorati, keyword search • What to measure, what to tweak • Resources to manage your identity www.TobyElwin.com 28
- 29. © 4/19/13 From leading to contributing Persona – think like a publisher 1. Identify the persona(s) of who needs your solution? 2. Investigate words and phrases they use to describe problems? • Search engines answer questions • 3 and 7 3. Develop content that describes issues and problems they have faced and then provides details on how to solve these problems • What are their problems? • What keeps them awake at night? • What do they want to know? 29 pic source: Leadership-Pegs.jpg www.TobyElwin.com
- 30. © 4/19/13 Onsite Tactics – Action 1. Create multiple places for others to share 2. Create integration (with tools like Feedburner and your RSS feed) to your social media when you update your blog will automatically post to social media sites and communities 30www.TobyElwin.com
- 31. © 4/19/13 Offsite Tactics - Twitter • A relationship building tool • A way to increase your brand awareness • To create a lead funnel of prospects to your business • An un-ending resource for you and your company • A way to meet others across the world in similar industries, likes and interests 31www.TobyElwin.com
- 32. © 4/19/13 Twitter – Manage the 140, manage thousands 32www.TobyElwin.com • @ • RT • link shortening services • # • FF
- 33. © 4/19/13 Twitter – Lists 33www.TobyElwin.com • Subscribe • Recommendation • Friends • Discover
- 34. © 4/19/13 Twitter – Manage all the Tweeting: TweetDeck 34www.TobyElwin.com
- 35. © 4/19/13 Agenda Information and communication – How social media trumps marketing 1. Social part of social media • Identify where • Listening in 2. Planning • Identify who and why • Designing the plan • Get Found, Be Sticky, Call to Action 3. Contributing • Hearing • Adding • Collaborating 4. Monitoring and measuring • Tools – j.mp, TweetDeck, Technorati, keyword search • What to measure, what to tweak • Resources to manage your identity www.TobyElwin.com 35
- 36. © 4/19/13 Sign up with a Google Account! 1. add your RSS feed! 2. automatically publicize through email subscriptions! 3. automatically publicize through social media feeds! ! 36www.TobyElwin.com
- 37. © 4/19/13 Connect FeedBurner to Twitter or other accounts 37www.TobyElwin.com
- 38. © 4/19/13 38www.TobyElwin.com Add other announcements for FeedBurner to coordinate
- 39. © 4/19/13 Monitor, measure, and improve engagement Sign up with a Google Account [free]: 1. verify your site 2. add Google Analytic- generated code to your site 39www.TobyElwin.com
- 40. © 4/19/13 Drilldown, data mine, and develop 40www.TobyElwin.com
- 41. © 4/19/13 Find out your traffic sources and how they found you 41www.TobyElwin.com
- 43. © 4/19/13 2 – Google Analytics 43www.TobyElwin.com
- 44. © 4/19/13 Shorten links to make them easier, of better benefit: track time, day, and activity Sign up for a bit.ly account [free]: 1. use bit.ly to shorten web address or create custom addresses 2. add bit.ly account to Twitter and other social media sites to automatically convert addresses 44www.TobyElwin.com
- 46. © 4/19/13 3 – bit.ly 3 – bit.ly 46www.TobyElwin.com
- 47. © 4/19/13 • Refresh • Listen • Modify • Tools: • Patience Renewing • Working • Wilting • Waiting • Tools: • Google Analytics • Google Webmaster • Link shorteners Monitoring & Controlling • Commenting • Sounding the waters • Collaborating • Forwarding • Contributing • Tools: • Twitter • Tweetdeck • Your homepage • Comment platforms • Communities Executing • Who are we looking for • What are they interested in • How do we connect • Tools: • Persona Template • RSS • Readers Planning • What is being said • What communities exist • Tools: • Google • Bloggers Initiating 47 Social media ROI plan – Return on Involvement pic source modified from Deloitte Consulting Do you develop communication that clearly answers: What’s in it for me? www.TobyElwin.com
- 48. © 4/19/13 Your social media managed phases www.TobyElwin.com 48
- 49. © 4/19/13 Example event triggers communication, tracking, trending, and tweaking www.TobyElwin.com 49 • blogpost • Tweet convert to bit.ly • post to LinkedIn • post to FeedBurner • Add email announcement /newsletter • Track clicks • Track trends • Identify potential topics • FeedBurner email newsletter • Post to Twitter 2nd time with modified teaser • Track clicks • Track trends • Identify potential topics Day 1 Day 2 Beyond New event to announce and socialize
- 50. © 4/19/13 People don’t care what you say until you care about what they say • Create content worth linking to • Content is remarkable when someone defines it as remarkable, not when your marketing or product manager define it as remarkable. This is the greatest challenge in today’s world of marketing. • You really have no control over your product’s value, however, you do have control about hosting and socializing with people who will advocate, refer, and recommend your service or product. • Your strategy relies on enabling others. www.TobyElwin.com 50
- 52. © 4/19/13 Appendix • Case Study • Data and detail • Other tips • Resources 52www.TobyElwin.com
- 53. © 4/19/13 www.TobyElwin.com 53 Massachusetts Bay Organization Development Learning Group Strategic Intent Business Case
- 54. © 4/19/13 Situation • Leadership transition • Annual membership decline • Highly cumbersome administration of events • Event attendance decline • Lack of involvement • Out-dated web presence • Getting found • Community disconnect www.TobyElwin.com 54
- 55. © 4/19/13 Alignment • Stabilize • Shared vision of what works and does not • Community persona • Planning, not reacting • Invite participation www.TobyElwin.com 55
- 56. © 4/19/13 Strategic Community Persona Goals to drive end of ‘10 paid membership goals of 400 and community participation of 2000:! 1. College Degree in OD, recent Graduate:! • Looking to learn and develop OD competencies. Ability to list and define theories, but lacking experience and application. This person has an education (BA/BS MA/MS in OD related field) and may have 2-3 years experience in OD/HR work.! • Looking to develop relationships and gain recognition with OD professionals in the greater Boston area. Searching for role models and mentors. Desire to find opportunities to work with OD professionals across various industries and sectors. Preference for networking through social media.! 2. Mid-level Career in OD:! • Confident, hard-working individuals who have steadily climbed the ladder internally or started their own business external. Forward looking, new to OD career.! • Possibilities for new challenges (more education; teaching; collaborating; exciting projects) that will bring opportunities for using what knowledge and experience has been acquired into a new context and/or re- energizing the work.! 3. C-Level, Executive, Senior-level, Advanced Career in OD ! 4. Professional - unaware of OD! 5. Transition or 2nd Career in OD! Immediate Operational Goals: ! • Go live with Hubspot May 20th, 2010 ! • Announce June event with Constant Contact May 20th, 2010! • Develop keyword strategy! • Develop 2-3 blogs for May event! • Develop 2-3 blogs on June event (Positive Deviance) by May 20! • Begin creating calendar for newsletters and pieces that should be included in each newsletter! • Update and post program request form! • Export database! • Update and post community “rules of engagement”! ! Roadmap 56www.TobyElwin.com
- 57. © 4/19/13 HOME:! • 1-2 paragraph blurb overview paragraph, containing links to different areas! • Twitter feed/newsfeed! • Spotlight blog post! WHO WE ARE:! • Blurb on community! • A bit about members – industries (companies?), cross- level etc.! • Forum for discussion, learning, networking! • Mission, Vision & Values:! • Take content from old site! FAQ:! • Take content from old site! WHAT WE DO:! • Blurb on events (round tables, speaker series, etc)! • Hot topics! • Upcoming Events! • Calendar of events! • What’s New! • Pictures, summary of recent events! • Thought leadership – new whitepapers etc! • ! BLOG:! • Penned by one person? Member-driven?! • Feed from several member blogs?! JOIN US:! • Short paragraph on joining (can join anytime, year membership, access to resources, events etc)! • Link to more comprehensive membership benefits page! • Membership Benefits! • Membership Benefits broken down by category:! • Events, Networking, Resources! • Sign up page – online form! MEMBERS:! • Login page for Members! • Member Directory:! • User-created individual profiles, similar to LinkedIn profile! • Join industry-specific or career-stage-specific groups! • Forum:! • 1 main forum, plus industry-specific & career-stage- specific forums! • Professional Development:! • Certifications and programs, listed and linked! • Capability for members to review/comment on all! • Project & Proposal Connections:! • Use content from old site! • Form for users to add proposals/projects! • Worcester Local Group:! • Use content from old site! LINKS:! • Link to other sites of interests , grouped! • News (Talent Management mag, HR executive magazine etc)! • Social Media (LinkedIn MBODLG group, MBODLG Twitter, Slideshare etc)! Transition www.TobyElwin.com 57
- 58. © 4/19/13 Programs – Name! Events – ! Name! • Programs! • Logistics – rotational! • Registration! • Announce- ments! Membership – Name! • Newsletter! • Renewals! Communicat ion – Name! Site (blogs, copy, optimization, sitemap)! www.TobyElwin.com 58 Coordinating Swim Lanes
- 59. © 4/19/13 Monthly Meeting Communication Process! Content:! • Website (blogs, copy, optimization, sitemap)! Events:! • Programs! • Logistics – rotational! • Registration! • Announce- ments! Membership: ! • Newsletter! program request form! Event announc ment! Site logistics! Sign up – Constant Contact! blog 2 persona 2 (keywor ds)! sign up! attenda nce! Blog 2! Newsletter Landing page! Blog 3 (another persona)! www.TobyElwin.com 59 ! Event Announceme nt – Constant Contact! Blog 1! Newsletter – Constant Contact! Post Slides! blog 1 persona 1 (keywor ds)!Newslet ter!
- 60. © 4/19/13 www.TobyElwin.com 60 1. South Bay OD Network (SBODN) contact Rossella Dericson, rossella@SBODN.com sends affiliate link that tracks all clicks from MassBayODLG ! • example: http://www.eventbrite.com/affiliatereg? eid=644008246&affid=1028193! 2. Open MassBay ODLG link shortening site bit.ly to shorten the affiliate link and allow us to track clicks! a) http://bit.ly! b) User name: MassBayOLDG ! c) Password: MassBayOLDG09! d) paste affiliate link! e) copy new link! 3. Save new link for newsletters, LinkedIn, Twitter, and calendar announcements! 4. Review SBODN invitation for copy to use in our newsletters/ announcements:! a) Who! b) What! c) When! d) Where! e) Why (compelling reason webinar is of interest)! 5. Modify or cut and paste webinar copy into our weekly Constant Contact newsletter! 6. Modify copy to make it interesting to persona! 7. Create webinar newsletter mailed 2 times per month! 8. Announce on LinkedIn, 2 weeks ahead and again 1 week ahead! 9. Announce on Twitter 2 weeks ahead, 1 week ahead, then every day including day of event – schedule Tweets using Tweet Deck, a program you can download to manage Twitter accounts ! a) MassBayODLD Twitter user name: MassBayODLG! b) Password: MassBayODLG09 ! ! Note: We usually co-sponsor one webinar per month, but if we create a webinar calendar we could benefit with a more reliable communication channel to our community.!
- 61. © 4/19/13 Appendix • Case Study • Data and detail • Other tips • Resources 61www.TobyElwin.com
- 62. © 4/19/13 Blogging – What’s all the Hub-bub Bub? In the 2008 Technorati Report: State of the Blogosphere, Technorati surveyed 1.2 million bloggers around the world who had registered with its service. Here are some summary statistics: • 133 million blogs are registered with Technorati • These blogs are from sixty-six countries in eighty-one languages • Blogs have representation in top 10 website lists in all key categories Blogs are now a part of mainstream media • Bloggers are savvy and sophisticated in driving traffic to their blog • Bloggers are meticulous about tracking statistics about their blog • Bloggers are successful—they are achieving career enhancement opportunities including speaking engagements • The majority of bloggers are advertising on their blog, producing an income stream for themselves • 90 percent of bloggers say they write about the products and services they love or hate (take note of this!) Source: Technorati: The State of the Blogosphere: http://technorati.com/blogging/ state-of-the-blogosphere/ ! 62www.TobyElwin.com
- 63. © 4/19/13 Onsite Tactics – Host the Party Blogs • Achieve expert status in your field • Promote your name, brand, service • Deliver traffic to your website • Increase your SEO rankings • Develop a community of prospects and brand ambassadors 63www.TobyElwin.com
- 64. © 4/19/13 Onsite Tactics – Host the Party Blogs • SEO – Title tags • SEO – Headings • SEO – 1st Paragraph • SEO – Keywords in body • SEO – Anchor text in links Focus on the keywords and phrases that your buyers use! What are their problems? What keeps them awake at night? What do they want to know? What words and phrases do they use to describe these problems?! ! 64www.TobyElwin.com
- 65. © 4/19/13 Appendix • Case Study • Data and detail • Other tips • Resources 65www.TobyElwin.com
- 66. © 4/19/13 Onsite Tactics – Link • Links build traffic • Links can provide meaning based on the text used in the link • Internal links are important • Links from relevant, authoritative web sites show other sources and alternatives to state your case • Create links using keywords in anchor text q trend in turnover (yes) q click here (no) • Creating compelling content will lead others to link to you 66www.TobyElwin.com
- 67. © 4/19/13 Onsite/Offsite Tactics – Keep the Party Going • The best social media strategy starts with ~3 to 6 months of listening: • Go to other sites and seeing what they are talking about – then comment • COMMENT on influential blogs in your community, industry, complementary industries, and prospective client’s markets • When you COMMENT, post informative, quality info to position yourself as an expert – this is not a sales pitch • Develop a community – allow COMMENT and respond to them • Incorporate subscription and user tracking tools 67www.TobyElwin.com
- 68. © 4/19/13 Appendix • Case Study • Data and detail • Other tips • Resources 68www.TobyElwin.com
- 69. © 4/19/13 www.TobyElwin.com 69 Resources
- 70. © 4/19/13 Resources www.TobyElwin.com 70 Blogs + Seth Godin - sethgodin.typepad.com + Mike Volpe - mikevolpe.com + Corvida Raven - shegeeks.net + Chris Brogan - chrisbrogan.com Introduction: Search Engine, Web Strategy, and Technology + HubSpot.com + InboundMarketing.com + NewSiteMediaGroup.com + HubSpot.tv + SEOmoz.org + SearchEngineWatch.com + TopRankMarketing.com User Interface + User Interface Engineering - uie.com/brainsparks (brilliant OD angle) Marketing + DavidMeermanScott.com + BrianSolis.com Human Resources + FistfulofTalent.com + HRCapitalist.com Twitter: @HubSpot @incentintel @socialmedia247 @socialmedia630 @BrianSolis @cydtetro @SocialMediaClub @KarenRubin @SteinarKnutsen @mvolpe @jblossom
Editor's Notes
- Stats on the filter
- News by CBS for CBS viewersThe Internet has changed the dynamics of the business world. For the past decades, marketers have used “outbound” marketingn techniques such as trade shows and print advertising, where marketers push out a message far and wide hoping that it resonates with a few individuals. These outbound marketing methods are becoming less and less effective for two reasons:People are getting better at blocking out interruption‐based marking messages.The average person is inundated with thousands of outbound marketing interruptions per day and is figuring out more creative ways to block them out, including caller ID, spam filtering, and on‐demand TV and radio. The Internet presents quick and easy ways for consumers to learn and shop.Instead of flying to a trade show across the country, for example, a consumer can go the Internet to research and purchase products or services.Today, consumers are going to the Internet to start their purchasing process. In order to remain competitive, businesses need to utilize “inbound” marketing techniques to “get found” by the consumers searching for their products and services online.
- 73% of all purchase decisions are now researched first online73% of online users read blogs57% of online users join social networks83% of online users have viewed a video online39% of online users subscribe to RSS FeedsSource: Universal McCann International Social Media Research
- 14% Forrester and 78% Nielsen Global Online Consumer Survey April 2009 /[get found, convert, measure what matters] Content is remarkable when someone defines it as remarkable, not when your marketing or product manager define it as remarkable. This is the greatest challenge in today’s world of marketing. You really have no control over your product’s value, however, you do have control about hosting and socializing with people who will advocate, refer, and recommend your service or product. So, your strategy relies on enabling others.if you provide valued content and there is a link and contact information, people will find and recommend you [would you rather have 100 leads of dubious quality or 10,000 downloads and 50 responses? Know what Google search engines value];think like a publisher and make all content valuable for every flavor of your customer; make sure it is easy for us to forward your information, if we find it valuable, we will distribute it for you, when it is really valued we even recommend it;
- Provide value – you’ll gain trust and attentionSupport the community – put others above yourselfCreate conversationsRequest and listen to feedback; let other users of the site be your teachers and informantsDemonstrate integrity – you are transparent on the web and integrity mattersHave fun – don’t prejudge connections – you never know where someone will lead you
- Process versus promise process you manage or engagement you enableThere are many reasons why communication is important for the change effort, a few of these include:People need information to make change happen.Without good information, people make it up.Lack of information breeds uncertainty…and anxiety.Anxiety interferes with focus and productivity.People assume their managers “know”.Information-sharing gives people a sense of belonging.People work harder for organizations they feel a part of.Communication stimulates new ways of thinking.Honest, timely communication enhances credibility.With good communication, people will rely on the company (vs. the grapevine or the press) for accurate, up-to-date information.
- Know what Google search engines value]
- http://www.buyerpersona.comTipsHow can you reach each buyer personadevelop compelling messagesinterview themidentify the buyer problems your product/service solvesfind out the media your buyer persona uses – where do they hang outIdentify any gaps in your initial buyer persona Identify the ways you’re your buyer speaks and match thatyour online presence should not be a one-size fits all productwrite for the buyer, not for what you want to sellunderstand the words or phrases of your audience (buyer persona)
- only 14% of people trust advertisements Forrester78% trust the recommendations of other customers Nielsen
- http://www.hceye.org/HCInsight-Nielsen.htmLene Nielsen wrote her Ph.D. thesis Engaging Personas and Narrative Scenarios in 2004. She is usability consultant at Snitker & Co., Denmark. She is also the international mentor for HCI Vistas Global Initiative.http://www.hceye.org/UsabilityInsights/?p=89The best web strategy positions your web page not as a brochure or an advertisement, but a rich source of content. The best web strategy, like the best magazine, provides content over just look – form over function. Not all of your site’s visitor’s have to be buyers, but they should leave as advocates.Today’s marketing relies less on information (a one-way flow of thoughts and ideas) and more than ever on communication (a two-way flow of thoughts and ideas). Social media and the Internet are conversations, referrals, and filters. Like a dinner party, no one on the Internet will tolerate an individual who monopolizes the conversation or directs others to talk about only their interests.
- Compelling Contentmake sure there are always links back to a source or call to action, always make it easy for us to dig deeper; stop spamming press releases, journalists Google you, they don't look at a stack of your jargon-filled press releases; post all your news and press releases on your website, that's where we go for your news and that is where Google goes to index your information; go where your audience is or provide all the tools for your audience to build their own happening; stop co-opting Twitter, You Tube, and Facebook, we are faster than you; when you provide content you build organically: become the source for information and problem solving and you and your company will become known;ask permission; forget about your viral campaign, provide value and we make your content viralwe don't care about you or your product, we care about how you or your product makes our life better - so get to the point wwithout jargon, better yet, if you come recommended, I will find you
- How should I research keywords?*Make a list of five or six of the keywords you would like to use and see what Google suggests. If you have a competitor in mind, enter their website and see what keywords they’re using. Generally, you don’t want to choose keywords with a lot of competition.Why do are so many of these tools associated with blogging?*Blogging is one of the fundamental aspects of inbound marketing. It builds long-term assets that help both humans and search engines find your business. Successful marketers need to maintain at least one blog that can bring them visibility, traffic and new leads.
- http://www.buyerpersona.comTipsHow can you reach each buyer personadevelop compelling messagesinterview themidentify the buyer problems your product/service solvesfind out the media your buyer persona uses – where do they hang outIdentify any gaps in your initial buyer persona Identify the ways you’re your buyer speaks and match thatyour online presence should not be a one-size fits all productwrite for the buyer, not for what you want to sellunderstand the words or phrases of your audience (buyer persona)
- Keep in mind connections and calls to action
- ListenFollow and be followedSay something worth listening to. Nobody wants to hear your sales pitch!You don’t push yourself on othersYou engageYou find common interestsYou listenYou shareLinkTo your blogTo an article you publishedTo an article someone else publishedTo something funny, interesting, or inspiringTo information that supports your case
- Process versus promise process you manage or engagement you enableThere are many reasons why communication is important for the change effort, a few of these include:People need information to make change happen.Without good information, people make it up.Lack of information breeds uncertainty…and anxiety.Anxiety interferes with focus and productivity.People assume their managers “know”.Information-sharing gives people a sense of belonging.People work harder for organizations they feel a part of.Communication stimulates new ways of thinking.Honest, timely communication enhances credibility.With good communication, people will rely on the company (vs. the grapevine or the press) for accurate, up-to-date information.
- Know what Google search engines value]
- Some comments “I sick of being asked for a job”“I’m not interested in the programs”
- Lead for eachBackup for eachGoal(s) for eachRecruit for team and coverage towards advance needsProcess/lessons learned system to capture knowledge, share practices, and create continuityLearning overview for each volunteerPrioritiesShared needs from other swim lanesTimelinesProcess reviewProvide a shared space for teams (wiki)Scheduled reviews and meetings for each team with consistent date: last Tuesday, first TuesdayGap analysisMembership teamPriscillaKristine
- Identify buying persona: who needs your solutioncontent that describes issues and problems they have faced an then provides details on how to solve these problemsOffers solutions for each buying personaShow off your expertiseLink content to the place where action occurs
- Identify buying persona: who needs your solutioncontent that describes issues and problems they have faced an then provides details on how to solve these problemsOffers solutions for each buying personaShow off your expertiseLink content to the place where action occurs
- Find keywords. Pick a list of words relevant to your business. Think about which words are most likely to get people to do what you want them to do (convert into leads) and focus on those words. Then pick one word (or phrase) to use on one page of your site. For more detailed info, read: Detailed Internet Marketing Keyword Tips.Put keywords in Page Title. The Page Title is one of the most important things that Google and other search engines evaluate to determine what is on a web page. Put your keyword or phrase in the title, keep it short. For more detailed info, read Why a Web Page By Any Other Title Would Not Rank As Well.Put keywords in Page URL. Google and other search engines also use the text of the URL of the page to determine the content of the web page. You should use your keyword or phrase in the URL of the web page - either the folder/directory structure or the HTML file / page name itself.Put keywords in Meta Data. While the page metadata (Page Description and Keywords) are not nearly as important as they used to be, they still count. Take advantage of them by putting your keyword or phrase there. The description should be readable by a person and make sense and the keyword metadata should focus on your keyword or phrase - do not make it long, less is more. For more detailed info, read Understanding the Magic of Meta-Data.Put keywords in your H1 text. The H1 text is usually the title of an article or some larger bold text at the top of your page. Google and the smaller search engines can see this and they put extra importance on the words in the H1 text. Make sure your keyword or phrase is there.Use keywords in the page content. Putting the keyword in your page content also signals to search engines that the page is actually about the keyword and should show up in search results. I have heard from "experts" that you should use your keyword anywhere from 4-6 times to 10-12 times. My advice is to just write naturally.
- Create content worth linking toPromote your content via distribution channelsCreate links using your keywords as anchor textFocus on relevant, authoritative link sources