Brief overview of how an integrated Contact Centre can dramatically improve sales conversion rates

1. Professional Contact Centre
to increase Sales Response Rates
Overview

2. Benefit
• The Value of an Integrated Contact Centre
– Complete peace of mind – toll-free number, mobile phone calls, web, email and
SMS fully covered
– Polite, trained response cell team increases customer satisfaction
– Every customer query is answered in 24 hours
– As projects increase, call load is handled professionally and efficiently
– You can monitor the entire activity sitting at your desk with our online panel
– Net benefit: 35% - 50% increase in sales conversion due to proper response
– Successful sales conversions: Upto and additional 400 units per month
Teleshoppe Enterprise Client

3. Today’s scenario
Your customer queries go to multiple places
BSNL toll free
SMS
Office reception number
Short code
phones
(BSNL/MTNL numbers only)
Brokers calls
Email queries
Projects & other
promotions
Enquiry from
Corporate Website Queries from
specific project websites
Teleshoppe Enterprise Client

4. Our solution
Office reception Nationwide toll SMS
phones free number Short code
Email queries Brokers calls
Projects & other
Enquiry from promotions Queries from
Corporate Website specific project websites
(99Acres.com, iProperty.com)
Enterprise Client- Sales and Marketing Team
Teleshoppe Enterprise Client

5. Teleshoppe’s proprietary Client Management
System (CMS) – how it works
Customer Contact Date & Time City
Name Number
(1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi
(2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI
(3)
(4)
Hi ! You had called us last
Welcome to week about payment
Enterprise options….would you like to
Client…would you speak to a specialist ?
like to register your
site visit ?
Teleshoppe Enterprise Client

6. Client Management System
Unified Customer Interactions
• Toll-Free number + Call Management System
– Handle enquiries
– Lock-in customer/site visits
– Confirm deliveries and provide customer support
• SMS +email +web queries
– Receive customer queries 24/7
– Customer gets automated replies
– You get customer’s details
• Lock-In Interaction Gateway
– Enter ALL customer details
– CONFIRM the appointment (leave Nothing pending!)
– Collection calls - Accept cheque/drafts/PO’s and all other payments
• Interaction management software
– Updates and reminds customers previous interactions
– Manages billing reminders for both broker and customer
– Sends status to customer and to you
• Mobile and eDM push platform
– New product updates automatically scheduled – e.g., GC Grand every Sunday
• Outbound promotions - nationwide database
– 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city…….
Teleshoppe Enterprise Client

7. Campaign Control Panel – what you see
Teleshoppe Enterprise Client

8. Our volume plan
150 in-calls
per day 20 SMS per
day
Direct mobile Nationwide toll SMS
numbers 50 emails free number Short code
200 in-calls per day
per day Email queries Brokers calls 50 broker
calls per day
Projects & other
Enquiry from promotions
Queries from
Corporate Website 2 ongoing
specific project websites
promotions
25 emails per 15 emails per
day site per day
Combined load = 700
responses per day
CMS is designed to handle 100,000 queries per month
Teleshoppe Enterprise Client

9. Lead Generation
Database
selection and
Select target numbers from our 32 lakh proprietary customer
targeting
database (all India)
Broadcast eDM with Broadcast SMS with Response
“CLICK HERE” links “REPLY YES” link capture via eDM
(electronic Data
Mailer)
Call confirmed customers from our in-house Response Cell and
confirm date/location for test drive Mobile
Platform
promotions
Give the marketing team the Inform nearest dealer of the Telecalling
Campaign Control Panel customer’s name & contact
and Response
(CcP) with online MIS to confirm test drive
Management
Teleshoppe Enterprise Client

10. Our mission
Our mission is to make your brand impossible to forget !!!
S V Mobile Teleshoppe Private Limited
SMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com
RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017
+91 98103.03105 | saikat@teleshoppe.com
Teleshoppe Enterprise Client

11. Our Credentials
India’s best brands have trusted us:
• Baksons • Hero MindMine
Homoeopathy • Ricoh
• Western Union • Payworld
Money Transfer • LifeCell India
• DHL • Jaypee Group
• P T Education • Bethel Church
• AHA – Air Hostess • Delhi Public
Academy School
• Xerox India • Central Cargo
• Pentair Water Packers and
• Telebrands (as Movers
seen on TV) • Anupam Sinks
• HelpAge India • M-Tech Developers
• VLCC Healthcare • IndiaRace.com
• Women’s Era • Career Launcher
• Competition • PeopleHealth.in
Success Review • Amrapali
• Agrawal Packers Developers
and Movers • Mangal Keshav
• FairDeal Packers • AirTel - BizConnect
and Movers
• Vodafone -
• Goel Packers and CampusConnect
Movers
Teleshoppe Enterprise Client

12. Examples
Web
Toll-Free
SMS
E-Mail
Teleshoppe Enterprise Client

13. Examples
c
Teleshoppe Enterprise Client

14. Examples
Teleshoppe Enterprise Client

15. Examples
Teleshoppe Enterprise Client