Connections Customer Use Cases Summary

Lotus Connections Customer Use Cases ,[object Object]

Lotus Connections Bridges People and Information Over 320,000 IBMers work in a highly global and mobile environment. They suffer from information overload in their jobs yet lack visibility to identify overlap, related work, and expertise within IBM. Challenge ,[object Object],[object Object],[object Object],Business Value Lotus Connections was born from IBM’s own need to address these challenges. IBMers can search for others based on skills, geography & more. They can identify related people, projects, & expertise as well as find & track current topics or experts. They can also work collaboratively in informal & reusable activities. Finally, they can reduce global boundaries & discover colleagues in Communities. Solution

Lotus Connections Drives Innovative Product Development In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models. Challenge ,[object Object],[object Object],[object Object],Business Value Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services. Solution Global Telecommunications Firm

Lotus Connections Drives Employee Productivity Needed a faster way for individuals to find each other and the information they need to collaborate, innovate, and meet business objectives Challenge ,[object Object],[object Object],[object Object],Business Value Piloted Unified Workplace, a set of highly integrated team collaboration and social computing tools and templates that make it easy for individuals to find the right people and information Solution Global Diversified Technology Company

Lotus Connections Accelerates Project Execution Needed to improve productivity when working with contractors and partners across the US on education curriculums. Challenge ,[object Object],[object Object],[object Object],Business Value Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects. Solution Small Non-Profit Arts Organization

Lotus Connections Helps Deliver Expertise To Customers No easy way to find, learn from and work with experts across the company Re-inventing the wheel again and again Challenge ,[object Object],[object Object],[object Object],Business Value Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster Solution Global Financial Services Firm

Lotus Connections Improves Call Center Productivity Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams Challenge ,[object Object],[object Object],[object Object],Business Value Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff. Solution Network and Communications Provider

Lotus Connections Drives Cross-Organizational Collaboration Professional Services companies rely on the strength of their intellectual capital and collaborative capabilities of their employees. This firm was looking for tools that foster innovation and improve organizational collaboration. Challenge ,[object Object],[object Object],[object Object],Business Value Positioned a long term messaging and collaboration strategy which included Connections, Notes 8 and Expeditor. Solution focused on placing more power and independence for each employee to accomplish their tasks and improve participation in the creative process throughout the organization. Solution Global Accounting & Consulting Firm

Lotus Connections Links Employees of a Global Manufacturer Global manufacturer couldn’t easily find expertise and people across business functions. Company was also burdened with a costly, custom coded employee directory which was difficult to enhance. Challenge ,[object Object],[object Object],Business Value Deploying a solution which will use the profiles and social bookmarking services of Lotus Connections to improve the identification of experts and critical business content regardless of geography, business function, or management chain. Solution Global Automobile Manufacturer

Lotus Connections Breaks Down Organization Barriers In order to improve knowledge sharing, innovation & integrate consortium operations, they needed to break the email barrier & find a better way to collaborate & innovate across consortium member organizations. Challenge ,[object Object],[object Object],[object Object],Business Value Deployed a collaboration and innovation environment that utilizes the social software services of Lotus Connections to include technical, strategy, and advisory communities of consortium members from a diverse set of government and industry organizations. Solution Global Defense Industry Consortium

Lotus Connections Captures Critical Expertise Due to an increase in retiring employees, they needed a better way to capture mission critical knowledge from experts and improve efficiency with both internal and outside agencies. Challenge ,[object Object],[object Object],[object Object],Business Value Deployed a collaboration and innovation environment that utilizes the social software services of Lotus Connections to include communities of employees, customers and partners associated with USA federal government agencies. Solution Consortium of US federal agencies

Connections Customer Use Cases Summary

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Connections Customer Use Cases Summary