1. Consumer e-Health : A new era of listening
Acceleration and Tipping Points, ONC Meeting, 11/17/11
Ted Eytan, MD MS MPH โข Kaiser Permanente โข The Permanente Federation โข twitter: tedeytan
ยฉ 2011 The Permanente Federation, LLC
Thursday, November 17, 11 1
7. 3.7 million members connected, via kp.org
4,000,000 members
2,000,000 members
2003 2005
2007 2009 6/2011
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8. and 350,000 Caregivers , too
Parents and Children acting on behalf of loved ones
350,000 caregivers
275,000 caregivers
2010 200,000 caregivers
8/2011
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9. Listening, 2011
ยง๏ง8.3 million secure emails sent
ยง๏ง20 million test results viewed
ยง๏ง45 million clinical telephone calls
ยง๏งTweeting @KPMemberservice
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10. โBefore, health care was
something that happened at a
hospital. Now I can own it.โ
โIโd be up a creekโฆ.โ
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11. Better care: Blood pressure controlled
85%
KP member
73%
US 90th %
60%
2005 2006 2007 2008
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12. Better care: Blood pressure controlled
Significant? How 85%
about p<0.0001 + email
73%
US 90th %
60%
2005 2006 2007 2008
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