2. Methodology
1010 voters aged 21 and above were interviewed via telephone
The survey respondents in all states across Peninsular Malaysia
Voters were selected through random stratified sampling method along the
lines of ethnicity, gender, age and state.
Survey margin of error estimated at ±3.08%
The survey was conducted between 22nd June and 29th June 2012
Note: Total percentages presented may or may not add up to 100% due to rounding up of figures.
Page 2
3. Respondent Profile
Ethnicity Gender Occupation
Malay Chinese Indian Male Female Government/GLC 10
9
Private 27
Self employed 18
32 50 50 Homemaker 23
59
Retired 14
Students/Unemployed 8
Internet Access Age Household income (RM)
With internet access
Without internet access 21-30 25 1,500 24
Refuse
31-40 25 1,501 - 3,000 30
40 41-50 17 3,001 - 5,000 20
60
51-60 16 > 5,000 19
> 60 17 Refuse/Unsure 7
Page 3
4. Respondent Profile (Continued)
Religion Voting Status Education Level
Muslim Non-Muslim Every Every other Never voted
election election before No formal education 1
20 Primary school 13
41 8 Secondary school 49
59
72 Diploma & equivalent 18
Degree and above 19
Setting Region State
Perlis 1
Urban Rural Northern 18 Kedah 9
Pulau Pinang 8
Perak 13
Central 38 Selangor 17
38 KL 8
Kelantan 8
Eastern 21 Terengganu 6
63 Pahang 7
Southern 24 N.Sembilan 5
Melaka 4
Johor 14
Page 4
6. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Direction of the Country
In general, slightly over half of the respondents were optimistic towards the direction
of the country.
Strongly to right direction Strongly to the wrong direction Unsure
Somewhat to the right direction Somewhat to the wrong direction Refuse
1%
8% 14%
7%
37% 54%
Wrong Direction Right Direction
30%
40%
Q: Do you feel things in this country are going in the right direction, or do you feel things have gotten on the wrong
track?
Page 6
7. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Direction of the Country
Ethnicity Gender / Setting Age Groups
Right direction Wrong direction Right direction Wrong direction Right direction Wrong direction
80 80 80
60 67 60 60
58 60 58 61 62
40 54 54 53 40 51 51 40 50
40 40 41 40 42 43
37 34 35 33
20 27 31 20 30 20 30
0 0 0
Overall Malay Chinese Indian Male Female Urban Rural 21-30 31-40 41-50 51-60 > 60
Occupation Household income (RM) Region
Right direction Wrong direction Right direction Wrong direction Right direction Wrong direction
80 80 80
60 60 60
65 63 64
59 57 56
40 50 40 48 43 53 40 52
47 42 46
37 37 39 40 35
20 31 34 20 30 33 20 31
0 0 0
Gov/ GLC Private Self *Not formally < 1,500 1,501- 3,000- > 5,000
employed/ employed
Northern Central Eastern Southern
Business 3,000 5,000
* Homemaker, Retired, Students, Unemployed
Q: Do you feel things in this country are going in the right direction, or do you feel things have gotten on the wrong
track?
Page 7
8. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Direction of the Country
54% 37%
RIGHT DIRECTION (n=549) WRONG DIRECTION (n=370)
Price hike/inflation/rising cost of
Economy turns better 22% living 17%
Quality of national leadership
11% Political instability in general 11%
(positive)
Peaceful condition in the Crime & public safety in general
10% (eg. rob, snatch, rape) 7%
country/state
Rapid or good Unfavourable economic
development/good condition of 10% condition in general 7%
infrastructure
Help From Government (e.g
6% Corruption in general 7%
Finance, BR1M)
Q: What is the reason for you to say so?
Page 8
9. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Direction of the Country
Right versus Wrong direction
Right Direction Wrong Direction
70%
60% 58% 58%
55% 56% 55%
54% 54% 53% 54%
52% 52% 52% 52%
50%
50% 46% 47% 46%
45%
42%
45%
40%
41% 40%
36% 36% 36% 37% 36% 37%
34% 34% 34%
30% 33% 32% 32%
31% 30%
29%
27%
20%
10%
0% Oct 08 May 09 Jul 09 Aug 09 Sept 09 Dec 09 Jan 10 Mar 10 May 10 Nov 10 Feb 11 May 11 Aug 11 Oct 11 Dec 11 Feb 12 Apr 12 May 12 June 12
Q: Do you feel things in this country are going in the right direction, or do you feel things have gotten on the wrong
track?
Page 9
10. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Direction of the Country
Right direction across Ethnicity
Right Direction Malay Chinese Indian
80%
71% 71%
68% 69% 69%
70% 66% 67% 66% 66% 67% 67%
64% 65% 64%
70%
61% 67% 66%
59% 59% 64% 59%
60% 57% 64% 63% 58% 56%
56% 55%
61% 54% 54% 54%
52% 52% 52% 52% 58% 58% 58%
54% 50% 56%
54% 53% 55%
50% 46%
47% 46% 53%
45%
43% 48%
46%
40% 42%
41%
38%
30% 33% 32% 32%
30% 31% 31%
27% 27% 27% 28%
26%
20% 22% 22% 22%
21% 21%
17% 18%
16%
10%
0% Oct 08 May 09 Jul 09 Aug 09 Sept 09 Dec 09 Jan 10 Mar 10 May 10 Nov 10 Feb 11 May 11 Aug 11 Oct 11 Dec 11 Feb 12 Apr 12 May 12 June 12
Q: Do you feel things in this country are going in the right direction, or do you feel things have gotten on the wrong
track?
Page 10
12. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Top Issues
Number one problem facing people in this country today
1 2 3
Economic Issues (39%) Social Problems/ Crime (12%) Political instability in general (8%)
•Price hike/inflation/rising cost of living (22%) •Crime & public safety in general (eg. robberies, •Political instability in general (4% )
•Low wages and uneven salaries between snatch, rape) (5%) •Quality of national leadership (2% )
private and government sector (8%) •Social problems among youth (4% ) •Quality of politicians - attitude/working
•Lack of employment •Drug abuse (1%) behavior (1%)
opportunities/Unemployment (4%) •Society social problems (1%) •Internal bickering in parties (eg. MCA-MCA,
•Unfavorable economic condition in general (4%) •Moral decline (1%) PAS-PAS) (<1% )
•Lack of job/business opportunities for own race •Illegal foreigner [PATI] (1%) •Lack of political understanding (<1% )
(< 1%) •Mat rempit/illegal racing (<1%) •Lack of transparency (<1% )
4 5 6
Racial (7%) Corruption in general (2%) Others
•Racial inequality (3%) •Corruption in general (2%) •Education systems (2%)
•Lack of unity among Malaysians/Worse •Corruption among politicians/leaders (<1%) •Poverty in general (2%)
ethnic relations (2%) •Corruption among government officials (eg: •LYNAS and BERSIH Issues (2%)
•Favouritism of establishment towards other polis) (<1%) •Development and infrastructures (1%)
races (1%) Neglecting religion/religious teachings (1%)
•Malays are not united (1% )
Q: Being as specific as you can, what is the number one problem facing people in this country today?
Page 12
13. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Top Issues
2012
50%
Crime & social problems 46%
Racial issues 44%
Economic concerns
39%
40% Political issues 38%
Quality of leadership 36%
32% 33%
32%
31% 30%
30% 28%
26%
25%
23% 22%
21%
20%
20% 18% 18% 18% 18%
15% 15% 17% 15% 15% 15% 15%
14%
16% 12% 12%
11%
10% 10% 9% 10% 9%
9% 8%
10% 8% 8%
7% 7% 7% 8%
6% 6%
5% 5% 5% 5% 5%
5% 4% 4%
2% 2% 4% 3% 3% 7%
2% 2% 6%
1%
4% 3% 3% 2% 1% 2% 2% 2%
0% Mar 09 May 09 Jul 09 Sept 09 Dec 09 Nov 10 Feb 11 May 11 Aug 11 Oct 11 Dec 11 Feb 12 Apr 12 May 12 June 12
Q: Being as specific as you can, what is the number one problem facing people in this country today?
Page 13
14. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Expectation on Federal Government
Issues that need attention from the Federal Government
50% 47%
First issue Second issue Total
41%
40%
30% 29%
22%
21%
20%
17% 16%
16% 14%
13% 12%
12% 12%
11%
9% 10%
10% 8%
6% 7%
6% 5%
6%
5% 4%
3% 3% 3% 3%
2% 1%
0% Fighting Fighting inflation Improve on the Provide Expand public Improving Improve judicial Environmental Bring in foreign Improve on
corruption police and affordable infrastructure in government independence protection investment media freedom
security service housing scheme rural areas efficiency
to people
Q: From the following, please choose two (2) issues which you think need attention from the Federal government.
Page 14
15. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Expectation on Federal Government
Top 5 issues that need attention from the Federal Government.
70
Fighting Corruption Fighting Inflation Fight crime & improve public
50 50 safety
60
60 40 40
32
29
30 25 23 30
23
22 21 22
49 20 20 16 15
50 47
46
44 10 10
40 0 0
Dec Feb Apr May June Dec Feb Apr May June
2011 2012 2012 2012 2012 2011 2012 2012 2012 2012
30 Expand public infrastructure in
Provide affordable housing
50 50 rural areas
40 40
20
30 30
20 21 21 19
20 20
18 16
14 14
10 10 9
10 10
0 0
Dec Feb Apr May June Dec Feb Apr May June
0 2011 2012 2012 2012 2012 2011 2012 2012 2012 2012
Dec 2011 Feb 2012 Apr 2012 May 2012 June 2012
Q: From the following, please choose two (2) issues which you think need attention from the Federal government.
Page 15
17. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Performance of the Prime Minister
Very satisfied Very dissatisfied Unsure
Somewhat satisfied Somewhat dissatisfied Refuse
5% 2%
9% 22%
28% 64%
Dissatisfied Satisfied
19%
42%
Q: How satisfied or dissatisfied are you with the performance of Najib Tun Razak as Prime Minister?
Page 17
18. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Performance of the Prime Minister
Ethnicity Gender / Setting Age Groups
Satisfied Dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied
80 80 80
75 73 71
60 69 60 67 60 69
64 62 61 61 63
59
40 40 40
42 44
20 20 32 33 20 32 32 29
28 25
21 23 21 23 22
0 0 0
Overall Malay Chinese Indian Male Female Urban Rural 21-30 31-40 41-50 51-60 > 60
Occupation Household income (RM) Region
Satisfied Dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied
80 80 80
60 74 60 74 60 72
63 68 67 68
57 62 57 58 60
40 40 40
21 38
20 36 31 33 32 32
20 20
21 24 25 25 22
0 0 0
Gov/ GLC Private Self *Not formally < 1,500 1,501- 3,000- > 5,000
employed/ employed
Northern Central Eastern Southern
Business 3,000 5,000
* Homemaker, Retired, Students, Unemployed
Q: How satisfied or dissatisfied are you with the performance of Najib Tun Razak as Prime Minister?
Page 18
19. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Performance of the Prime Minister
Satisfaction versus Dissatisfaction
Year 2009 Year 2010 Year 2011 Year 2012
100%
Satisfied Dissatisfied
90%
80%
72% 71%
69% 69% 69% 69%
70% 66% 66% 67% 66%
65% 65% 65% 64%
59%
60% 56%
50% 45%
40%
30%
29% 28%
27% 26% 26%
20% 25% 24% 25%
22% 23% 23% 22% 22% 23%
20% 21%
16%
10%
0% May 09 Jun 09 Jul 09 Sept 09 Dec 09 Mar 10 May 10 Nov 10 Feb 11 May 11 Aug 11 Oct 11 Dec 11 Feb 12 Apr 12 May 12 June 12
Q: How satisfied or dissatisfied are you with the performance of Najib Tun Razak as Prime Minister?
Page 19
20. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Performance of the Prime Minister
Satisfaction level across Ethnicity
Peninsular Malay Chinese Indian
100%
91%
90% 85%
82%
80% 80% 80% 79%
80% 76% 77%
74% 75% 77% 74% 74% 75%
72% 72% 73% 79% 72%
71%
68% 69% 69% 69%
70% 67% 67%
64% 71% 64% 70% 72% 65%
69% 71%
60% 69% 69% 69%
66% 66% 67% 66%
60% 65% 65% 65% 64%
63%
53%
58% 59%
56% 56%
50% 46% 54% 54% 53% 54% 54%
51% 52%
48% 49% 49%
40% 45%
34% 42%
38% 37%
36%
30%
28%
20% 25%
10%
0% Mar 08 May 09 Jun 09 Jul 09 Sept 09 Dec 09 Mar 10 May 10 Nov 10 Feb 11 May 11 Aug 11 Oct 11 Dec 11 Feb 12 Apr 12 May 12 June 12
Q: How satisfied or dissatisfied are you with the performance of Najib Tun Razak as Prime Minister?
Page 20
21. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Perception towards the Government
Happy with the government
Dissatisfied with the government Unsure
Angry with the government Refuse
3%
11%
7%
42%
37%
Q: Some people say they are happy with the government, while others are dissatisfied and others say they are angry?
Which one best describes how you feel?
Page 21
22. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Perception towards the Government
Ethnicity Gender / Setting Age Groups
Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry
80 60 60
56
60 66 49 49 51
40 47 48 40 47 45
58 44 41
40 38 40 38 37 40 38 37
47
42 44 42 32
32 20 20
20 13
0 0 0
Overall Malay Chinese Indian Male Female Urban Rural 21-30 31-40 41-50 51-60 > 60
Occupation Household income (RM) Region
Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry
60 60 60
55 57 54
40 51 47 40 48 49 40 49 51
46 46
40 44 39 41 39 37 37 40
34 32 34 34 34
20 20 20
0 0 0
Gov/ GLC Private Self *Not formally < 1,500 1,501- 3,000- > 5,000
employed/ employed
Northern Central Eastern Southern
Business 3,000 5,000
* Homemaker, Retired, Students, Unemployed
Q: Some people say they are happy with the government, while others are dissatisfied and others say they are angry?
Which one best describes how you feel?
Page 22
23. National Public Opinion Survey
N=1010, 22 - 29 June 2012
Perception towards Government
Perception towards Government across Ethnicity
100 Overall 100 Malay
Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry
80 80 68
64 65
58
60 48 51 48 60
42 41 42 44
39
40 40 29 32
25 26
20 20
0 0
Feb-12 Apr-12 May-12 June-12 Feb-12 April-12 May-12 June-12
100 Chinese 100 Indian
Happy Dissatisfied/ Angry Happy Dissatisfied/ Angry
80 69 69 66 80
65
60 60 50 49 47 46 47
38 42 42
40 40
17 19 18
20 13 20
0 0
Feb-12 April-12 May-12 June-12 Feb-12 April-12 May-12 June-12
Q: Some people say they are happy with the Government while others are dissatisfied and others say they are angry?
Which one best describes how you feel?
Page 23
