IT Agility: The Phenomenology of Virtualization, Consumerization, and Organizational Change
1. Ted Love - IT Agility
IT Agility: The Phenomenology of
Virtualization, Consumerization, and Organizational Change
Theodore Love
Director of Technology
Phoenix Central School District
@ted_love
2. Ted Love - IT Agility
THOUGHT EXPERIMENT
• Shareholders decide that your
organization has been significantly falling
behind the competition and that the entire
business will have to be conducted
differently in the future in order to be
competitive
• The product will be created to new
standards within one year
• The new evaluation system will give each
employee a score out of 100 points –
based 60% on a 99 criterion rubric and
40% on the measurable profitability
added to the product by the employee
• The budget will be reduced, and
employment cuts will be made
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3. Ted Love - IT Agility
How should IT respond?
• Lead?
• Follow?
• Get out of the way?
• What would you have done
differently leading up to these
events?
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4. Ted Love - IT Agility
New York was awarded $700 million in funding from the
Federal Education Department’s “Race to the Top” in return
for: http://www.engageny.org
• New statewide curriculum based on the Common Core
standards
• Districts will create and administer Common Interim
Assessments (CIA) for Data Driven Instruction (DDI) and
http://www.corestandards.org
teachers will measure annual Student Learning Objectives
(SLO)
• New computer-based assessments from the Partnership for
Assessment of Readiness for College and Careers http://www.parcconline.org
(PARCC)
• NYSED is creating an Instructional Reporting and
Improvement System (IRIS) Education Data Portal (EDP)
• Revised Annual Professional Performance Review for
teachers (APPR)
• Fund school turnaround for the poorest performing schools Creative Commons Attribute:
http://www.flickr.com/photos/bruceclay/
5. Ted Love - IT Agility
Fundamental Belief #1
I believe that the biggest revolution of public education
since the formation of the central school district (1925)
is about to take place and that technology will play a
crucial role.
6. Ted Love - IT Agility
Fundamental Belief #2
I believe that IT teams can simultaneously meet and
exceed the ever increasing demands of our end-users
and do so in a way that is simpler and more efficient to
manage and maintain.
7. Ted Love - IT Agility
Phoenix Central School District 2009-present
Reduced IT staff
Reduced equipment and supplies budgets
Increased IT department responsibilities
Increased # of teacher and student workstations
Reduced power consumption
8. Ted Love - IT Agility
One Step at a Time
Capital Project (09,10) Application Virtualization
(ongoing)
Network redesign (09)
Virtual Desktops VDI (11)
Thin clients (09,12)
Server Virtualization (09,11)
Novell -> Microsoft (09)
User Profile Virtualization (11)
Remote Desktop Session
Host (RDSH) (09,10) Disaster Recovery (12)
Storage Area Network (09,11) WiFi (12)
9. Ted Love - IT Agility
“…we’re not VDI haters. We actually love VDI!
(Seriously!) What we don’t like is when VDI gets a
bad name when it fails because people try to use it
for the wrong reasons.” (83)
“If you look at the commonalities of why people
choose to use desktop virtualization you see that
they’re not trying to replace Windows and they’re
not trying to virtualize 100% of their desktops. That
means the even in the companies that have chosen
to implement desktop virtualization, there are still a
lot of traditional, physical Windows-based desktop
and laptops in their environment.” (132-133)
– Brian Madden
10. Ted Love - IT Agility
Goals for Phoenix Desktop Virtualization
Centralize management of desktops
Reduce footprint by having a lightweight end device
Consolidate and share compute resources
Benefit: flexibility of user device agnosticism
11. Ted Love - IT Agility
Effects of Desktop Virtualization
Desktop technicians become desktop architects
Better desktop management benefits all desktops (physical and
virtual)
Percentage of logged technician time spent on troubleshooting
went from 29.7% to 7.4% over five years
14. Ted Love - IT Agility
"U.S. public schools have been largely impervious to the productivity
gains that other sectors have realized from technology, for two main
reasons. First, until recently, they hadn't widely adopted technology:
Education ranked dead last, a 2002 Commerce Department study
reported, in deployment of technology relative to number of
employees. Second, when technology was deployed, it wasn't being
used to do anything different - a problem many industries have long
since confronted and resolved.“ Harvard Business Review, March 2012
15. Ted Love - IT Agility
• School of One in NYC gives each child an
individualized daily scheduled called their
"playlist“
• By October 2011 Khan Academy had 2600
videos and sees 39 million pageviews and 3.5
million unique visitors per month
(http://techcrunch.com/2011/10/19/khan-academy-triples-unique-users-to-3-5-million))
• Blackboard purchased by an investor group last
July for $1.64 billion
• The Software and Information Industry
Association (SIIA) and consultant John
Richards of cs4ed consulting estimated that the
edtech software market size is at approximately
$7.5 billion
(http://www.fastcoexist.com/1678918/marc-andreessen-on-the-potential-
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promises-of-edtech-investments) http://www.flickr.com/photos/jodiejaye
16. Ted Love - IT Agility
@ASUSkySong Education Innovation Summit
April 16-18, 2012
17. Ted Love - IT Agility
#novaedu at Microsoft – Reston, VA
June 1-3, 2012
18. Ted Love - IT Agility
New Schools Venture Fund – Aspen Institute
#nsvfsummit
June 12-13, 2012
19. Ted Love - IT Agility
#launchedu at Microsoft – Mountain View, CA
June 12-13, 2012
20. Ted Love - IT Agility
https://docs.google.com/spreadsheet/ccc?key=
0Aj0vmJwi1Vq3dE9LX1M5MnFyTXhyZXFTZDY1bDZrZ0E
21. Ted Love - IT Agility
Education is going to look different and be delivered
differently.
Who is working with Principals and Superintendents
to navigate?
To be effective at the local level will require an IT team
who can operate with the agility to adapt and survive
within the fast pace of rapid change
OR… be outsourced entirely
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22. Ted Love - IT Agility
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