2. Learning Objectives
• Discuss the nurse’s role in advocating for a work
environment that enhances work processes, patient safety
and improved care delivery.
• Identify specific design features and best practices that
have demonstrated outcomes in improving organizational
performance, patient outcomes and provider experiences.
• Explore how patient care philosophies and care models
should influence design and operational change.
• Discuss future trend in healthcare and how we can
improve intentional alignment between architecture and
patient care delivery.
3. History of Nursing
The Past
• Florence
Nightingale
• Notes on Nursing
• Environment
4. History of Nursing
My History
• 1984 - Vanderbilt
University School
of Nursing
• 8 Hour Shifts
• Semi-private
Rooms
• Centralized Model
7. Healthcare Architects
Role
• Form follows
function
• Adapt and React
• What does the
future hold?
8. Adapted from: Healthcare Leadership White Paper Series, 1 of 5, “The Business Case for Building Better Hospitals Through Evidence Based
Design” by Blair L.Sadler, Jennifer DuBose, and Craig Zimring.
Design Intervention Quality and Business Case
Decrease infection, Increase Privacy, Increase
Build Single Rooms
Capacity, Increase Patient Satisfaction
Increase Patient and Family Satisfaction, Reduce
Provide Space for Family Overnight
Family Stress
Build Larger Bathrooms Reduce Falls, Reduce Staff Back Injury
Install HEPA Filters throughout patient care
Reduce airborne - caused infections
areas
Install hand washing sinks at each bedside Reduce Infection
Install ceiling mounted lifts Reduce back injury
Reduce patient and staff stress, reduce patient
Reduce Noise
sleep deprivation, increase patient satisfaction
Reduce patient stress, reduce patient pain and
Use music for positive distraction
medication use
Access to natural light in patient and staff Reduce patient anxiety and depression, reduce
areas length of stay, increase staff satisfaction
Use artwork and virtual-reality images to Reduce patient and staff stress, reduce patient
provide positive distraction pain and medication use
Build decentralized nursing stations Increase staff time spent on direct patient care
Reduce staff time spent giving directions,
Include effective way finding systems
reduced patient and family stress.
14. HCAHPS MEASURES
Composite Measures
• Communicate with Nurses
• Communicate with Doctors
• Responsiveness of Hospital Staff
• Pain Management
• Communication about Medications
Individual Items
• Cleanliness of the Hospital Environment
• Quietness of the Hospital Environment
Global Items
• Overall Hospital Rating
• Recommend the Hospital
15. HCAHPS MEASURES
Composite Measures
• Communicate with Nurses
• Communicate with Doctors
• Responsiveness of Hospital Staff
• Pain Management
• Communication about Medications
Individual Items
• Cleanliness of the Hospital Environment
• Quietness of the Hospital Environment
Global Items
• Overall Hospital Rating
• Recommend the Hospital
16. HCAHPS MEASURES
Composite Measures
• Communicate with Nurses
• Communicate with Doctors
• Responsiveness of Hospital Staff
• Pain Management
• Communication about Medications
Individual Items
• Cleanliness of the Hospital Environment
• Quietness of the Hospital Environment
Global Items
• Overall Hospital Rating
• Recommend the Hospital
17. HCAHPS MEASURES
Composite Measures
• Communicate with Nurses
• Communicate with Doctors
• Responsiveness of Hospital Staff
• Pain Management
• Communication about Medications
Individual Items
• Cleanliness of the Hospital Environment
• Quietness of the Hospital Environment
Global Items
• Overall Hospital Rating
• Recommend the Hospital
20. Don’t Lose Focus
• Satisfaction is highly subjective. What
matters a great deal to one patient may
not be as relevant to another.
• Hospitals don’t have to reinvent their
process - Common sense changes can
be transformative.
• HCAHPS by itself doesn't ask about
privacy, emotional support, shared
decision making or coordination of care.
But it fulfills CMS's vision to be a short
set of measures to make comparisons
between hospitals. It wasn't designed to
be a quality improvement tool by itself.
• Technology ahead of Practice
Transformation
• Quality and Safety Measures
21. Don’t Lose Focus
• Satisfaction is highly subjective. What
matters a great deal to one patient may
not be as relevant to another.
• Hospitals don’t have to reinvent their
process - Common sense changes can
be transformative.
• HCAHPS by itself doesn't ask about
privacy, emotional support, shared
decision making or coordination of care.
But it fulfills CMS's vision to be a short
set of measures to make comparisons
between hospitals. It wasn't designed to
be a quality improvement tool by itself.
• Technology ahead of Practice Human Touch
Transformation
• Quality and Safety Measures
23. NURSES HOLD THE KEY
• Listening
• Touching
• Empathy
• Caring
• Compassion
24. Influences Driving
Design
• Evidence Based Design
• The Patient- Family
Experience
• Quality Improvement
Initiatives
• Operational Efficiencies
• Government Regulations
25. Influences Driving
Design
• Evidence Based Design
• The Patient- Family
Experience
• Quality Improvement
Initiatives
• Operational Efficiencies
• Government Regulations
Nurse - Patient Relationship
26. The Value of Clinical
Input
• Understanding the goals and objectives
of the care delivery model
• Provide insight about staffing ratios,
skill mix, equipment needs and
technology needs.
• Regulatory Knowledge - HIPAA,
JCAHO, IHI, AHRQ, CME and the
CDC.
• Identify opportunities to enhance the
work processes
27. The Value of Clinical
Input
• Understanding the goals and objectives
of the care delivery model
• Provide insight about staffing ratios,
skill mix, equipment needs and
technology needs.
• Regulatory Knowledge - HIPAA,
JCAHO, IHI, AHRQ, CME and the
CDC.
• Identify opportunities to enhance the
work processes
28. The Value of Clinical
Input
• Understanding the goals and objectives
of the care delivery model
• Provide insight about staffing ratios,
skill mix, equipment needs and
technology needs.
• Regulatory Knowledge - HIPAA,
JCAHO, IHI, AHRQ, CME and the
CDC.
• Identify opportunities to enhance the
work processes
29. The Value of Clinical
Input
• Understanding the goals and objectives
of the care delivery model
• Provide insight about staffing ratios,
skill mix, equipment needs and
technology needs.
• Regulatory Knowledge - HIPAA,
JCAHO, IHI, AHRQ, CME and the
CDC.
• Identify opportunities to enhance the
work processes
30. The Value of Clinical
Input
• Understanding the goals and objectives
of the care delivery model
• Provide insight about staffing ratios,
skill mix, equipment needs and
technology needs.
• Regulatory Knowledge - HIPAA,
JCAHO, IHI, AHRQ, CME and the
CDC.
• Identify opportunities to enhance the
work processes
31. Nurse Leaders in
Healthcare Design
NIHD is a professional organization formed to promote healthcare design standards, promote
inclusion of nurses in healthcare design, provide educational programs for its members, and
disseminate new ideas for all areas of health care design. NIHD promotes collaborative and
interdisciplinary educational training to all disciplines within the healthcare community and
construction community.
32. Nurse Leaders in
Healthcare Design
Research Committee - Terri Zborowsky
Education Committee - Joyce Durham
Membership Committee - Daina Pitzenberger
Industry Partner Committee - Kim Denty
www.nursingihd.com
33. Healthcare Design
Nurse Roles
• Architect Firms • Facility Planning
Office
• Engineering Firms
• Director of
• Construction Operations and
Company Facility
• Furniture Company Management
• Equipment • Project Manager
Company • Transition Officer
34. Jan Stichler
Sandie Colatrella
Joyce Durham
Marjorie Serrano Maria Posada
Pam Redden and Daina Pitzenberger
Jan Stichler Joyce Benjamin
35. Nurse Participation
is the Key
Moving Forward
Find your clinical champion
Collaborate with facility clinical experts
Support your nurses with an NIHD
membership ($199/year)
38. THANK YOU!!!
Debbie Gregory RN, BSN
dgregory@ssr-inc.com
615-714-6794
The Nursing Institute for Healthcare Design
www.nursingihd.com
Notas do Editor
Thank you for the opportunity to speak to you today. An audience with Healthcare Specific Architects is a privilege. It is my goal to advocate for the Nurse’s Work Environment and Improve the patient experience and outcomes through improving the delivery of care. On behalf of my nursing colleagues I want to thank you for your commitment to healthcare design and the improved delivery of patient care.\n
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We all know the history of nursing and the focus on the physical environment. Florence Nightingale’s famous “Notes on Nursing” have been the spring board of this discipline. Natural Light, Fresh Air, and infection control measures are all results of the research of Florence.\n
As a young person, I wanted to be a nurse or interior designer. Back then there was No connection between the two disciplines - I chose the healthcare path. I began my career at the VA Hospital in Nashville, TN. I worked med surg, step down, SICU, the OR and recovery room. Things were a bit different back then - the uniforms, the nursing care model, .....\n
Over the years as we have collectively evaluated the design of the healthcare environment changes have evolved...12 hour shift, private rooms, decentralized care. The push to keep the nurse at the bedside has dictated many of these changes.\n
The healthcare landscape continues to change rapidly. With mobile healthcare, Computerized Charting and\nThe thing that hasn’t changed over the years is the heart of the nurse. The core values of touch, nurture, etc. Nurse are still the key to the patient’s experience.\n
As a healthcare architect you are committed and focused on the “form follows function” philosophy. This is second nature to you. Over the years you have had to react and respond to the changes within healthcare. Although you are not a healthcare professional, everything that affects healthcare professionals - affects you. You must proactively be poised to adapt and rethink the design of the healthcare environment.\n
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The focus on the future of healthcare design must involve optimizing the nurses work environment in harmony with the operational design. We know that nurses walk an averageA mismatch between the physical transformation of inpatient units over time and the clinical processes that it supports has contributed to the nonproductive use of nursing time. In a 36-hospital time-motion study, a team from Ascension Health, Kaiser Permanente, and Purdue University found that the average total walking conducted by nurses ranges between 2.4 and 3.4 miles on a 10-hour day shift, and 1.3 and 3.3 miles on a 10-hour night shift. That translates to a higher extreme of about 4 miles on a 12-hour shift. These figures confirm some other studies that found similar long walking time for nurses.\n
Today’s healthcare landscape is in continuous flux. Government regulations are driving the management of our health information. Hospitals are very distracted today with the implementation of Epic, Cerner and others. You probably can’t get your clients to focus on the design projects because they are so distracted with their Cerner or Epic “go live”. Now we are going to focus our attention on Patient Satisfaction Scores. Different patient care philosophies drive the focus of the care delivery and the healing environment. \n
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Terri Zborowsky - AECOM\nJoyce Durham - Health Strategies and Solutions\nDaina Pitzenberger - Linbeck Construction\nKim Denty - Duke Medical Center\n
Nurses are the best at work arounds - \nPieces of paper for organization and notes\nWe at NIHD are committed to educate nurses to come to the table ready to have meaningful discussions and innovative ideas\nBe strategic and intentional about clinical participation\nNew level of collaboration and perspective\n