Tealeaf Brings Mobile Customer Experience to the Forefront

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Tealeaf, an IBM Company

Tecnologia Negócios

CX Mobile – Experience Your Customer
March 28, 2012

Follow us @tealeaf

© 1999 - 2012 Tealeaf Technology, Inc. All Rights Reserved. Confidential and Proprietary.

News: Tealeaf CX Mobile

Tealeaf Brings Mobile Customer
Experience to the Forefront

Powerful and complete customer
experience analytics for mobile – mobile
web, apps and hybrid apps, HTML 5 –
gives companies the ability to see mobile
experiences through the eyes
of every customer.

To read the complete news release, click here.

1

Mobile adoption and expectations skyrocket

2

Mobile Displacing Desktops

› Mobile devices will outnumber humans in 2012 1

› By 2014, mobile will exceed desktop internet usage 2

› Mobile transactions are expected to exceed $1T by 2015 3

› 85% of consumers expect the experience on a mobile
device to be better than using a desktop computer 4

(1) Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, (3) Yankee Group, “The Mobile Money Forecast”
2011–2016 (4) Tealeaf and Harris Interactive Mobile Transaction Survey
(2) Mary Meeker’s “State of the Internet” report

To read the complete news release, click here.

3

To thrive, companies must deliver
customer-centric mobile experiences

4

“Today, mobile offerings must be both fully
transactional and support the customer's end-to-end
experience.”
Forrester Research

5

The only way to truly meet customer expectations is to see the
mobile experience through the eyes of the customer

6

Tealeaf Announces CX Mobile

Tealeaf CX Mobile is
the only complete
customer experience
analytics solution that
supports mobile web,
native and hybrid apps,
HTML 5

To read the complete news release, click here.
7

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Tealeaf Brings Mobile Customer Experience to the Forefront

2. News: Tealeaf CX Mobile Tealeaf Brings Mobile Customer Experience to the Forefront Powerful and complete customer experience analytics for mobile – mobile web, apps and hybrid apps, HTML 5 – gives companies the ability to see mobile experiences through the eyes of every customer. To read the complete news release, click here. 1

3. Mobile adoption and expectations skyrocket 2

4. Mobile Displacing Desktops › Mobile devices will outnumber humans in 2012 1 › By 2014, mobile will exceed desktop internet usage 2 › Mobile transactions are expected to exceed $1T by 2015 3 › 85% of consumers expect the experience on a mobile device to be better than using a desktop computer 4 (1) Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, (3) Yankee Group, “The Mobile Money Forecast” 2011–2016 (4) Tealeaf and Harris Interactive Mobile Transaction Survey (2) Mary Meeker’s “State of the Internet” report To read the complete news release, click here. 3

5. To thrive, companies must deliver customer-centric mobile experiences 4

6. “Today, mobile offerings must be both fully transactional and support the customer's end-to-end experience.” Forrester Research 5

7. The only way to truly meet customer expectations is to see the mobile experience through the eyes of the customer 6

8. Tealeaf Announces CX Mobile Tealeaf CX Mobile is the only complete customer experience analytics solution that supports mobile web, native and hybrid apps, HTML 5 To read the complete news release, click here. 7

Tealeaf Brings Mobile Customer Experience to the Forefront

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Tealeaf Brings Mobile Customer Experience to the Forefront