1. On Demand Education Ltd
BUZZIENT ENTERPRISE API

2. Buzzient Open API now online
• http://developers.buzzient.com
– Full Documentation of both the Data API and the
Engagement API
– Testing Console
– Enrol to receive API Key (required for API calls)

3. Data API
• List of Posts
• Specific Posts (Post Id, Author, Source,
Keyword, Filter) sorted by sentiment, date,
limit...

4. Engagement API
• List of Channels (authorised twitter, Facebook
accounts)
• Reply to a Post
• Publish a Post
– Includes Integration Entity for linking to CRM
system

5. Siebel Workflow Example
• Using EAI HTTP Transport
– Calling the Buzzient Open API
– Getting Posts
– Requires API Key
– Output received in JSON format
– Processed and Inserted into Siebel CRM

6. EAI HTTP Transport
• SendReceive Method
– HTTPRequestTemplateURL
– HTTPRequestMethod
• Buzzient Open API responds with Output
including status and timeout / end of data
flags

7. Output of API is in JSON Format
Convert to XML using
Web Service or Business
Service

8. Siebel Operation
Extract data from
PropertySet and
insert into Siebel

9. Summary
• Buzzient Open API makes integrating Buzzient
and Siebel Enterprise CRM easy by allowing
Business Automation Workflow to call the API
through Standard Business Services
• Processing the Response can allow developers
to retrieve information and insert it into Siebel
Enterprise CRM