1. TATYANA SALTOS E.
Kitemarks
ISO 9000

2. ISO 9000
When the European Union launched the
European Free Trade Agreement, in 1992
It was
necessary
To standardize quality requirements for European
countries and the rest of the countries which want to do
business with UE.
The International Organization
for Standarization (IOS) was
set up in 1946, with 91
countries
adopted a series of written
quality standards
And
burned
ISO
FAMILY

3. ISO 9000
What is
ISO 9000?
It is defined as the standards of quality
systems based on the premise that certain
generic features of administrative practices
can be standardized
means a scientific term to standardize quality
Philosophy
behind ISO
9000
In the ISO 9000 series quality
should be built into the systems
and procedures of the
organization.
where
The emphasis is
on prevention
rather than the
cure.

4. Applying ISO 9000 : 2000 to education
ISO 9000:2000 which aim is to educate each member of the organization to
improve quality assurance and performance with eight
principles:
Principle
s of ISO
9000:200
Customer focus base
on know research the
customers’ need and
exceeding the
expectation of them;
also it is necessary to
measure how the
company is doing.
Leadership is an
important value
to make people
chance attitude
and inspired them
to work with
determinate
vision and mission
to succeed
Involvement of people where
staff must use their talent or
abilities for the help the
institution to reach its goal in
order to have innovation and
creativity ideas.
Process
approach
establishes roles,
activities,
functions and
responsibility

5. Principles
of ISO
9000:200
System approach to
management
guarantee clear
procedure, targets
and goals with clear
indicators of
performance.
Continuous
improvement staff
should be training
constantly to incentive
them in order to
demonstrate their
talents
Factual approach to
decision making are
based on update data
and available
information to make
the best alternatives in
favor of the
organization
Mutually benefit supplier
relationships is important
to have a good
communication,
planning project to learn
from expertise for each
other without forgetting
the society groups

6. Investors in People UK
It focuses in recognize organizations, in the United Kingdom, which have skilled and motivated workforce
as the principal element of success.

7. Commitment—an
Investor in People is
focusing in developing
staff to succeed in
reach goals and
objectives.
Planning—an Investor
in People has clear
knowledge of aims
and objectives and
what the staff should to
do to achieve.
Action—an Investor in
People motivate people
to work effective and
efficient to improve its
performance
Evaluation—an
Investor of People
comprehend the
importance to invest in
people with the
purpose to have an
excellence
performance.
IIP has four steps for
developing staff to reach
the organization´s goals.

8. The Deming Prize
In 1951
The Union of Japanese Scientists
established the Deming Aplication Prize,
in recognition of the achievements of
W. Edward Deming on statistical quality
control and friendship with the
Japanese people.

9. The Deming Prize
Deming prize categories
Prizes for
people
Enterprise
Awards
awards for
small
businesses
Deming
Application
Priza
It is an annual award given to
a company that has
achieved distinctive
performance improvements
through the implementation
of control of quality
throughout the organization

10. The Deming Prize
According to JUSE ,
the quality control in
a company
called
Company wide Quality Control (CWQC), is a
quality system to ensure that products and
quality services required by customers, are
designed, produced and supplied
economically, while respecting the principle of
customer orientation and welfare of the public.
The Deming prizes is based on complete quality audit by
outside experts where applicants demonstrated that they
recognize their situations, issues, goals, objectives to set up
forms of improving. Therefore, examiners evaluate the process
to have a better situation.

11. The Malcolm Baldrige National Quality
Award (Unites States)
Ronald Reagan, in 1982, signed a law requiring a
study and a conference on productivity due to
declining productivity in united states
Therefore
The American Productivity and Quality Centre
Sponsors seven lectures in preparation for the
next White House Conference on Productivity.

12. The Malcolm Baldrige National Quality
Award (Unites States)
The final inform about the seven
conferences suggest the implementation
of an award similar to Deming in Japan,
for the companies in USA that faced and
successfully met the requirements to
receive the award annually.

13. The Malcolm Baldrige National Quality
Award (Unites States)
The award is given by The US Commerce Department’s
National Institute of Standards and Technology for
manufacturing, service, and small businesses.
In 1999 created health care and education award based on:
 Results and service
 Trade and professional groups
 Innovative approaches to quality
 Human resources and a customer focus
The importance of sharing information

14. The Malcolm Baldrige National Quality Award (Unites States)
Seven categories where
examines need to evaluate:
Leadership is focused on senior executives guide the
organization, give responsibilities to the public and
practices good citizenships.
Strategic planning are activities to succeed and action
plans
Customer and market focus establishes needs,
requirements and expectations from clients.
Seven categories where
examines need to evaluate:
Information and analysis about management, successful use
of resources, reliable data and information to have a good
organization processes and performance.
Human resource focus is the analysis if the company allow
workforce to demonstrate their skills and follow the same
organization’s objectives
Process management is about production, delivery and
support processes in order to improve constantly.
Business results which are the performance and
improvement in satisfaction, financial and market place,
human resources, supplier and partner performance

15. The Europan Quality Award
It was created by
14 company´s presidents with the aim to motivate the
European organization to develop the total quality
management.
It recognized companies without a determinate size or type of
business; but its objective is to know how organizations
contribute to the society, customer satisfaction, employee
satisfaction, business performance, resources and results.

16. Eight criteria to analysis
Customer
satisfaction is the
perception of
external customers,
direct and indirect.
(20%).
People— is an
important fact to
understand how
management the
staff and worries
about their feelings.
(18%).
Business results are
evaluated if the
companies achieve
its planned business
performance (15%).
Processes are
focused on the
administration of all
the value-added
activities (14%).Policy and strategy
are the vision,
values and
direction, and how
to reach those (8%).
Resources must
administrate a
good utilization and
preservation of
financial,
information and
technological
resources (9%).
Leadership in
changing attitude of
all managers in pro
of the company
towards Total Quality
(10%).
Impact on society is
how the community
perceive the company's
products or services
respect quality of life,
the environment and
preservation of global
resources (6%).

17. Ecuadorian Quality Prize
The Ecuadorian Corporation Total Quality was established in April 1992 as
a Law Society private and nonprofit, with its base in Quito.

18. Ecuadorian
Quality Prize
A rigorous methodology describes processes about 1,000
points; however, winning can obtain at least 500 points.
Competitors are evaluated
under seven parameters
according to the Malcolm
Baldrige model:
 Continuous improvement.
 Qualifying issues of leadership
 Planning
 Customer focus and market information and
analysis
 Development and human resource
management
 Standardization and business results.

19. Winners2004 •Ecarni
(Embutidos
Don Diego)
•Merk
Ecuador.
•General
Motors del
Ecuador SA
•Omnibus BB
Transportes
SA. Winners2005
•Pinturas
Cóndor
Winners2007
•Pinturas
Cóndor SA
•General
Motors