1. Human Capital Baseline
IAOP – CENTRAL AMERICA CHAPTER
GUATEMALA, APRIL 2009
LORI BLACKMAN
ESTUARDO ROBLES
ROGER CONRADO
GVC PARTNERS
INGENIA

2. Motivation
What do we have?
Where do we have it?
What can we offer?
How do we build capacity?
Create awareness and motivate discussion

3. Challenges
Lack of information – public, private, scattered
Unreliable information
Unwillingness to share information
A work in progress

4. Sources
Central Banks
Ministries and government agencies
Industry chambers
Universities
NGOs
CEPAL / ECLA
Incae
Private organizations
Wikipedia

5. The Baseline - Parameters
Demographics
Economy
Infrastructure
Employment
Education
Outsourcing industry

6. CA - Population
Capital Cities
Population
Less than 1 Million
More than 1 Million
More than 2 Million
More than 3 Million
Other Cities with large
Populations
14 Million - Guatemala
More than 500,000
7 Million - Honduras
More than 250,000
6 Million - El Salvador
5 Million - Nicaragua
4 Million - Costa Rica
3 Million - Panama
40 MILLION TOTAL (32 million in the CA-4)

7. Young-Urban Population
•In “C.A. Market”, populations are “very young”, in comparison to
other markets
•In “C.A. Market”, the Economically active populations are high
in comparison to other markets

8. Population Shift
Longer term projections demonstrate a young population will remain to
sustain the aging population.
Costa Rica has the oldest population and Guatemala has the youngest in C.A.
Source: INCAE, Costa Rica

9. Solid Infrastructure Development
Source: BCN, CIA, Tiscali

10. Vs. Population
Source: BCN, CIA, Tiscali

11. Employment Trends – Beyond Traditional
Source: Banco Central de Nicaragua

12. Employment
Source: Banco de Guatemala

13. A move toward services
Source: Banco Central de Nicaragua

14. The Region
Source: BCN, Banco de Guatemala, BCH, CBB, INEC, Ministerio de Economia.

15. University Population
Young – Urban and Educated!

16. Education – if you build it, they will come!
Source: CNU

17. Similar trend
Source: MINED

18. Outsourcing Industry
Bilingual Agents:Total Population Ratio
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.0204%
0.0800%
0.0014%
0.022%

19. Bilingual Agents CA-4 vs Costa Rica
Costa Rica Ratio 32K:4.3M = 0.7442%
Bilingual Agents/country (Adjusted to Costa Rica)
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.7442%
0.7442%
0.7442%
0.7442%
105,676
48,373
55,071
40,931

20. Bilingual Agents CA-4 vs Panama
Panama Ratio 18K:2.5M = 0.7200%
Bilingual Agents/country (Adjusted to Panama)
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.7200%
0.7200%
0.7200%
0.7200%
102,240
46,800
53,280
39,600

21. What Next?
Take a step to the left please.
Where are the jobs?
How do we train?