Southwest Airlines has been successful for 39 years due to its unique company culture and focus on employees. It prioritizes hiring and retaining employees with the right attitude, treating them and customers like family. This people-first approach has led to happy employees who provide excellent customer service, building strong relationships and loyalty. As a result, Southwest has the lowest customer complaint rate and highest customer satisfaction of the major airlines.
Click on picture to start videoName : David HolmesHire Date : May 2005A LAS-based FA, David Holmes started on the ramp, then became a Supervisor in Dulles. He moved to Inflight less than a year ago. His education is in Computer Science -- he decided to get out of the “corporate world” in his native Chicago and give personal training a try, while he figured out his next move. The Southwest Culture and Freedom brought him to us -- and he's been happy ever since. David’s most recent appearances include Oprah and the Tonight Show.
Click on picture to start videoName : David HolmesHire Date : May 2005A LAS-based FA, David Holmes started on the ramp, then became a Supervisor in Dulles. He moved to Inflight less than a year ago. His education is in Computer Science -- he decided to get out of the “corporate world” in his native Chicago and give personal training a try, while he figured out his next move. The Southwest Culture and Freedom brought him to us -- and he's been happy ever since. David’s most recent appearances include Oprah and the Tonight Show.
Who We AreCulture Ambassadors The Culture Ambassadors represent our six Operational Departments and travel throughout the system making sure the unique SWA Culture is alive and thriving. The Ambassadors are the voice of our Employees and encourage us to truly OWN our Culture. To meet the Ambassadors visit Ambassador Alley on this page. Culture Activities The Culture Activities Team organizes our Companywide celebrations and oversees our Companywide Culture Committee. Culture Programs & Administration Handles Company Culture guidelines for fundraising, local event planning, and general funding. Also oversees SWA Culture wall decor, framing needs, and SWA items, as well as Flight Deck Parties, Location Visits and all Culture communication needs. Culture Services Outreach This Team is in charge of Companywide awards and recognition initiatives such as Internal and External Commendations, Heroes of the Heart, Winning Spirit and President's Awards.