1. AIESEC SERBIA
LEAD for oGIP
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CONTENT
Developing Leaders in
AIESEC
What is LEAD?
Leadership Development
Model
Inner & Outer Journey
oGIP Customer Flow
Supporting & Working with
EPs
LEAD – Connecting the Dots
3
5
11
14
17
20
27
5. WHAT IS LEAD?
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6. LEARN Learn the essence of being a
leader, question core concepts
and delve deeper into own
knowledge and potential
ENGAGE With yourself, others and the
world to achieve an amazing
experience
ACTIVATE Activate and explore your
potential, using the skills you’ve
learned during your XP
DELIVER Accomplish your goals and fulfill
your promises, actively
contribute to the world and
engage others
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LEAD is an integral part of AIESEC’s Leadership
Development Model, which catalyzes the Inner &
Outer journey and enables leadership development,
ensuring the high quality of every delivered XP.
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PURPOSE & OBJECTIVES of LEAD in oGIP
Ensure development of right
leadership competencies
Ensure all elements Inner &
Outer Journey happen
Ensure high quality XP delivery
Ensure EP satisfaction with
program
LEAD
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END EFFECTS OF LEAD
AIESEC Leadership
development
Meaningful and High Quality
XP for EP
Satisfaction – NPS increase More AIESEC promoters
LEAD
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15. THE INNER & OUTER
JOURNEY
CATALYZINGLEAD
… Represents the continuous process
of growth and self-discovery gained
through new experiences.
THE OUTER JOURNEY represents all
the elements of the XP we provide to
the EP, including a challenging role,
communication with multiple
stakeholders, taking responsibility and
AIESEC support.
THE INNER JOURNEY represents the
EPs learning & development process,
during which the EP develops the LDM
elements and reinvents him/herself
through the experience.
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The Inner&Outer Journey is a continuous process of
growth and self-discovery, gained through new
experiences.
19. ACTIVITIES IN THE CF
Attraction CommunityConsideration
Value
Delivery
MPR oGIP oGIP/iGIP iGIP
SIGN
UP
APPLY MA RE
Contact (max
24h after
signup)
Add to FB
group
Held
Weekly
Interview
Open Day
First PA
Life Long
Connection
Return
Document
preparation +
PA meeting
Continuous
Contact
(email)
5 days after
interview
OPSMatching Day
Departure
Regular
contact & PA
during RE
21. EP MANAGER JD…
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REQUIREDEPMANAGERSKILLS
Empathy
Motivator
Effective communication
Cultural sensitivity
Teamwork
Organizational skills
Persistence
Result Oriented
Solution Driven
Being an EP
manager is a very
responsible
position. You can
find the JD on this
page.
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22. INTERVIEWS & EP SELECTION
Take a look at the
sample interview
form
Not every person is suited for oGIP. Use
EP interviews to discern their alignment
with AIESEC values, LDM potential and
their suitability for an internship.
THINGS TO CHECK
FOR
Motivation CV & skills
AIESEC Values Expectations
LDM presence English skills
The interview is a two way process! Allow the
candidate to ask questions too.
23. The presented
agendas can be
tweaked to suit
your LC’s needs OD MD OPS
CLICK HERE FOR THE AGENDAS
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WORKING WITH EPs
24. TRACKING & PA MEETINGS
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You can find
sample tracking
tools & PA
templates to the
right.
Tracker PA PA (if not
applying)
25. PURPOSE OF PA
1st
PA
2nd
PA
3rd
PA
Create a PDP (Personal Development Plan). Work one-
on-one with the EP in order to set their goals and
(mutual) expectations from the internship. Introduce
them to the stages of the program and initiate LDM
characteristics development.
Before internship RE. Follow up on goals set and reflect
on desired personal and professional development.
Ensure EP is prepared for the internship & revisit set
expectations. Check their state of mind and coach them
through any problems. Prep them for departure.
During internship RE. Check on expectation fulfillment
and see if there are any problems. Listen and be
attentive – if there are problems, see what you can do
to help solve them. Follow up on LDM and skill
development, ensure EP satisfaction.
Use PA meetings as an instrument to drive leadership
development and provide support to your EP by working
with them on a one-on-one basis, coaching and helping
them through the application and realization periods.
PA when
not
applying
An additional PA meeting in case the EP is not actively
applying on internships. Find the reason behind them
giving up, see how you can help them, revisit or reset
expectations and try and motivate the EP to continue
their journey and apply for internships.
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26. CHECK-IN DURING RE
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Periodical check-
ins with EPs
during RE are
necessary Example
Questions
Frequency of check-ins will depend on
internship length
First check-in: max 2 weeks after arrival
Continue communication with host entity
as well and be prepared to solve any
problems
28. NA
Online group, phone,
email
#EPs attending
OD, Conversion
Rate
MPR
SIGNUP
Continuous contact
Keep in touch with EPs - by
email, FB group - so that
they follow up on next
steps
Add EP to Facebook Group Support System NA
Promotion of our
opportunities and benefits
during which EPs can
develop themselves
Support System,
Individual Goals &
Responsibilities
NA
NA
Online group,
Learning Circles,
Experience sharing
#EPs added
OJ ELEMENT IJ ELEMENT METHOD KPI
First Contact Support System NA NA Phone
#EPs attending
OD
LDMGOAL
Since a potential EP is
already attracted to our
product thanks to the
promotion, now you have
an important task --- to
ensure that he/she will
become our customer.
Remember that you play a
big role here!
CF
STAGE
WHO ACTIVITY
SIGNUP STAGE
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29. CF
STAGE
WHO LDM METHOD KPI
One-on-one (offline
or online), email,
feedback
#EP interviews,
%EP converted,
#Feedbacks sent
ACTIVITY
Open day
GOAL
Introduce your potential EP with
the purpose of our organization,
sell him our product which can
develop him and give him an
advantage in the future. Ensure
everyone has their own EP
Manager from the begging.
Support System
Reflect on your
XP, Understand
personal values
One-on-one,
presentation, Q&A,
discussion groups,
seminar
#EPs attending,
Conversion Rate
OJ ELEMENT IJ ELEMENT
APPLY
oGIP
Interview & EP Selection
Make sure you are selecting the
"right" profiles for GT; check CV
& motivation for internship;
check English skills; check LDM
and AIESEC value presence.
NPS, #Apply
Set personal
goals, Reflect on
XP
One-on-one,
coaching
PA (if not applying)
Find out why your EP is not
applying, find bottlenecks
and motivate him
Support System,
Individual Goals &
Responsibilities
Support System,
Individual Goals &
Responsibilities,
Communication with
multiple stakeholders
Prepare and suggest TN
forms of your partnership
counitres in advance, apply
with your EP and arrange
interviews
Matching Day(s)
Reflect on your
XP, Understand
personal values
One-on-one,
coaching, EXPA
#Active Leads,
#Apply
One-on-one,
coaching
NPS
Support System,
Individual Goals &
Responsibilities
Set personal goals
Meet your customer, in
order to support him in his
experience
Support System,
Communication
with multiple
stakeholders,
Challening Role &
Environment
Reflect on your
XP, Understand
personal values
First PA
APPLY STAGE
30. CF
STAGE
WHO ACTIVITY GOAL OJ ELEMENT IJ ELEMENT LDM METHOD KPI
Hold farewell party for EPs
(if applicable)
Support System NA Party NPSDeparture
MATCHED
oGIP
NPS
One-on-one, seminar,
workshops
#EPs attended,
NPS
Document preparation + PA
Meeting
Set personal
goals, Understand
personal values
Ensure that EP has prepared
everything he needs from
documentation
Support System,
Individual Goals &
Responsibilities,
Interaction with
multiple stakeholders
Understand
personal values
One-on-one,
coaching
Support System,
Individual Goals &
Responsibilities,
Challenging role &
environment
OPS
Prepare your EP on
everything that is waiting
him on his journey and set
expectations, especially
about your future
communication. Don't
forget that they can google,
but only you can give him
appropriate info, together
with a hosting entity.
MATCHED STAGE
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31. CF
STAGE
WHO ACTIVITY GOAL OJ ELEMENT
Reflect on XP, Set
personal goals
One-on-one, seminar,
workshops
#Reintegrated,
NPS
REALIZED
oGIP
Return
Meet EP after return;
debrief, reintegrate (if
simple oGIP), check
satisfaction
Support System,
Communication
with multiple
stakeholders
Support System,
Individual Goals &
Responsibilities,
Communication with
multiple
stakeholders,
Challenging Role &
Environment
Check on goals and
expectations; see how EP is
developing and how we can
help more. Check
satisfaction.
PA during RE
Set personal
goals, Reflect on
XP, Understand
personal values,
Reinvent yourself
One-on-one,
coaching, Skype
NPS
IJ ELEMENT LDM METHOD KPI
Check-ins
Have regular check-ins with
EP to ensure everything is
going ok and to see how
satisfied they are
Support System Reflect on XP Email, skype NPS
REALIZED STAGE
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