Slides from our NGN voice seminar.

1. Welcome and introductions
Andy Lockwood, Transformation Director
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2. Agenda
13:30 Welcome & introduction Andy Lockwood
13:35 Presentation – strategic overview Andy Lockwood
13:50 Presentation – old/new technologies Richard Bennett
14:15 Tea and coffee break
14.25 Presentation – connectivity Ken Bailey
14:35 Presentation – new capability Mike Matthews
14:50 Q&A – open discussion All
15:00 Networking & refreshments
please feel free to post on Twitter while you’re here using the hashtag
#TalkTalkBizSeminar or @TalkTalkBiz
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3. Creating an Agile
Technology Strategy
Andy Lockwood
Transformation Director
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4. Whose Next Generation network is bigger?
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5. Whose Next Generation network is bigger?
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6. Our network is our advantage
• The largest UK NGN
– More reach than any other
network
– Unique in having both SMPF
(broadband-only) & MPF (line &
broadband) in every PoP
– Core network ensures speed and
reliability
• With the most products
– ADSL2+, Annex M, Fibre broadband
– Ethernet, EFM, IPVPN
– SIP, TDM, inbound & voice apps
(data as reported on www.samknows.co.uk Dec 2010 plus TTG own data)
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7. Talktalk Group network
LLU exchange
UK’s largest multi-service NGN Planned LLU exchange
• Broadband to over 2000 exchanges
• Growing to 2700 by 2012 Nodes
20Gbps rings
• Ethernet & EFM to over 2000 PoPs 800Gbps rings
Creating better solutions 1.6Tbps rings
• All-IP core network supports
service convergence
• 2 x 800 Gigabit UK-wide core network
,1600Gb/s around
London
Most VoIP traffic in the UK
• 11 Gbits/second
• 1.6 Billion VOIP minutes/m
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8. TTB Leads B2B telecoms innovation
A major catalyst for change for over 16 years
Cloud
NGA
Technology Innovation
SIP/IPT
…and will continue to drive
network evolution Ethernet
LLU broadband
WLR lines
CPS calls Inbound services
1990 2000 2010
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9. Pre 2010 Post 2010
Individual delivery Converged connectivity
of individual services Integrated applications
Apps / SaaS
Message
Hosted
Video
Voice
Apps
PBX
DR/Backup
Internet access
Phone systems
Internet
Voice services
Data netowrks
Line rental
Cloud/IaaS
Mobile
Calls
Data
UC&C
Centre
Security VoIP
Ethernet, ADSL, IPVP
Mobile
N
IP Connectivity
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10. Data
Cloud centre, Hosting, virtualisation
, SaaS
Next-Gen SIP trunking, IP-PBX, Unified
Voice Comms, conferencing & Collab.
Build the base - Add value -
Data
broadband, ethernet, IPVP security, apps, func
connectivity
N tionality
Telephony- Secure customer base, sweat
Migrate to
TDM & products, Increase inbound
Inbound SIP/IPT
functionality
2009/10 2010/11 2011/12 2012/13 2013/14
Development
effort
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11. HOSTED IT/APPLICATIONS
TRANSFORM business processes with
intelligent, integrated, hosted comms services.
To do better business
SERVICES
CONVERGE voice, data & internet services
across fixed & mobile networks.
Reducing operational costs
INFRASTRUCTURE
MIGRATE to new technologies on our Next
Generation Network.
Reducing infrastructure costs
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12. TTB Report Card Selected achievements 2008: 2011
Broadband LLU exchange
Launched 2008 Planned LLU
425k+ business premises
exchange connected directly to the
>2000 exchanges
Nodes
(90%+ coverage) network
20Gbps rings
800Gbps rings
Ethernet 1.6Tbps rings
>2000 exchanges Doubling qtr on qtr
EAD launched 2010 2x pops than BT
EFM launched 2011 EFM growing quicker than BT
VoIP
Voice-over-ethernet Delivering on-net quality
Hosted telecoms Changing the paradigms
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15. Increasingly demanding environment
INFRASTRUCTURE COST & COMPLEXITY
CONSUMERIZATION OF IT
2X
From 2009 to
2014, the number of
information workers
using a smartphone
RISE OF THE CLOUD
70%
for work is expected
to nearly double
WEB DEVELOPMENT of large enterprise IT
80%
managers are at least in MOBILE AND
80%
trial stage for cloud
computing initiatives DISTRIBUTED
WORK
of new software offerings will be
available as cloud services by the end
of 2011
84%
of organizations have a
remote workforce
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17. Network Remote workers
Data Security Security Off-net connectivity Wi-Fi
In the cloud Coverage/capacity
Platform UC&C
Business- Grade Comms/IT integration
Security
Network
Licensing Reliability
Speed
Op-Ex not Cap-Ex
Fix-times
Subscriptions
Multi-service support
QoS
Devices
Supporting diversity Device Authentication
- Especially mobile Network access
Application access
Data access
Operating Model
Compliance Outsourced/simplified IT Ops
Data Protection
PCI
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20. Voice services
from the NGN
Ken Bailey – Product Line Manager: SIP, VoIP and IP-PBX
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21. Voice services from TalkTalk NGN
TRANSFORM
Customer Value
with cloud services
More sales, reduce Cost-of-Sale,
optimise business processes
CONVERGE
IT spend & general Op-Ex
voice & data services
(Cost Savings)
MIGRATE
Network costs
to Next Generation Voice Hosted
Network over Unified
Ethernet Comms
(Product Range) TTB Solution
NGN Networking
Add SIP, IP-PBX, UC, mobile, Inbound
Cloud services – integrating Comms & IT
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22. Converge: Voice on the NGN
PSTN PSTN
Data NGN
n x ISDN30
n x ISDN2
n x ISDN2
SIP
Region HQ Region Region HQ Region
Legacy Voice/Data solutions SIP PSTN service & consolidated PBX
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23. Voice over Ethernet Service architecture
Session Border Controller
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24. Voice over Ethernet Benefits
End-to-end management Reliability and quality
• Fully Project Managed end-to-end • Fibre-based solution with
• Flexible tailored design for capacity resilient option
and resiliency
It’s flexible
Monitored 24/7 • Choice of outbound
• SLA and SLG number presentation
• Can terminate multiple geographic
numbers at one location
Cost-effective
• Optimised for large call volumes
One trusted supplier
• TalkTalk Business responsible for
• End-to-end TalkTalk NGN
complete end-to-end service
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25. Transform: Cloud UC service
PSTN PSTN
SIP
Data NGN
n x ISDN30
n x ISDN2
n x ISDN2
Region HQ Region
Hosted IP-PBX, SIP solution
Region HQ Region
Voice & data converged in the NGN
Legacy Voice/Data solutions
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26. Transform: Cloud UC service
PSTN
Fully resilient Mitel PBX
Self serve portal SIP
TalkTalk PSTN service NGN
DSL, EFM, Ethernet
Fully managed with QoS
Region HQ Region
Hosted IP-PBX, SIP solution
Voice & data converged in the NGN
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27. Transforming hosted services
Traditional options: A New Model:
Centrex / Hosted Dial Tone “Multi-instance” hosted
• Single application for all users • Dedicated UC instance per customer
• Limited CTI, UC and customisation • Upgrades to suit customer
• Uniform upgrade • Fast and flexible to deploy
• Stuck @ 5% market share for years
Hosted PBX Combines
• Bespoke design and deployment • Scalability and cost effectiveness
• Dedicated hardware and software of Centrex
• Complex deployment • Dedicated, tailored functionality of
• Long contracts traditional hosted PBX
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28. Hosted UC Benefits
• Consistent, integrated service across large and small sites & remote workers
• Hot-desk across any site and bring profile to current location
• No overheads of owning and running telecoms equipment
• Flexibility to add users and new sites without needing to budget for CapEx
• Known fixed OpEx cost per user
• Fully featured UC application and handsets from market leading vendor
• Full resilience as standard
• Improved business effectiveness through Unified Communications:
– Single number reach
– Single inbox for voice and email
– Fixed mobile twinning and hand-off
– User and Admin self-serve portals
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29. New capabilities
and examples
Mike Matthews, Head of Applications & Portals
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30. Objectives
• Identify the key building blocks for CPE and
Hosted next generation voice solutions
• See how they can be applied in practice
• Establish the parts you think:
• Are easy and hard
• Where we can help you most
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31. Customer Connectivity – CPE UC
TalkTalk Business
Next Generation Network
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32. Customer Connectivity – CPE UC
• SIP trunk service delivered on:
- EAD, fibre optic for high capacity, up to
100Mb/s
- EFM, 2 or 4 wire, up to 22.8Mb/s
- DSL, typically up to 8Mb/s
- no shared data yet
• Complementary network services
- Replay call recording
- Queuing / routing to assist handling of calls
- Number management
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33. Capacity, Price and Interface types
Units act as SBCs
when SIP to SIP
-SIP registrar
-Firewall
-Demarcation point
Units are also SIP to ISDN
Signalling & Media Gateways
with suitable interfaces included
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34. Customer Connectivity – Hosted UC
TalkTalk Business
Next Generation Network
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35. Customer Connectivity – Hosted UC
• ‘Off the shelf’ Managed Data Circuits
• Select size of pipe to match concurrent voice
circuits plus any data needs (EAD & EFM)
• Intelligence up in the network
• Complementary network services
- Replay call recording
- Queuing / routing to assist handling of calls
- Number management
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36. Network tools to measure traffic quality
* Mean Opinion Score
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37. DSL solution architecture
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38. EFM solution architecture
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39. What wasn’t obvious?
How can we help you more?
Thank you
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