18. Talisman RCM Process Flow PATIENTS INSURANCE COMPANIES All starts & ends with the hospitals & the physicians TSI MEDICAL BILLING CENTRE Bank TSI Collection Service Centre TSI Collection Service Centre Electronic Claims Paper Claims Misc. Correspondence Electronic Claims EOB & Payments Statements Payment & Billing Enquiries Misc. Correspondence Insurance EOB s Patient Information, charges, payments and denials Patient & Insurance payments deposits Patient Visits Patient Payments Patient Payments Delinquent Accounts Additional Collection Attempts