1. LOGO AREA
+55 32 3836 55 55
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
___________________________________________
__________
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
+55 32 3836 55 55
+55 32 9685 55 55| | www.default.com
Lets Talk Profits

2. About Syntel
• Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group
• Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company
made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of
Telecommunication
• Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft
Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &
SMEs.
• Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India
• Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically
equipped to offer cutting edge solutions to give your business a sharper edge.
• With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise
communication space with a 24% market share
• Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions

3. LOGO AREA
+55 32 3836 55 55
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
___________________________________________
__________
Syntel Reach
A widespread network across the country with…
• HO at Pune
• Pan India branch Offices @ +12 Metros & Mini-Metros
including….
• Mumbai
• Delhi
• Kolkata
• Bangalore
• +100 distributors
• +250 dealers/resellers
• +50 Direct Sales Resources & +10 Key Account
Managers
• +10 Technical Resources to support the frontline &
partners
• Hyderabad
• Chennai
• Jaipur
• Kochi….etc

4. Why choose Syntel?
• Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum
of Wireline & Wireless backbone & tools that enterprises will need, you can take comfort in Syntel’s track
record of having installed more than 3 million telephone lines
• Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance
index with state-of-the art internal communication solutions that are paced with evolving Guest expectations
• Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust
ROIs and industry best uptime SLAs
• Syntel offers to its customers best in industry intelligent call routing, automated reception and customized
greetings for a world class reception

5.  A fully scalable solution starting from 8P to 256P
 Digital & IP enabled Technology Platform for superior functionality
 Multiple trunk interface options including GSM, ISDN PRI, SIP & Analog Trunks
 Fully automated with the latest and best technology applications; all inbuilt in the system
The Highlights…
At Syntel we offer communication solutions that make a
significant difference to our customer’s business, the
emphasis being on designing products and services with an
assurance of a superior return on investment!!!

6. Application Benefits
• Automating your caller’s reception
• Differentiating between voice & fax calls
• Making the most of your EPABX
• Routing your calls to you instantly
• Enabling you with instant details of your callers
• Choosing the right telecom interfaces
• Directing calls via the least cost route
• Operating within the calling budgets
• Off-premise connectivity via Mobile Extension
• Tracking your call traffic details
• Increasing your operational efficiency

7. • Provision to greet 8 callers simultaneously in a highly pleasing
manner via an inbuilt Auto Attendant; an application that is
otherwise charge d for extra with other EPABXs
• Provision to record 8 different messages that can be played
separately on each telephone line or during the time zone
specified
• An absolutely essential feature for all companies, especially
with high incoming call traffic to ensure all callers are attended
to irrespective of the call traffic load
Automating your caller’s reception…
• An image enhancing tool for the organization owing to the professional call handling
• Equips the receptionist to work more efficiently and frees her up to handle additional tasks

8. • Organizations tend to dedicate separate lines to receive or send
faxes because of their existing system’s inability to automatically
route fax calls to fax machines
• On the other hand, the NEOS is equipped with inbuilt Auto
Fax Detection that can differentiate between a voice and a
fax call and hence forward the latter automatically to any one of
the 4 fax machines interfaced
Differentiating between voice and fax calls…
• As a result, all telephone lines connected to the system can be treated as Telefax lines, thus optimally
utilizing all plans subscribed.
• Not to mention, saving the recurring cost on the dedicated fax lines is an additional plus to resource
optimization
• It also enables the organization to publicize just one number in all its media releases, making it easier for
immediate recall

9. • Most of the available EPABXs tend to have a long list of user codes
that are very difficult to remember thus ending up with people
not using features
• NEOS has been designed to have an inbuilt Voice Guidance
Prompts which lists all the possible options that one can
exercise for a particular event. E.g. instead of a busy tone, a normal
extension user will be told ‘For Auto Call Back, dial 4’ whereas a
senior manager will be told this plus ‘To barge-in, dial 5’.
Making the most of your EPABX….
• The system is equipped with 75 such voice prompts to ensure the user operates all features optimally
• Not to mention, due to bi-lingual provisioning (i.e. prompts in English and Hindi), it makes it even more
user friendly by allowing the user to opt for the language they are more comfortable with or can
comprehend better

10. • Most of the calls landing at the reception belong to frequent
callers who typically need to speak to one particular person
regularly
• To save on the reception time of transferring such repeated
calls, the NEOS is equipped with CLI based Routing for
automatic call transfers for designated extensions
Routing your calls to you instantly….
• 100 such repeated caller’s CLI numbers can be programmed in the system for direct landing on mapped
extensions without any operator intervention, thus multiplying the efficacy of the receptionist many times
over
• This is an added plus for senior management who so not wish to receive their personal / confidential calls via
the reception
• For the callers, they get instant attendance from the concerned SPOCs thus giving them a sense of
importance

11. • The NEOS is equipped with an inbuilt mini-CRM Software (single
user) which generates an instant popup window on the user’s
computer screen even before the call lands on his extension
• Customer details including name, number, address, etc displayed with
each Incoming Call Alert
• Call detail record of all missed, received and dialed calls with report
generation and printing facility
Enabling you with instant details of your callers…
• Incoming Call Alerts with a list of the last 5 incoming & outgoing calls, received from or made to the calling
number, with time, date & duration details along with the summary of the call for immediate reference
• Facility to insert remarks against each incoming & outgoing call logged, as a reference for further
telephonic conversations

12. • The NEOS is equipped to support multiple telecom interfaces
whether it be on a standalone or a combo basis
• The user organization can choose to connect anything from
normal Analog Trunks, GSM Trunks, PRI Lines or
even SIP Lines based on their out dialing call traffic
• Based on the organization dynamics, the Syntel consultant
suggests the optimum connectivity to suit the operational
needs as well as ensure maximum return on investment
Choosing the right Telecom interfaces…
• The user has the flexibility to churn any of the subscribed lines without having to replace the system by
simply upgrading to the selected platform
• Facility of GSM trunks can be further capitalized on by establishing a CUG between the PBX interfaces and the
field sales and service resources for free calling

13. • In India, we have a different tariff structure for calls made to
landline and mobiles as well as different Service Provider
networks
• Typically, calls cost the least only if routed via the same
network
• NEOS supports Least Cost Routing wherein the system
identifies the service provider as well as the type of trunk
interface for routing the call based on the number type dialed
Directing calls via the least cost route….
• With the benefit of being able to have a combination of trunk resources, this feature further enhances the
savings by routing mobile calls via GSM network, landline calls via PRI/Analog Trunks and international calls
via SIP.
• To sum it, an organization can reduce its Voice OPEX - i.e. reduce the telephone bills – by 25-30% by just
implementing least cost routing

14. • Even after selecting the right combination of trunk interfaces
and implementing least cost routing, there is a need to
ensure that the chosen schemes are used optimally to ensure
there are no surprises in the telephone bill
• NEOS supports a special Extension Budgeting facility to
set out dialing budgets for every user individually. The logical
functioning is similar to that of a prepaid card with daily or
monthly validity
Operating within the calling budgets….
• It also supports Trunk Budgeting for every service provider line interfaced to ensure that the available
free/subsidized calls allowed on all lines are used completely and optimally before additional billing starts
• The respective extension / trunk is disabled for out dialing as soon as the budgets are exhausted, making the
end users start using the same judiciously

15. • The NEOS is equipped with Mobile Extension application
to ensure off premise connectivity to the office system
• In a PRI enabled NEOS environ, user has the facility of
mapping his mobile phone with his extension for
simultaneous ringing
• Either of the terminals can answer the call without the caller
knowing the user’s whereabouts
Off premise connectivity...
• This ensures that a designated user never misses the important calls whether he be in or outside office
• The user doesn’t need to disclose his personal mobile number for being accessible
• A complete record of all calls is available for scrutiny, something that is compromised when people directly
call mobile phones

16. • NEOS supports extensive Call Reports to help the
user analyze the organization call traffic
• Detailed record of all missed, received and dialed call
details
• Separate bifurcation for local, STD & ISD calls available
• Capacity to store 10,000 such records, operational on
FIFO methodology
Tracking your call traffic details…
• Capability to output customized reports and print the same for records and processing
• Special provision to create flags to highlight certain events in the call detail record; e.g. All calls exceeding
30mins to be highlighted
• Inbuilt billing software to give cost estimates for each call, extension wise as well as trunk wise

17. The NEOS supports state-of-the-art Smart Phones (KTS) for an enhanced user experience. Ideal for Senior
Management and Operator.
Increase your operational efficiency….
• Backlit LCD – 2 and 4 line
• Calling Number & Name Display
• DSS – 24 keys x 3 levels
• Function Keys for Call Park, Conference, Transfer, etc
• Calling Waiting & Display
• Missed, Received and Dialed Calls – 30 each
• Phonebook – 50 entries
• Online Advice of Charge
• Clock Display
• Duplex Speakerphone

18. Although we prefer not to confuse our
customers with the typical industry
jargon, included herewith is the balance
checklist of features should you still
need to compare!!

19. NEOS versus Others…
Parameters NEOS Others
Technical
Specifications
Technology Digital & IP Ready Only Digital
Scalability Up to 256 ports Up to 128P
Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI
Programming Backup Inskin on Flash Chip No
ASMDR/ Call Buffer
10000 with independent flags for
demarking filtered calls
200
Networking Options IP & SIP No
Gateway Capability Doubles up as GSM-PRI G/W No
Attendant (Voice)
Features
Auto Attendant
Inbuilt - 8 port with multiple message
options for dynamic allocation
Optional - 4 Port
Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited
Billing & Budgeting
Trunk Budgeting Inbuilt No
Extension Budgeting Inbuilt No
Call Billing Inbuilt Optional
Other System
Applications
CLI Inbuilt Optional
CLI based Routing Inbuilt No
Auto Fax Detection Inbuilt - 4 Port Optional
Mini CRM S/W Inbuilt - Single User No
Hotel/Motel Features Inbuilt Optional
KTS
Advice of Charge Yes No
Waiting Call Display
Waiting telephone numbers displayed
on KTS LCD
No
Call Detail Record Missed, Received & Dialled; 30 each No

20. LOGO AREA
+55 32 3836 55 55
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
___________________________________________
__________
+55 32 3836 55 55
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
___________________________________________
__________
The SMART Choice!!!