2. How
much
do
you
invest
inknowledge
?
Knowledge
is
IBM's,
and
also
several
other
Fortune
500
firms',
biggest
expense;
3. How
do
you
capitalize
on
your
knowledge
?
An
average
of
only
10
to
15%
of
a
firm’s
knowledge
is
really
used;
4. Do
you
really
know
what
you
know
?
«If
we
did
know
what
we
know,
we
would
be
worth
3
Jmes
as
much»
Lew
Pla(,
HP's
CEO
5. Where
is
your
knowledge
really
located
?
In
brains
In
rouJnes
In
relaJonships
6. Why
is
this
knowledge
not
available
?
People
cannot
share
7. How
do
we
ensure
that
they
can
?
We
can
develop
appropriate
collaboraFve
tools
and
ensure
that
they
can
be
used
by
everyone.
8. Why
is
this
knowledge
not
available
?
People
do
not
want
to
share
9. How
can
we
ensure
that
they
want
to
share
?
Associate
sharing
with
a
mission
and
reward
collaboraFon
10. We
have
the
product
for
this
!
Around
a
problem
Full
administraJon
MulJ
plateform
Funny
experience
Evaluable
parJcipaJons
Easy-‐to-‐access
service
11. A
concrete
example
:
Québec
en
mode
soluJon
In
the
context
of
an
open
innovaFon
event
in
Quebec
City
(Canada),
2Gather®
was
adapted
to
enable
the
resoluJon
of
many
serious
problems.