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6- McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Sales Knowledge: Customers, Products, Technologies Chapter 6
Chapter 6 6-
The Tree of Business Life: Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],I T C Ethical Service Builds T r u e Relationships T T T T T T T T T T T
Sources of Sales Knowledge ,[object Object],[object Object]
Knowledge Builds Relationships ,[object Object],[object Object],[object Object]
Know Your Customers ,[object Object]
Know Your Company ,[object Object],[object Object],[object Object],[object Object],[object Object]
Know Your Product ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Know Your Resellers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advertising Aids Salespeople ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Spend Money on Advertising? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Spend Money on Advertising?, cont… ,[object Object],[object Object],[object Object]
Sales Promotion Generates Sales ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s It Worth? Pricing Your Product ,[object Object]
Exhibit 6.4: Examples of Prices and Discounts Salespeople Discuss in Their Sales Presentations
Know Your Competition, Industry, and Economy ,[object Object]
Personal Computers and Selling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Price Sheets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discounts ,[object Object],[object Object],[object Object],[object Object],[object Object]
Discounts Cont. ,[object Object],[object Object],[object Object]
Markups ,[object Object],[object Object],[object Object]
Markups Cont. ,[object Object],[object Object],[object Object],[object Object]
ROI-- Return on Investment ,[object Object],[object Object]
Value Analysis ,[object Object],[object Object],[object Object],[object Object]
Value Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case 6A.1—Claire Cosmetics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product Sales Pitch ,[object Object],[object Object],[object Object],[object Object]
Product Sales Pitch Cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product Sales Pitch Cont. ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Sales knowledge and product pitching