1. Counseling Interview Methods
Midhu S.V Unnithan

2. Counseling
 Counseling is a process through which one person helps
another by purposeful conversation in an understanding
atmosphere.
 Counseling is discussion of an employee’s problem that
usually has an emotional content to it, in order to help the
employee cope with the situation better.
 Counseling seeks to improve employee’s mental health.
 People feel comfortable about themselves and about other
people and are able to meet the demands when they are in
good mental health.

3. Counseling
• COUNSELING is defined as discussion of an emotional
problem with an employee, with the general objective of
decreasing it.
• Counseling:
 Deals with an emotional problem.
 Is an act of communication.
 Is generally to understand and/or decrease an
employee’s emotional disorder.
 Can be done by both, the managers and the
professionally trained counselors.

4. Aims of Counseling
1. Understanding self
2. Making impersonal decisions
3. Setting achievable goals which enhance growth
4. Planning in the present to bring about desired future
5. Effective solutions to personal and interpersonal problems.
6. Coping with difficult situations
7. Controlling self defeating emotions
8. Acquiring effective transaction skills.
9. Acquiring ‘positive self-regard’ and a sense of optimism about
. one’s own ability to satisfy one’s basic needs.

5. TYPES OF COUNSELING
• Directive Counseling
 Directive counseling is the process of listening to
a member’s problem, deciding with the member
what should be done, and then encouraging and
motivating the person to do it.
 This type of counseling accomplishes the
function of advice; but it may also reassure; give
emotional release; and, to a minor extent, clarify
thinking.
 Directive Counseling center around the
counselor.
 The counselor, after hearing the problems of an
employee, decides what should be done and
give advice and suggestion to him to resolve the
problem.

6. TYPES OF COUNSELING
• Nondirective Counseling
 Nondirective Counseling is the process of
skillfully listening the emotional problems of an
employee, understand him and determine the
course of action to be adopted to resolve his
problem.
 It focuses on the counselee hence it is called
‘client centered’ counseling.
 Professional counselors usually adopt this
method of counseling.
 It stresses changing the person, instead of
dealing only with the immediate problem in the
usual manner of directive counseling.

7. TYPES OF COUNSELING
• Cooperative / Participative Counseling
 Cooperative Counseling is the process in which both the
counselor and client mutually cooperate to solve the
problems of the client.
 It is not either wholly client centered nor wholly counselor
centered but it is centered both counselor and client
equally.
 It is defined as mutual discussion of an employee’s
emotional problem to set up conditions and plans of
actions that will remedy it.
 Participative (cooperative) counseling is a mutual
counselor-counselee relationship that establishes a
cooperative exchange of ideas to help solve a
counselee’s problems.
 It is a mutual contribution for diagnosing a problem,
analyzing the problem and then looking for a solution.

8. Situations that Call for Counseling
• When an employee violates your standards.
• When an employee is consistently late or absent.
• When an employee’s productivity is down.
• When one employee behaves in such a way that
productivity of others is negatively affected.
• When two employees have a conflict that is becoming
public and it is affecting the work.
• When you want to compliment an individual.
• When you want to delegate a new task.

10. “ If it's free, it's advice; if you pay for it, it's
counseling; if you can use either one, it's a
miracle” Jack Adams