3. Production process ### 3 M….. Management does not want to shut down a process that is operating in control, nor does it want to continue operating a process that goes out of control MACHINE M/C vibration MATERIAL Temp, Humidity MEN Human action
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15. Mumbai’s Dabbawala… Perfect system with 5000 plus workforce Six sigma certification House wife's are scared of dabbwala than husband Working & adding new customers smoothly
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19. Control chart The control chart is one of the seven basic tools of quality control (along with the histogram , Pareto chart , check sheet , cause-and-effect diagram , flowchart , and scatter diagram