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Concur
Best Practices in Travel and Expense Management

                Sue Peterson| Market Development Representative
                   Susan.peterson@concur.com| 952-947-1932
                                www.concur.com
Managing Travel with Concur

    Best-in-class combination of:
           Service to the business traveler, assistance to the corporate manager
            and savings for the bottom line
           Automation, security, convenience and visibility via cloud-based
            software


    Result = Solutions that are
           Simple
           Adaptable
           Insightful


© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Manual Process is Inefficient
  and Labor Intensive
                                    Complete and Submit
                                      Expense Report                                                        Reporting

                                                                                               AP,
      Book Trip                                                                                Managers,
                                                                                               Executives




                                                                                                            Reimbursement

                                                                               Audit

                                                                                                                            AP




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Concur’s View of Travel and
  Expense Management
                          Seamless, simple, cost-effective, adaptable.
                           Manage Trip and  Complete                                                     Pay Employee
                            Expenses via   and Submit                                                         and
     Book Trip              Mobile Phone Expense Report                                     Audit        Corporate Card   Reporting




                                         One Platform                                               One Service

                                 One User Experience                                One Set of Reconciled Data




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Concur - Imagine the Perfect Business Trip


                                                                                              One Platform
      Online travel booking tool

      Paperless e-receipts

      Auto-populated expenses

      Automated compliance

      One set of reconciled data
      Mobility through lifecycle
                                                                                   One User Experience

© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Broad Market Expertise and Capability



                                              Process $50                                     28 million
                                             billion in T&E                                  transactions
                                             spend a year                                      annually

                                           15,000+ clients                                     1,700+
                                            in more than                                      employees
                                             90 countries                                     worldwide




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
All content in one convenient location


                                               Negotiated and
                                                 Published



                                                                                                      Single
                                                   Multi-GDS                                          Global
                                                                                                     Instance

                                                Direct Connect




                                                   Web Fares




 © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
E-Receipts Simplify Process and Enable
  Smart Expenses




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Actionable Data: Smart Expenses

       Itinerary                         Card                      E-Receipt                                   Smart Expenses
          Data
                             +           Data
                                                            +        Data
                                                                                              =               Enhanced Auditing
  Compliant                      Traveler incurs                Trusted receipt                      All sources of data is compared to
  business trip                  expenses during                direct from                          ensure policy compliance and negotiated
  booked                         business trip                  vendor                               rates are honored.
          Booked at                       Charged                        E-Receipt                  Smart Expense
        $570.00                         $570.00                        $570.00                      Itinerary data matches card data and e-receipt.
                                                                                                    Airfare automatically imaged as e-receipt. No
         Coach Airfare                 Coach Airfare                   Coach Airfare                action necessary.

          Booked at                       Charged                        E-Receipt
                                                                                                    Flagged Transaction
                                       $543.23                                                      Itinerary data does not match e-receipt. Hotel did
        $109.99                                                       $139.99                       not charge negotiated corporate rate creating
           Hotel at                 No e-Folio data, no           Auto-itemizes hotel bill,         leakage. Follow-up with hotel for refund.
        Corporate Rate              way to tell what was           identifies higher rate
                                     charged per night

          Booked at                       Charged                        E-Receipt                  Flagged Transaction
         $59.99                         $79.99                         $79.99                       Itinerary data does not match e-Receipt and
                                                                                                    reported expenses, expense report out of policy.
                                    Rate per day doesn’t           Rental car e-receipt –
        Compact-Size
                                                                      full detail shows
                                                                                                    Remind traveler of corporate policy to
         Rental Car                   show full detail                                              change behavior.
                                                                   traveler upgraded to
                                                                            full size


© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
+



© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Most people                                                                     When they could
                    travel like this:                                                               travel like this:




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Apps
                                                                       Master Itinerary
                                                                        Calendar Feeds
                                                                        Mobile Access
                                                                     Maps & Directions
                                                                        Travel Statistics
                                                                        Seating Advice
                                                               Twitter, Facebook, LinkedIn
                                                                       Online Check-in
                                                                             Sharing
                                                                          Who’s Close




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Apps
                     Flight Alerts                                                                         Alternate Flights
                                                                        Master Itinerary
                                                                          Calendar Feeds
                                                                          Mobile Access
                                                                        Maps & Directions
                                                                          Travel Statistics

                 Point Tracker                                            Seating Advice                     Refund Tracking
                                                                   Twitter, Facebook, LinkedIn
                                                                          Online Check-in
                                                                              Sharing
                                                                            Who’s Close
                                     Inner Circle                                                   Travel Perks




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Mobile expense




© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
Next steps to save time, money and delight
  your travelers
                                   Contact me on LinkedIn or by Email:




                                       Or Call Me Direct: 952.947.1932

                                 Don’t want to connect today?
            Complete our quick survey to be contacted by Concur when you’re ready

                                                            Concur Survey
                                                      Sue Peterson| Market Development Representative
                                                         Susan.Peterson@concur.com| 952-947-1932
                                                                      www.concur.com


© 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.

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Best Practices In Travel And Expense Management

  • 1. Concur Best Practices in Travel and Expense Management Sue Peterson| Market Development Representative Susan.peterson@concur.com| 952-947-1932 www.concur.com
  • 2. Managing Travel with Concur  Best-in-class combination of:  Service to the business traveler, assistance to the corporate manager and savings for the bottom line  Automation, security, convenience and visibility via cloud-based software  Result = Solutions that are  Simple  Adaptable  Insightful © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 3. Manual Process is Inefficient and Labor Intensive Complete and Submit Expense Report Reporting AP, Book Trip Managers, Executives Reimbursement Audit AP © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 4. Concur’s View of Travel and Expense Management Seamless, simple, cost-effective, adaptable. Manage Trip and Complete Pay Employee Expenses via and Submit and Book Trip Mobile Phone Expense Report Audit Corporate Card Reporting One Platform One Service One User Experience One Set of Reconciled Data © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 5. Concur - Imagine the Perfect Business Trip One Platform Online travel booking tool Paperless e-receipts Auto-populated expenses Automated compliance One set of reconciled data Mobility through lifecycle One User Experience © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 6. Broad Market Expertise and Capability Process $50 28 million billion in T&E transactions spend a year annually 15,000+ clients 1,700+ in more than employees 90 countries worldwide © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 7. All content in one convenient location Negotiated and Published Single Multi-GDS Global Instance Direct Connect Web Fares © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 8. E-Receipts Simplify Process and Enable Smart Expenses © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 9. Actionable Data: Smart Expenses Itinerary Card E-Receipt Smart Expenses Data + Data + Data = Enhanced Auditing Compliant Traveler incurs Trusted receipt All sources of data is compared to business trip expenses during direct from ensure policy compliance and negotiated booked business trip vendor rates are honored. Booked at Charged E-Receipt Smart Expense $570.00 $570.00 $570.00 Itinerary data matches card data and e-receipt. Airfare automatically imaged as e-receipt. No Coach Airfare Coach Airfare Coach Airfare action necessary. Booked at Charged E-Receipt Flagged Transaction $543.23 Itinerary data does not match e-receipt. Hotel did $109.99 $139.99 not charge negotiated corporate rate creating Hotel at No e-Folio data, no Auto-itemizes hotel bill, leakage. Follow-up with hotel for refund. Corporate Rate way to tell what was identifies higher rate charged per night Booked at Charged E-Receipt Flagged Transaction $59.99 $79.99 $79.99 Itinerary data does not match e-Receipt and reported expenses, expense report out of policy. Rate per day doesn’t Rental car e-receipt – Compact-Size full detail shows Remind traveler of corporate policy to Rental Car show full detail change behavior. traveler upgraded to full size © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 10. + © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 11. Most people When they could travel like this: travel like this: © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 12. Apps Master Itinerary Calendar Feeds Mobile Access Maps & Directions Travel Statistics Seating Advice Twitter, Facebook, LinkedIn Online Check-in Sharing Who’s Close © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 13. Apps Flight Alerts Alternate Flights Master Itinerary Calendar Feeds Mobile Access Maps & Directions Travel Statistics Point Tracker Seating Advice Refund Tracking Twitter, Facebook, LinkedIn Online Check-in Sharing Who’s Close Inner Circle Travel Perks © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 14. Mobile expense © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.
  • 15. Next steps to save time, money and delight your travelers Contact me on LinkedIn or by Email: Or Call Me Direct: 952.947.1932 Don’t want to connect today? Complete our quick survey to be contacted by Concur when you’re ready Concur Survey Sue Peterson| Market Development Representative Susan.Peterson@concur.com| 952-947-1932 www.concur.com © 2011 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc.

Editor's Notes

  1. Earlier this year, we acquired TripIt for this very reason. Just 4 short years after launching, TripIt has more than 2 millions users around the world.And TripIt has been a true industry pioneer, creating the standard for the mobile travel experience, and we’re excited to bring this technology to more business travelers. Here’s how it works.
  2. TripIt®, the leading mobile trip management service from Concur, helps people organize and share their travel plans no matter where they book. Travelers simply forward their travel confirmation emails from over 3,000 sites to plans@tripit.com. TripIt automatically creates a master itinerary that combines all their travel plans plus maps, directions and more.
  3. To help travelers stay connected and provide even more conveniences when they are on the road.With TripIt, you can share and collaborate on trips with friends and colleagues using social networks or TripIt Groups. TripIt itineraries can be accessed online, via iPhone, Android, and BlackBerry devices, or from m.tripit.com.  
  4. TripIt Pro premium service for frequent travelers automatically monitors travel itineraries, providing mobile alerts, alternate flight options, frequent traveler point tracking, flight refund tracking and notification, and automated trip sharing. 
  5. But of course travel is only one piece of the puzzle. We also have an expense app, so users can create, review and approve expense reports and manage receipts right from their smartphone. Here’s how it works:A new report can be created. Traveller can add expense items manually and import credit card charges that are waiting to be added to a reportManagers have expense reports and invoices queued up for your approval. They can review summary report, line item details, view attached receipts, and approve or send back to submitter (reject)At one Retail client - It was a mandate from the CFO that the Pcard holder approve all Pcard charges and it could not be a delegate (someone they assigned to approve on their behalf). Pcard holders were also frequent travelers, which meant they were on the road a lot and could not get to review and approve expenses in a timely manner. The Pcard holders pushed back on the mandate from the CFO saying they simply could not keep up with this processSeeing this as an opportunity to use Concur Mobile, the Retail company’s Concur administrator told the CFO that they had a solution for the issue. Using Concur Mobile would allow the pCard owners to review and approve their pCard expenses. Now when a card owner asks for delegate functionality to be turned on, they are told to use Concur Mobile so they can approve expense from the road. All parties are happy