2. About Me
• President, Susan Hanley LLC
• Led national Portals, Management
Collaboration, and Content practice for
Dell
• Director of Knowledge Management at
American Management Systems
sue@susanhanley.com
Governance
User Adoption
Metrics
Information
Architecture
• Knowledge
Management
• Portals
• Collaboration
Solutions
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•
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•
susanhanley
www.susanhanley.com
www.networkworld.com/community/sharepoint
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15. Why is change so hard?
Comfort with the status quo
Discomfort with being forced to change
“This is how we’ve always done it … and it works
for me.”
“I’m not broken, why are you trying to fix me?”
No personal benefit
“Sure, I see why the big-wigs would want this,
but what’s in it for me?”
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16. Ease in to change …
Start small
Keep it simple
Consider your culture
Consider the “long wow”– help users create new habits
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17. … and engage some helpers …
Identify and engage your Mikeys
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19. Have a training roadmap – to increase user comfort
Don’t assume it’s intuitive
One size does not fit all
Don’t try to train all at once
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20. Supplement with timely, recurring fun …
SharePointoberfest
- inebriate while
you collaborate!
CollaBOOration - A Ghoulish Guide
to Metadata
SharePointgiving - Give thanks to
document workflow and approval
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25. Persistent communications that rocked
30 for 30
Get Sharp on
SharePoint
Intercept
requests for
communication
via email – help
with ongoing
transition
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26. Tested ideas for your communications plan
Regular “on site events” – Polls on Mondays, Conversation Topic of the Week on
Tuesdays, Employee Spotlights on Wednesdays, Trivia on Fridays
Leverage existing meetings and events
Create (and use) an “anecdote” bank
Target your messages
Did you know …? (tip of the day)
Portal Minute at the start of company meetings
Weekly recap
“Look what they did” success stories
Cafeteria table toppers
Message board/break room announcements or posters
Desktop wallpaper
Usability testing
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28. It takes a village
Seed the organization
with evangelists
Pilot team
Volunteers
Employee
advocates
Plan ongoing support
Office hours
Center of
Excellence
Training and
Documentation
Make sure the help desk
is prepared
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30. Incentives and rewards help kick-start …
Key Influencer Strategy
Someone important
Model the behavior
Fun Stuff
Scavenger Hunt
Launch Video
Points, Badges, Prizes
Five for Five
“Profile Week”
Photo Booth
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31. … and gamification can help maintain engagement …
in the right situations
Gamification is the application of game
elements and game mechanics to nongame problems, such as business and social
impact challenges.
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33. Is gamification appropriate for your business
challenge?
Motivation: Where would you derive value from
encouraging behavior?
Meaningful choices: Are your target activities sufficiently
interesting?
Structure: Can the desired behaviors be modeled through a
set of algorithms?
Potential conflicts: Can the game avoid conflicts with
existing motivational structures?
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35. Allow users to provide feedback
User feedback helps identify where you’ve got adoption
challenges
Provide an opportunity to provide feedback on every page
of your site
Get up out of your desk and ASK for feedback!
Conduct usability tests and LISTEN to what people say but
WATCH what they do
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38. The Secrets
1.
Adoption is not the
end game
2.
Adoptable solutions
solve real problems
3.
It’s personal
4.
You can prepare
5.
It’s about change
6.
It’s about comfort
7.
It’s about
communications
8.
It’s about support
9.
It’s about fun!
10. It’s about listening
11. You’re never done
12. It’s about sharing
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40. User Adoption Resources
General
Read User Adoption Strategies: Shifting Second Wave People to New Collaboration
Technology by Michael Sampson
Jakob Nielsen’s Alertbox: http://www.useit.com/alertbox/ (Current Issues in Web
Usability)
Reference article published 3/4/13 about social features on intranets:
http://www.nngroup.com/articles/intranet-social-features/
SharePoint
Essential SharePoint 2013
Essential SharePoint 2010
Practical Framework for SharePoint Metrics
DiscoverSharePoint.com
SharePoint Server 2010 Adoption Best Practices White Paper (http://bit.ly/acLyla)
www.nothingbutsharepoint.com
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41. A rose by any other name …
One Carlyle
Team Carlyle
My Carlyle
The Grid
Connect
The Core
The Seabag
PERKolator (blogs)
Orchard (intranet)
The Pulse
The Cupboard
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