Close the loop on communication. Learn how to set up a Respondent Feedback Loop for your survey in our latest Feature Spotlight. A Respondent Feedback Loop allows you to send out automatic, customized follow-up emails based on predetermined criteria from the survey responses.

1. RESPONDENT FEEDBACK LOOP
Send automated, customized follow-up emails based on criteria from survey responses
Thursday, July 31, 14

2. RESPONDENT FEEDBACK LOOP
Survey Analytics now offers a feature called
Respondent Feedback Loop.This allows
you to map custom follow-up emails based
on specific criteria that you have
predetermined.
This means that you can automatically send
follow-up emails to survey respondents
based on their answers and scores they got
after completing a survey.
Respondent Feedback Loop is a really nice
function that is easy to set up and is very
personalized.
Thursday, July 31, 14

3. RESPONDENT FEEDBACK LOOP
You can use the Respondent Feedback Loop
in a variety of ways.Whether you want to get
complex and use scoring and scripting, or if
you want to keep it simple and just create
criteria based on survey responses, you can
customize your follow-up email campaigns
any way you like.
You can also add rich text options such as
images, multimedia, and links to your email to
improve the look and design.
The image on the left is a fun example of an
email sent out after a movie survey.
Thursday, July 31, 14

4. HOWTO SET IT UP
Setting up a Respondent
Feedback Loop email is easy.
First log into your Survey
Analytics account and select
the “Edit Survey” tab.Then
on the left-hand side click on
“Email Notification”. Make
sure to check the box for
“Enable Action Alert” and
then “New Action Alert” if
you do not have one already.
All the criteria will then
appear at the top of the
window.
Thursday, July 31, 14

5. HOWTO SET IT UP
After you have created the
criteria that you want, you can
proceed to build the action
below. In the drop box, select
“Email Respondent” and enter the
email from, email from name, and
BCC email. Next you can write
the subject line and email body.
On the right side you have an
“Otherwise” option. Usually,
people leave the first action as
“Do Nothing”, but if you have a
survey with a low incidence rate,
you may want to turn on an
action for a follow-up.When you
are finished, click Save Changes.
Thursday, July 31, 14