Join Survey Analytics VP of Client Services Esther LaVielle to kick off 2014 and see some of the new and exciting features that are here and others that are on the way in Survey Analytics. Some topics from this presentation include: - Text Analysis Clustering - Dashboard Views

1. EDUCATION HOUR
January 2014
Friday, February 7, 14

2. “WELCOME!”
1 hour Monthly overview of tips and tools to
make the usage
of Survey Analytics more efficient and even fun
to use ...
Agenda to meet your research goals.
We will meet every month.
All Clients Welcome!
Debut new products/services now available to
all current clients
Based on a Survey sent to current customers
January 2014
Friday, February 7, 14

3. AGENDA
•
•
What’s new on Survey Analytics
•
What’s new on Survey Analytics
Community and Panel Development
•
What’s new in SurveyPocket
•
Mobile Development
•
Demonstration Overview
•
Friday, February 7, 14
What’s cooking at Survey Analytics in 2014
Q &A

4. What Does Survey Analytics have cooking for
2014?
Friday, February 7, 14

5. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

6. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

7. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

8. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

9. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

10. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Friday, February 7, 14
Social Media is now an integral part of research
Big Data for increased analysis options growing

11. WHAT’S COOKING
Technology Makeover in Market Research Results:
•
Social Media is now an integral part of research
•
Improvements in Data collection - online, offline
surveying tools, mobile research, sample explosion
•
Creation of new Research roles - IT working with
MR closer to attain research goals
•
Enhanced Data Analysis tools and reports
•
Big Data for increased analysis options growing
Big and fun changes are coming from us to you!
Friday, February 7, 14

12. WHAT’S COOKING
•
Working with Current Customers:
No Account Managers = Customer Success Team
•
•
Support = iSupport Team
•
Available 24/5 through email/chat
•
http://www.surveyanalytics.com/help
•
Friday, February 7, 14
We want to be more than just your software vendors!
We want to partner with you to ensure customer
success for all research goals in 2014 & beyond.
Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!

13. WHAT’S COOKING
•
Working with Current Customers:
No Account Managers = Customer Success Team
•
•
Support = iSupport Team
•
Available 24/5 through email/chat
•
http://www.surveyanalytics.com/help
•
Friday, February 7, 14
We want to be more than just your software vendors!
We want to partner with you to ensure customer
success for all research goals in 2014 & beyond.
Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!

14. WHAT’S COOKING
•
Working with Current Customers:
No Account Managers = Customer Success Team
•
•
Support = iSupport Team
•
Available 24/5 through email/chat
•
http://www.surveyanalytics.com/help
•
Friday, February 7, 14
We want to be more than just your software vendors!
We want to partner with you to ensure customer
success for all research goals in 2014 & beyond.
Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!

15. *Cool New Stuff*
WHAT’S COOKING
•
•
Invest in more Analytics
•
Invest into more Mobile capabilities
•
Text Analytics & Social Media Analytics
•
Expand Panel & DIY Community
Capabilities
•
Friday, February 7, 14
Break barriers to adaptation!
Development multi-deployment &
adoption strategies made easy.
Maintain and improve online survey
program

16. SURVEY ANALYTICS
Friday, February 7, 14

17. TEXT ANALYSIS CLUSTERING
Automate text tagging options by setting up key words or tags!
Save time/increase efficiency when analyzing open-ended text.
Available for all standard open ended text quetion types and dynamic comment logic
Friday, February 7, 14

18. AUTOMATED TEXT TAG
•
•
Text Analytics - Add New Tag
•
Start Auto Tag
•
Review tags, Edit Manually if
needed
•
View Chart
•
Friday, February 7, 14
Automated Text Tag Set Up:
View Response Count: Print

19. AUTOMATED TEXT TAG
•
•
Text Analytics - Add New Tag
•
Start Auto Tag
•
Review tags, Edit Manually if
needed
•
View Chart
•
Friday, February 7, 14
Automated Text Tag Set Up:
View Response Count: Print

20. AUTOMATED TEXT TAG
•
•
Text Analytics - Add New Tag
•
Start Auto Tag
•
Review tags, Edit Manually if
needed
•
View Chart
•
Friday, February 7, 14
Automated Text Tag Set Up:
View Response Count: Print

21. AUTOMATED TEXT TAG
•
•
Text Analytics - Add New Tag
•
Start Auto Tag
•
Review tags, Edit Manually if
needed
•
View Chart
•
Friday, February 7, 14
Automated Text Tag Set Up:
View Response Count: Print

22. AUTOMATED TEXT TAG
•
•
Text Analytics - Add New Tag
•
Start Auto Tag
•
Review tags, Edit Manually if
needed
•
View Chart
•
Friday, February 7, 14
Automated Text Tag Set Up:
View Response Count: Print

23. ENHANCED DASHBOARD LICENSE
For users who only need access to the
Analytics of a shared folder
Useful to work with hands-on clients
Enhanced analytic dashboard reports
Conjoint Analysis Tools + Market simulator
Allows you to schedule reports to autosend to dashboard users
*No Access to add/edit surveys or
deployment options
*Contact Customer Success team member
for pricing options
Friday, February 7, 14

24. ENHANCED DASHBOARD LICENSE
For users who only need access to the
Analytics of a shared folder
Useful to work with hands-on clients
Enhanced analytic dashboard reports
Conjoint Analysis Tools + Market simulator
Allows you to schedule reports to autosend to dashboard users
*No Access to add/edit surveys or
deployment options
*Contact Customer Success team member
for pricing options
Friday, February 7, 14

25. ENHANCED DASHBOARD LICENSE
For users who only need access to the
Analytics of a shared folder
Useful to work with hands-on clients
Enhanced analytic dashboard reports
Conjoint Analysis Tools + Market simulator
Allows you to schedule reports to autosend to dashboard users
*No Access to add/edit surveys or
deployment options
*Contact Customer Success team member
for pricing options
Friday, February 7, 14

26. WHAT’S NEW IN PANEL
Friday, February 7, 14

27. PANEL HEALTH
Friday, February 7, 14

28. PANEL HEALTH + SURVEY DATA
•
Side by side profiling info with survey data
• Offers additional insight possible changes
in response rates
• Offers measurements to determine if you
need to change your panel recruit and/or
management strategy
• Drill down to specific panelists and view
history of surveys taken
Friday, February 7, 14

29. PANEL HEALTH + SURVEY DATA
Friday, February 7, 14

30. *Cool New Stuff*
PANEL HEALTH DASHBOARD DEFINED
1. Lifetime Attrition: Chart displaying
community members have dropped out of the
community over a time period (week, month, etc.)
and by status (Unsubscribed, Bounced, Spam, etc.)
2. Activity: Chart displaying how active verified
community members have been over a time period
(weekly, monthly, yearly) and source (web, survey,
mobile, referral, uploaded).View this chart by defined
sample filters helping evaluate the activity of
defined community segment.
3. Participation Rate: Visual gauge displaying
total verified community members who have
received a survey invitation & viewed the first page of
the survey. Gives an overview analysis of all your
deployed survey invitations. Filter by weekly, monthly,
and yearly).View by defined sample filters helping
evaluate the participation rate of defined
community segment.
Friday, February 7, 14

31. *Cool New Stuff*
PANEL HEALTH DASHBOARD DEFINED
1. Lifetime Attrition: Chart displaying
community members have dropped out of the
community over a time period (week, month, etc.)
and by status (Unsubscribed, Bounced, Spam, etc.)
2. Activity: Chart displaying how active verified
community members have been over a time period
(weekly, monthly, yearly) and source (web, survey,
mobile, referral, uploaded).View this chart by defined
sample filters helping evaluate the activity of
defined community segment.
3. Participation Rate: Visual gauge displaying
total verified community members who have
received a survey invitation & viewed the first page of
the survey. Gives an overview analysis of all your
deployed survey invitations. Filter by weekly, monthly,
and yearly).View by defined sample filters helping
evaluate the participation rate of defined
community segment.
Friday, February 7, 14

32. *Cool New Stuff*
PANEL HEALTH DASHBOARD DEFINED
1. Lifetime Attrition: Chart displaying
community members have dropped out of the
community over a time period (week, month, etc.)
and by status (Unsubscribed, Bounced, Spam, etc.)
2. Activity: Chart displaying how active verified
community members have been over a time period
(weekly, monthly, yearly) and source (web, survey,
mobile, referral, uploaded).View this chart by defined
sample filters helping evaluate the activity of
defined community segment.
3. Participation Rate: Visual gauge displaying
total verified community members who have
received a survey invitation & viewed the first page of
the survey. Gives an overview analysis of all your
deployed survey invitations. Filter by weekly, monthly,
and yearly).View by defined sample filters helping
evaluate the participation rate of defined
community segment.
Friday, February 7, 14

33. *Cool New Stuff*
PANEL HEALTH DASHBOARD DEFINED
1. Lifetime Attrition: Chart displaying
community members have dropped out of the
community over a time period (week, month, etc.)
and by status (Unsubscribed, Bounced, Spam, etc.)
2. Activity: Chart displaying how active verified
community members have been over a time period
(weekly, monthly, yearly) and source (web, survey,
mobile, referral, uploaded).View this chart by defined
sample filters helping evaluate the activity of
defined community segment.
3. Participation Rate: Visual gauge displaying
total verified community members who have
received a survey invitation & viewed the first page of
the survey. Gives an overview analysis of all your
deployed survey invitations. Filter by weekly, monthly,
and yearly).View by defined sample filters helping
evaluate the participation rate of defined
community segment.
Friday, February 7, 14

34. *Cool New Stuff*
PANEL HEALTH DASHBOARD DEFINED
1. Lifetime Attrition: Chart displaying
community members have dropped out of the
community over a time period (week, month, etc.)
and by status (Unsubscribed, Bounced, Spam, etc.)
2. Activity: Chart displaying how active verified
community members have been over a time period
(weekly, monthly, yearly) and source (web, survey,
mobile, referral, uploaded).View this chart by defined
sample filters helping evaluate the activity of
defined community segment.
3. Participation Rate: Visual gauge displaying
total verified community members who have
received a survey invitation & viewed the first page of
the survey. Gives an overview analysis of all your
deployed survey invitations. Filter by weekly, monthly,
and yearly).View by defined sample filters helping
evaluate the participation rate of defined
community segment.
Friday, February 7, 14

35. Badges
Friday, February 7, 14

36. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

37. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

38. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

39. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

40. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

41. *Cool New Stuff*
BADGES DEFINED
Community members can earn badges for activity,
experiences, and user roles. Badges are unlocked with
respect to the member engagement in the community.
Points Bandit - The Points Bandit has achieved
1000 points by participating in our fascinating research
surveys.
Lifetime Achievement - Congratulations you
have been with us for 1 year!
Community Leader - The community leader has
participated in discussion as well has posted question
to the community.
Profile Verified - Glad to know who you are and
get ready for survey tailored just for you.
WIFLY - Downloaded the SurveySwipe application
and ready to take survey on the go.
Friday, February 7, 14

42. What’s New on SurveyPocket
Friday, February 7, 14

43. *Cool New Stuff*
NEW ON SURVEYPOCKET
1. Multiple Questions on a screen
2. White label Options: Customize look and feel
of your offline tool. Options include to create your
own APP.
3. Dashboard report: Finish surveys where you
left off.
Friday, February 7, 14

44. *Cool New Stuff*
NEW ON SURVEYPOCKET
1. Multiple Questions on a screen
2. White label Options: Customize look and feel
of your offline tool. Options include to create your
own APP.
3. Dashboard report: Finish surveys where you
left off.
Friday, February 7, 14

45. *Cool New Stuff*
NEW ON SURVEYPOCKET
1. Multiple Questions on a screen
2. White label Options: Customize look and feel
of your offline tool. Options include to create your
own APP.
3. Dashboard report: Finish surveys where you
left off.
Friday, February 7, 14

46. *Cool New Stuff*
NEW ON SURVEYPOCKET
1. Multiple Questions on a screen
2. White label Options: Customize look and feel
of your offline tool. Options include to create your
own APP.
3. Dashboard report: Finish surveys where you
left off.
Friday, February 7, 14

47. *Cool New Stuff*
NEW ON SURVEYPOCKET
1. Multiple Questions on a screen
2. White label Options: Customize look and feel
of your offline tool. Options include to create your
own APP.
3. Dashboard report: Finish surveys where you
left off.
Friday, February 7, 14

48. What’s New in Mobile
Friday, February 7, 14

49. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

50. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

51. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

52. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

53. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

54. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

55. *Cool New Stuff*
WHAT’S NEW IN MOBILE
Life Metrix: Passive Survey Data
collection now available on
SurveySwipe
1. What are people running while shopping?
2. Available on all Smart Phones
3. Collect data from accelerometer to SSID, &
more!
4. Respondents must Opt-in to participate
5. Raw data available & available on
SecondPrism reporting app
Friday, February 7, 14

56. LIVE DEMO
Friday, February 7, 14

57. PRICING SPECIAL FOR ATTENDEES
To thank those who attended the Education
hour Survey Analytics is offering a 5% discount
on all Mobile and Panel products!
15% White Label Communities! January Special
Mention your attendance to your account manager or sales rep to qualify
Friday, February 7, 14

58. THANK YOU FOR ATTENDING!
1(800) 326-5570
www.surveyanalytics.com/contact
Friday, February 7, 14